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6 Tips To Use Mobile Performance Support To Enhance Customer Service

6 Tips To Use Mobile Performance Support To Enhance Customer Service

It is true that your sales team is out on the front lines every day trying to increase your company's revenue. As such, giving them the training and support they need is essential. However, there is another department working behind the scenes that needs just as much performance support as their counterparts: customer service. In this article I'll offer 6 tips for creating a mobile performance support plan for your customer service staff.

5 Data Points To Build Your SaaS B2B Ideal Customer Profile

5 Data Points To Build Your SaaS B2B Ideal Customer Profile

In my previous article, I shared some insights about why it is important for SaaS B2B companies to have a clear definition of their Ideal Customer Profile. And how this ICP will help them with their content customization, lead-generation campaigns, and outbound activities. Now it’s time to understand the data points you should be considering while building your SaaS B2B Ideal Customer Profile.

LMS based on Customer Experience

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS. The reviews have been verified one by one by eLearning Industry. The order of appearance is a function of the following metrics:   Customer Satisfaction (CSAT Score): […]

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Flexton Learning Services

Our aim is to be your preferred choice when It comes to developing and delivering impactful training experiences that change behavior and influence choices.