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Micro Learning

6 Ways To Use Microlearning In Customer Service Online Training

6 Ways To Use Microlearning In Customer Service Online Training

Your customer service staff works on the front lines of your organization. They are the ones that keep customers happy and loyal by addressing their needs and helping them stay well-informed. As such, they need quick online training resources that they can access anywhere, even in the middle of a transaction. In this article, I'll highlight 6 ways that you can use microlearning in customer service online training.