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Medallia Experience Cloud

Brand: Medallia Experience Cloud
Rating: 4.35 (15 reviews)

Employee Engagement Software

Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.

( 15 reviews )

Last updated: December 2025

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Pricing

Who Uses This Software?

Customer experience management platform that helps businesses of all sizes capture and analyze customers' feedback across all communication channels to improve the overall brand value.

Overview
Features
Pricing
Reviews (15)
Alternatives

About the vendor

Customers

Large Enterprises (>10,000)
Public Administrations
Small/Medium Businesses

Industries

Deployment

Mobile Application
Self-Hosted Cloud-based
Software as a Service / Cloud

Platforms

Linux
Mac
Windows

Browsers

Apple Safari
Google Chrome
Internet Explorer
Mozilla Firefox

Training

Documentation
In Person
Live Online
Webinars

Support

24/7
Business Hours
Live Online

Languages Supported

LinkedIn Page

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What is Medallia Experience Cloud?

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. We are a fast growing worldwide network across San Mateo, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv.

Overview of Medallia Experience Cloud benefits

Features

Learn more about Medallia Experience Cloud features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Accounts & Permissions

Access Control

Approval Process Control

Collaboration Tools

Employee Self Service

Permission Management

Role-Based Permissions

Self Service Portal

Single Sign On

Administration Features

Compliance Management

Content Library

Content Management

Email Templates

Forms Management

Knowledge Base Management

Receiving

SSL Security

Template Management

Communication Management

Automatic Notifications

Communication Management

Email Alerts

Email Invitations & Reminders

Email Notifications

Instant Messaging

Mobile Alerts

Multi-Language

Real Time Notifications

Real-Time Updates

Reminders

Customization & Personalization

Configurable Workflow

Custom Fields

Custom Forms

Customizable Branding

Customizable Templates

Dashboard Creation

Employee Profile

Personalized Profiles

Data Management Features

Data Filtering

Data Import

Data Import/Export

Data Visualization

Document Management

Document Storage

Employee Database

Real Time Data

Secure Data Storage

Feedback Features

360 Degree Feedback

Feedback Automation

Feedback Collection

Feedback Management

Performance Appraisal

Ratings & Reviews

Surveys & Feedback

HR Activities Management

Applicant Tracking

Assessment Management

Employee Management

Employee Onboarding

HR Management

Learning Management

Recruitment Management

Rewards Management

Skills Tracking

Training Management

Integration

API

Email Integration

Mobile Integration

Social Media Integration

Third Party Integration

Interaction Features & UX

Activity Dashboard

Chat

Collaborative Workspace

Commenting

Drag & Drop Interface

Employee Portal

Filtered Views

Gamification

Search Functionality

Reporting & Analytics

Ad hoc Reporting

Analytics

Customizable Reporting

Engagement Analytics

Performance Reports

Progress Reports

Real Time Analytics

Real Time Reporting

Reporting & Statistics

Summary Reports

Trend Analysis

Visual Analytics

Strategy & Planning

Activity Management

Activity Tracking

Benchmarking

Calendar Management

Event Calendar

Goal Setting / Tracking

Monitoring

Performance Management

Progress Tracking

Status Tracking

Task Management

Workflow Management

Show more features

Pricing

Learn more about Medallia Experience Cloud's pricing options, cost, and plans so you can make a well-informed, business-wise decision on the best software to use for organization.

Pricing Model

One-time purchased license
Subscription

License

Paid

Starting Price

Not provided by vendor

Free Trial

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Reviews

Is Medallia Experience Cloud the right solution for you? Read verified Medallia Experience Cloud reviews from people in industries like yours to make a confident choice.

Performance Overview

Overall Rating 87^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

Medallia keeps me accountable and offers great insights

Jun 11, 2025

Overall Rating 87^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Medallia provides me with an excellent means of assessing my performance, particularly in relation to client contacts. I can hold myself accountable and set greater goals when I receive candid feedback on how I performed. It’s satisfying to know that my efforts are recognized and translated into tangible outcomes that are uplifting, understandable, and actionable.

What do you dislike? There is not really much to add to this section, from a user-perspective the product works just like it should.

Sleek and intuitive software, but takes time to get used to it.

Mar 15, 2025

Overall Rating 87^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Medallia Experience Cloud feels sleek and intuitive. I love how clean and easy the surveys are to use. No clutter, just straightforward, thoughtful questions. The interface is modern and finding insights or feedback isn’t a chore. Reporting tools are rich, giving me plenty of data to make improvements confidently.

What do you dislike? That said, setting up skip logic took a bit of time to get used to. It’s powerful once you get it, but the interface doesn’t always make it obvious how to establish the right branching paths. After a little guidance, it works well, but getting there could be smoother with more intuitive cues.

Comprehensive experience management software with room to simplify everyday use

Mar 12, 2025

Overall Rating 88^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Medallia provides deep visibility into customer sentiment and journey performance. The platform’s listening capabilities are impressive, capturing feedback from multiple channels in real time. Our leadership team relies heavily on its dashboards for strategic decisions, and alerts help frontline teams act faster. Recent enhancements have improved usability and reporting speed.

