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Soft Skills Training that Actually Isn’t

Soft Skills Training that Actually Isn’t

Do you remember taking a “soft skills” training class earlier in your career? Perhaps a sales skills training course? A leadership communication skills class? I’m betting you spent the majority of your training time listening to an instructor, watching a few video segments and taking some notes. What percentage of the time in your class was focused on role plays or other behavioral learning activities that allowed you to practice the skills you were supposed to learn?