How To Choose Your Modernization Partner
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How To Choose Your Modernization Partner

In my last article, I wrote about the options to consider as you finalize your modernization strategy. Once you have decided on your modernization approach, you need to finalize who is going to do this job. It could be your in-house team or an external team of experts. In case you choose the latter, you need to be mindful of the criteria to evaluate while getting a modernization partner onboard. Let’s have a look at the key things to watch out for as you go about selecting one.

1. Technology Expertise

The right technical skillset is a non-negotiable criterion in order to select a modernization partner. A company that has expertise in all required technologies, fair knowledge of your domain, and is also aware of the latest compliance guidelines is likely to be a good fit. Since modernization requires faster turnaround times with large volumes of work, you should preferably look for a partner with a proven automation framework(s) and other technical utilities in place.

2. Clear Processes And Transparency

The partner should be able to meticulously plan your entire modernization project. They should have clear processes and guidelines laid out for required sourcing, course development, change management, support, and risk handling. They should also be able to provide a good estimate of your involvement in the whole project. It should not happen that your team is so deeply involved that they can’t focus on their core business. This nullifies the whole objective of onboarding an external partner. The partner should show you periodic demos and get the approval of what has been created. The partner should also be transparent about their way of working—their processes, costs, expertise, challenges, project plan and everything else that your team needs to know.

3. Quality

What methods and processes does the partner deploy to ensure quality delivery? An ideal modernization partner would have interim reviews for graphics, Instructional Design, and programming in place. If a partner maintains a log of changes being done in the course during the modernization process, it can help your team review the changes accurately. Their quality team should be able to perform thorough testing of text and multimedia elements along with in-depth functionality testing. A final quality review by seniors or another set of eyes to ensure quality delivery before it reaches you is another useful aspect to consider.

4. Agility

Requirements can sometimes change even in the middle of a project. Can the partner quickly adapt to specific needs or changed requirements? Can they scale their team up or down rapidly depending on your business needs? Also, evaluate what methods and resources they have to quickly get back on track in case of unexpected issues. The partner team should also be open to iron out any gaps in delivery based on your feedback. The partner you choose needs to be attuned to your requirements and your working style. The partner should be able to talk at a time convenient to you even if they operate in a different time zone.

5. Credibility

A partner with a proven track record in modernizing multiple projects is better than someone who is a novice in modernization. You should know how long they have been around and how satisfied their customers are. The partner should be able to provide you with work references. If their work has won some industry accolades, this speaks a lot about their credibility.

6. Price

Price is a crucial aspect to consider when evaluating a partner. The quality and service delivered are not always directly proportional to rates. You may be suspicious of very low rates, but at the same time, companies that charge huge rates could just be bloated. A partner that can provide a reasonably low cost with better use of technology solutions is probably your best bet.

Once you have evaluated a vendor on all these criteria, you are likely to make a good choice for the partner selection. To explore more about content modernization, download this eBook Modernization Uncovered: Flash To HTML5 And Beyond, by Harbinger Interactive Learning, a global design and development company specializing in content modernization and custom content development. Harbinger is recognized in the industry for its technical proficiency and Instructional Design finesse. They boast of a Brandon Hall Group award-winning modernization framework adhering to WCAG 2.0 AA guidelines. They also use automated systems and processes for modernization that help them turnaround faster, handle large volumes of work, and ensure there is no compromise in the output quality.

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