Important Information About The eBook How To Measure The Impact Of Employee Soft Skills Training
We have witnessed a lot of hype lately regarding soft skills. We have also seen interest in how lack of soft skills in employees undermines the quality of a company’s products or services. BizLibrary’s free eBook How To Measure The Impact Of Employee Soft Skills Training can aid companies which are trying to advance their employees’ soft skills level. It can also help them evaluate the success of their soft skills training program. By means of case studies of a hypothetical company, BizLibrary demonstrates why certain soft skills are crucial. The eBook also helps companies see how lack of soft skills can cripple a company’s productivity.
BizLibrary’s How To Measure The Impact Of Employee Soft Skills Training eBook is broken down into 9 key chapters.
As one would expect it is wise to start by defining what soft skills really are. The eBook’s first chapter provides several definitions as seen in various reputable sites. By carefully studying all definitions we can see that the concept of soft skills is quite arbitrary and one cannot define it 100% accurately.
The second chapter of the free eBook How To Measure The Impact Of Employee Soft Skills Training tries to further specify the concept of soft skills by making a distinction with skills that are related to certain positions or industries. The so called “hard skills” are indispensable in any position. A web developer cannot be successful if they do not know a programming language, for example. The chapter allows us, by process of elimination, to better grasp the meaning of the term soft skills.
Emotional intelligence plays a crucial role in the success of an employee regardless of company level. In the third chapter of the eBook, BizLibrary uses the research of author Travis Bradberry to demonstrate how improved performance is directly connected with emotional intelligence.
As stated in the beginning of this article, BizLibrary makes use of a case study of a hypothetical company, The Amazing Company. This company encounters various problems regarding the cloud-based application of their software. They are trying to achieve several strategic goals and they have introduced a soft skills training program to do that. The fourth chapter describes how they are attempting to measure the impact of their soft skills training by presenting the goal, the impact their current unsatisfactory performance has in their business as well as the performance difficulties they are trying to overcome.
The importance of a root cause analysis in detecting what actually caused the performance gap is emphasized in the fifth chapter of BizLibrary’s free eBook How To Measure The Impact Of Employee Soft Skills Training. The case study continues with a hypothetical Q&A that allows us to get to the root cause of the performance gap.
The free eBook then denotes the 3 most important soft skills, whose lack contributed to TAC’s performance gap. The sixth chapter presents how lack of collaboration in teams resulted in serious loss in sales. The lack was evident at a manager, director, and individual contributor level in the new product release process. The eBook provides specific numbers to further strengthen TAC’s case.
Delegation is the next soft skill BizLibrary’s free eBook How To Measure The Impact Of Employee Soft Skills Training focuses on. Promotions of individual contributors to managerial positions without the necessary adjustments in duties resulted in a severe lack in delegation skills. Subsequently, the soft skills training program should try to rectify this.
TAC’s help desk employees are lacking problem-solving skills. The soft skills training program intended to help them improve their ability to define problems, generate alternatives, evaluate and select alternatives and implement solutions. The eighth chapter presents how TAC battled that part of their performance gap.
Lack of soft skills can greatly undermine a company’s operations. TAC’s case study in the free eBook How To Measure The Impact Of Employee Soft Skills Training proved how critical a role soft skills have in performance improvement. By downloading BizLibrary’s free eBook you can also learn about effective ways you can use to evaluate the success of your soft skills training program.
