Alchemer

Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, Alchemer offers preconfigured solutions.

One of these is the Activated NPS Solution, an all-in-one solution to improve customer satisfaction while reducing churn. With preconfigured surveys and forms from the Activated NPS Solution, teams can easily collect and monitor customer feedback and react to customers in real-time. Customer feedback is also integrated into systems and reports, so tracking customer feedback trends over time is easier.

Another ready-to-deploy solution that marketing and sales teams will benefit from is Alchemer’s Sales Motion Optimizer. This solution provides preconfigured feedback assessments for collecting data from customers, ensuring GDPR and CCPA-compliant security for customer data. Standard customer-centric processes are also centralized into a Sales Portal that’s accessible to sales reps.

Flexible integrations and easy-to-integrate API architecture
Alchemer offers native integrations with CRM, ERP, BI, and Marketing software, including Microsoft Dynamics, Microsoft Power BI, Tableau, Google Analytics, Salesforce Marketing Cloud, HubSpot, MailChimp, social media (Facebook, Twitter, LinkedIn, etc.), Stripe, Google Sheets, Webhook, and Slack to help teams save time on moving between software and ensure seamless syncing of customer information. Salesforce is also available as an add-on integration. Additionally, Alchemer is built on an easy-to-integrate architecture, allowing users to extend its data-gathering capabilities to any enterprise software.

Improved customer satisfaction and reduced churn
Adding the Alchemer Activated NPS Solution, you can gather actionable feedback from customers using industry-leading practices. The Solution also includes all the integrations and case management tools help customer-facing teams manage customer interactions and respond to feedback immediately. Built-in text analysis and tagging capabilities help teams understand customer feedback better, while a Tableau integration makes it easier to filter and analyze NPS (Net Promoter Score) data.