Customer Training LMS

July 27, 2018

6 Tips To Use Your New Extended Enterprise LMS For Customer Training

When utilized in the right way, your customers can be a great asset. They can help spread your brand message to their friends to bring in new business. If this isn’t happening, then it’s high time you re-evaluate how you use your extended enterprise LMS. In this article, I’ll share 6 tips on how to use your new extended enterprise LMS for consumer training.

by Christopher Pappas

July 12, 2018

7 Tips To Evaluate LMS Vendors When Purchasing A New LMS

Are your top LMS choices going to deliver the superior customer experience you deserve? In this article, I’ll share 7 tips to evaluate LMS vendors when purchasing a new Learning Management System.

by Christopher Pappas

June 16, 2018

5 Technologies That Disrupt Customer Service Training 

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training.

by Andrej Rybovic

May 18, 2018 | Sponsored

Training Automation Is Your Ticket To B2B SaaS Growth

Training your B2B SaaS customers contributes to growth, but automating your training lets that growth happen without the high costs of customer support. By automating your training and integrating it seamlessly, you’ll make it simple for you and your customers to succeed.

by Dan Westmoreland

April 23, 2018

5 Steps To Creating The Perfect Customer Training Program

Along with marketing and customer support, customer education should be a mandatory part of an effective product strategy. In this article, we give you all the tips you need to create a training program that your customers will love.

by Nikos Andriotis

February 16, 2018

What’s New In Featuring Video For Customer Training? We Asked The Experts

Customer education programs that incorporate videos are all the rage nowadays. Video production tools and editing software have become simultaneously cheaper and more sophisticated, thereby enabling you to make quality videos relatively inexpensively and quickly.

by Dan Westmoreland

February 10, 2018

How To Create Original Online Customer Training Courses

If your goal is to create great users of your products and services (i.e., more successful customers) augmenting traditional training with online courses will keep your customers happy and connected with your company.

by Dan Westmoreland

February 9, 2018

How Companies Deliver Customer Training, Part 2

How do companies use online webinars and written documentation to deliver effective customer training?

by Dan Westmoreland

February 8, 2018

How Companies Deliver Customer Training, Part 1

Today's forward-thinking companies are using new approaches to customer training – including online webinars, knowledge bases, live chat, and online courses. These are just the tools, however. In this two-part article, we’ll explore 4 ways to deliver effective customer training and, most importantly, how to augment them with eLearning.

by Dan Westmoreland

February 5, 2018

eBook Release: Building Effective Customer Education Programs

If you are thinking of augmenting your existing customer training efforts, then guess what: Northpass already thought about it for you. This interesting eBook, Building Effective Customer Education Programs, will get you through the basics and help you master ways of not overwhelming your customers and at the same time succeeding at holding on to them and keep them happy.

by Christopher Pappas

January 29, 2018

How To Train Your Customers For Long-Term Business Success

Without customers, a business cannot survive. And without educating customers, a business will not thrive. Want to achieve customer training that boosts loyalty and provides real value? These 8 best practices will get you there.

by Nikos Andriotis

January 14, 2018

Your Churn Is Too High - Here's What You Can Do To Fix It

A high churn rate may not seem like a big deal if your company is acquiring new customers like crazy. But if you let this problem run unchecked, it can have serious consequences on your bottom line.

by Dan Westmoreland