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Knowmax

Learning Management Systems (LMS)

Better learning with Knowmax knowledge management system

Last updated: May 2021
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Pricing

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Who Uses This Software?

Call center agents, Call center trainers

About the vendor
-
Customers
  • Large Enterprises (>10,000)
  • Small/Medium Businesses
Use Cases
  • Customer Training
  • Employee Onboarding
  • Employee Training
Industries
  • Banking
  • Financial Services
  • Insurance
  • Telecommunications
Deployment
  • Desktop Application
  • Mobile Application
  • Self-Hosted Cloud-based
  • Self-Hosted System
  • Software as a Service / Cloud
Platforms
  • Linux
  • Mac
  • Windows
Browsers
  • Apple Safari
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
Training
  • Documentation
  • In Person
  • Live Online
  • Online Tutorials
Support
  • 24/7
  • Business Hours
  • Email
Supported Specifications
Languages Supported
-
LinkedIn Page
-
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What is Knowmax?

Knowmax is knowledge management software for enterprises of small as well as large sizes to deliver better customer service at digital as well as assisted channels. 

And LMS is one of the use cases where teams can create courses, distribute to bulk users same time and make learning easier within tool itself. 

That's why Knowmax is a complete suite from "Traning support agents" to "providing better customer service at customer touchpoints".

So, Courses for agents to train and knowledge for agents as well as customer to provide easy & interactive customer service, Knowmax is the best choice for any leading enterprise.

 

Overview of Knowmax benefits

Knowmax as learning management system provides easy learning for support agents and quiz management system so that quality agents can be selected for operations.

The following are the things that can be achieved with Knowmax learning management system:

1. Easy course creation

2. Add bulk users

3. Custom Roles and Rights

4. Custom course logics

5. Easy integration

6. Visual learning course creation

7. Self learning platform

8. Community discussion forms

9. Personalised LMS pages

10. Feedback management 

11. Quiz management system

12. Content suggestion if agent is unable to pass the quiz

13. Visual reporting 

14. All format content can be added

That's why Knowmax is a complete suite for call center to make agent training simpler.

 

Features

Learn more about Knowmax features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Accounts

Add a new user Allows administrators to add new users directly to their LMS for streamlined user management.
Archive users Deactivate and store user accounts without deleting them.
Browse list of users View all registered users in the system.
Bulk User Actions Manage multiple user accounts at once.
Custom/Mandatory User profile fields Define required or optional fields for user profiles.
Upload users Import users via spreadsheet.

Activity grading

Course History View completed and ongoing courses for each user.
Gradebook
Gradebook audit trail
Gradebook comments
Manual Grading ("Marking")
Multiple grading scales

AI Features

Adaptive Learning
AI Powered
Chatbot
Content development
Content Translation
Intelligent recommendations
Natural Language Processing
Predictive analysis
Quiz generation
Text-to-speech

Authentication

Active Directory/LDAP Integration
Custom User login page
Manual Accounts
No login
SAML2/API Integration
Self-Registration
Self-Registration w. Admin Confirmation

Categories

Assign Courses to categories Organize courses under specific categories.
Create new Categories Add new organizational groups for courses.
Manage Categories Edit, delete, or update categories.
Priced Categories (Bundle) Sell course bundles grouped by category.

Certificate management

Certification life-cycle
Manage certification templates
Predefined certification templates
Unique Certificate by Course
Unique Certification by Curriculum

Compliance management

Certificate expiration notifications
Certification Expiration Management
Due Date notifications
Soft/Hard Stop Due Dates

Course Creation

Assignments Engine Create and manage learner assignments.
Built-In Authoring Tool Create content directly inside the platform.
Can reuse PPTs, PDFs, Videos Upload and repurpose existing material.
Changing Course default settings Modify core course configuration.
Consume online video content Embed or stream video lessons.
Content Library
Course backup Options Backup and restore course data.
Drag & Drop Interactions
Hybrid Learning Courses
Learning Paths (Curriculums) Sequence courses into structured programs.
LRS
Scheduling LIVE events Plan webinars or virtual classes.
Survey Engine Create learner surveys.
Tests Engine Build quizzes and exams.
Upload courses Import courses into the platform.

Customization

Mobile Learning Support Optimize learning for mobile devices.
Personalized views Customize interface per user.

Enrollment

Attendance Tracking
Automated Enrollment (based on User data)
Guest Access Settings
Manual Enrollment
Progress Tracking
Self-enrollment
Self-enrollment (with a PIN #)
Survey enrollment (based on a response)

Format

Course Discussions Forum-style communication.
Gamification Format Add game elements to courses.
Learner Upload Allow learners to upload content.
LIVE Chat Option
Social Format
Topics Format Organize course by topics.
Video Conferencing Integration
Weekly Format Course structured week by week.

Gamification

Badge customization
Badges
Customize Gamification mechanics
Leaderboards
Levels
Points
Rewards

Interface options

Additional external pages Add custom pages to the platform.
Block Management
Calendar Settings
Language settings Set default or custom system language.
Learning Accessibility
Location Settings Configure regional settings.
Media embedding settings
Multilanguage Support Provide support in multiple languages.
Ready-made Themes Prebuilt platform designs.

Learning types

Asynchronous Instructor-led
Asynchronous Self-paced
Blended Learning
Synchronous Virtual Classroom

Mobile learning

Offline (disconnected Mobile app)
Online (Internet connected)

Offline

Support for offline access to content

Reports

Automated Report Scheduling Send reports automatically.
Canned Reports Prebuilt report templates.
Dashboards and Graphic Reports Visual analytics dashboards.
Email delivery of Reports Send reports via email.
Exporting Reports in variety of formats Export data as PDF, Excel, etc.
Grading Report Settings Customize grade reporting.
Learning Analytics Tools
Training Record Maintenance Maintain full training logs.

Roles

Define roles Create custom permission roles.
Role Assignment Assign roles to users.
System Permissions per role Control access rights.
Teams and Team Hierarchies Organize users into teams.

Security

Anti-spam
Anti-virus
IP Blocker
Restrict registration to specific domains
Strong Passwords

Shopping cart

Built-In Shopping Cart
Shopping Cart as Plug-In

System reports

Automatic email reports in predefined intervals
Custom reports generator
Email notification settings
Live Logs
Show more features
Pricing

Learn more about Knowmax's pricing options, cost, and plans so you can make a well-informed, business-wise decision on the best software to use for organization.

Pricing Model
  • Free Trial
  • Subscription
License
  • Paid
Starting Price
  • $3.99
Free Trial
  • Yes

The pricing is per month per license
Integrations

Learn more about Knowmax's integration options.

Salesforce CRM

Salesforce CRM

Zendesk

Zendesk
Knowmax logo
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