LMS Reporting And Measurement For Success - Ways Learndirect Use Administrate
Administrate customer learndirect are a highly successful training provider, providing qualifications in everyday skills like maths, English and IT, work based skills and qualifications, apprenticeships, and higher level professional qualifications.
Reach And Location
Since the launch of the brand in 2000, the number of courses and learners have shown continued growth – they’ve already supported over 4.5 million people in gaining the skills they need for work. For learndirect, managing and understanding their extensive pool of students is key to their continued success. As Abhishek Zaveri, MI Manager at learndirect, observes:
"If you can measure something, you can manage it. You can see how your business is performing and what areas you need to focus on".
In early 2013, the partnership between Administrate and learndirect began. Initially, Administrate was used successfully as a scheduling tool. However, after passing 200 active Administrate users, it soon became clear that there was an opportunity to expand the relationship.
Learndirect required a tool for reporting, but also a way to actively manage their learner records. This meant they needed to track opportunities and scale their training in a way that was accessible and effective. The process of getting learndirect up and running was swift, with additional custom development projects moving from inception to full implementation in under 6 months.
Together, Administrate and learndirect had created and implemented a solution that enabled effective reporting and sales opportunity tracking. But with over 20 key sites across the UK, would Administrate prove to be a scalable solution?
Scale And Scheduling
"Tying the sales modules with communication triggers is a really powerful tool… We process around 30,000 records per year, and I can see the sales opportunities generated".
Combining key elements of the Administrate platform, learndirect were able to rapidly manage, interpret, and act upon a sizeable data set.
Users across their sites felt comfortable and confident in creating reports on their own, unrestricted by their location. Being able to use Administrate to link appointments to calendars enabled time savings, while providing a point of reference for the team.
Abhishek spoke highly of the support that he received during the development phase. "Support has been really good, responsive, and flexible". Now that Administrate had enabled more communication, there was a responsibility to manage it. This goal was achieved through improvements in 3 key areas.
1. Time Management
Being able to use Administrate to link appointments to calendars enabled time savings, while providing a point of reference for the team – creating an efficient and effective operation across all levels.
2. Clear Workflows
Delivering an effective process enables users to track, manage, and progress learners. In turn, this led to more time savings, and a greater understanding of the learner. From here, learndirect will be able to grow and develop from the segmented data that is now available to them.
3. Task Management
Managing learners and getting them to the right place is key, as is knowing who is responsible for these tasks. Administrate’s clear and concise platform allows for easy allocation and collaboration within the team, encouraging issue ownership, and reducing inefficiencies or duplications of work.
Consistency
"The reporting is robust, flexible, and allows us to create custom reports… A powerful tool to measure and manage the business".
Often with scaling in decentralized organizations, consistency around best practice, content, and standards can be lost. As a result of having an early indication of what courses were being booked, resources could be maximized across the company. This results in the delivery of courses and content on a more granular level than ever before, and to a consistently high standard.
Methods And Channels
"Administrate helps us see where people are booked, what courses need filled, assess locations, and manage them".
Through Administrate, learndirect are able to track their learners, interact with them in new ways and deliver content to multiple channels. Having added SMS to their communications, learndirect are now positioned to communicate in the way that works best for each individual. This carries the benefit of being able to manage individual courses quickly and clearly.
Moving Forward
Learndirect are one of the UK’s largest providers of skills, training and employment services, and we value their contribution to our continuing development process.
"I’d definitely recommend Administrate to my industry colleagues and peers".
Originally published at www.getadministrate.com.
