What is K-Now?
K-Now is a cloud-based digital adoption platform designed to assist industries like aerospace, telecommunications, energy, utilities, and hospitality in enhancing user experiences within applications. It offers context-sensitive user guidance, enabling administrators to provide real-time feedback, alerts, and step-by-step instructions. Key features include toolkits, stickers, popups, and use-case analysis to help users navigate complex processes.
The platform also includes a campaign module that supports content creation for events, feature launches, and user profiles, with the ability to define publication schedules. K-Now allows for multi-language support through translation imports and exports. Additionally, it provides feedback collection tools to measure the effectiveness of guides and walkthroughs, helping businesses continuously improve user engagement and adoption.
Overview of K-Now benefits
K-Now enhances user experience by providing contextual guidance within business applications, helping employees navigate new tasks, system updates, or application upgrades. By offering step-by-step instructions, tooltips, and relevant media, it ensures users can perform tasks more efficiently, make fewer errors, and require less support. This is particularly beneficial for employees in industries like aerospace, telecommunications, and utilities, where complex software solutions are commonly used.
Additionally, K-Now streamlines content management for administrators with its campaign module, enabling targeted messaging for new feature launches or one-time events. The platform’s multilingual support and feedback collection tools ensure global teams are aligned and can assess the quality of user guidance. As a result, K-Now improves the speed of digital adoption, increases user confidence, and drives better performance across large organizations.
