We help CSMs and Customer Success teams just like yours to not only know the best practices that drive Customer Success but also how to apply them to resolve the real, everyday challenges Customer Success professionals face as they work with their customers. We’ve distilled the insights gained from working with 500+ companies and created a comprehensive, easy to follow Customer Success training program trusted by CSMs from leading companies around the globe.
With the SuccessCOACHING Learning Platform, you gain access to Curated Learning paths designed by experienced customer success experts, Real-world exercises that help you to understand how to apply what you’ve learned, a continually improving curriculum that stays up to date with the latest best practices and an industry-recognized certification that demonstrates your commitment to professional development.
We created SuccessCOACHING because, while everyone across the board acknowledged that getting good Customer Success training was critical for success, nobody was delivering the type of training we believe today's Customer Success practitioners need.
SuccessCOACHING shifts the focus away from providing general information about the "why" and the "what" of Customer Success, to delivering practical, proven methods and practices that provide the "how" of delivering Customer Success.
We've been where you're at and we believe, based on experience as operational Customer Success leaders, that the best way to improve your skills and drive positive outcomes with customers is to invest in professional development, and we are dedicated to creating courses and educational offerings that enable you to maximize your, or your teams, potential.