What do you dislike? Day-to-day users may find certain workflows more complex than necessary and have a hard time working with it. Some menus feel cluttered, and finding specific settings can take time. Implementation requires strong internal alignment and technical support. While the platform is powerful, a simplified user experience would make it more accessible for broader teams.

It's a great software for feedback, real-time feedback.

Mar 2, 2025

Overall Rating 87^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? I really appreciate how Medallia enables real-time feedback, it’s rewarding to recognize team members instantly when customers share kudos. The templates for replying to comments are a nice touch too, as they let me respond quickly and thoughtfully, without writing everything from scratch each time.

What do you dislike? My only frustration is that not all customers respond to surveys, sometimes there's silence or only very negative responses. It makes it harder to get balanced feedback. Getting more consistent participation would make the data far more reliable and useful across the board.

Comprehensive customer insight and excellent service with occasional drawbacks around ease of use

Feb 12, 2025

Overall Rating 89^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Medallia Experience Cloud is an all-in-one platform for collecting and acting on customer and employee feedback. The 360° nature of metrics, for example, NPS, satisfaction, and verbatim comments, provides us with a robust pulse on the overall experience. Both management and support staff have found it helpful in keeping track of what has taken priority regarding future fixes and changes. Medallia's customer success team has been equally responsive.

What do you dislike? Having said that, there are times when Medallia feels like a reporting burden rather than an assistance. Where there is excessive feedback volume, it takes time and resources to work through that data, especially when multiple departments are involved. The platform is not as user-friendly for novices, and there is a reasonably steep learning curve, which can hinder complete adoption.

A data-driven solution that elevates customer and employee experience management

Jun 12, 2024

Overall Rating 90^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Medallia provides an end-to-end experience management by linking customer, employee and operation feedback in a seamless framework. Reporting is versatile, and allows us to create insights for different stakeholders without having to duplicate work. We are particularly appreciative of the AI powered-text analytics, this alone saves hours of manual review effort. Over the past year, performance and stability have noticeably improved.

What do you dislike? Customization options, while powerful, often require admin-level expertise or vendor assistance. This can slow down quick changes or experimentation. The learning curve is steeper than expected, particularly for new users. Training materials are helpful but could be more role-specific to speed up adoption across teams.

Real-time feedback tracking is a game changer, although reporting flexibility could improve

May 12, 2024

Overall Rating 87^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? One of the most powerful benefits we’ve had with Medallia Experience Cloud is the speed of feedback. We receive the data as soon as a customer or employee completes a survey, which allows us to act with speed, and even in some cases, before an issue spirals out of control. The dashboard is simple enough that managers and those on the front line can review the feedback without needing much or any technical background.

What do you dislike? Some of the reporting tools, however, are rigid on the other hand. Views or slices of the data cannot be customized in any meaningful sense. This forces us to export the data and work with it elsewhere to see the insights we want. Plus, since the system's built to take structured feedback, it can be challenging to interpret open-ended responses holistically, meaning qualitative insights may not be as actionable.

Excellent for large enterprises with complex feedback needs, but expensive

May 11, 2024

Overall Rating 87^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? For enterprises with sizable customer numbers and multiple points of feedback, Medallia Experience Cloud delivers. The capability to create in-depth surveys, gather feedback, and perform analytics across multiple departments allows us to get a comprehensive picture of our customer and employee experience. The ability to survey both external customers and internal staff has enabled us to fine-tune the delivery of service and internal processes simultaneously.

What do you dislike? But this strength comes at a cost. Pricing and overall cost of ownership seem high, especially when custom configuration or added support is part of the mix. This makes Medallia much less appealing for small or mid-sized businesses. Implementation can require significant time and resources before you realize a return on investment. It could be overkill for simpler feedback requirements.

A powerful experience management tool with solid support but a steep learning curve

Apr 28, 2024

Overall Rating 90^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Using Medallia has enabled our company to transition from receiving intermittent feedback (via email and spreadsheets) to a centralized source where customer feedback is reported in an organized format. The solution offers numerous features for reporting and analysis, which have helped us better understand what is repeating, the customer satisfaction trend, and support our decision-making. We also appreciate the assistance from Medallia’s team whenever we asked for help optimizing our setup.

What do you dislike? However, for new users, the interface can feel daunting. The initial setup and navigation require time and effort before the platform becomes truly comfortable to use. Customizing reports and extracting meaningful insights sometimes needs several manual steps, which slows down the process. If you don’t dedicate enough resources upfront to learning the system properly, its sophistication can become a burden rather than a benefit.

It has rich analytics, but also a steep learning curve

Apr 15, 2024

Overall Rating 93^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Overall, Medallia brings clarity and insight to customer experience. The deep analytics help shape stronger processes and strategies. Being able to explore who’s responding and why gives me confidence in making decisions that move the needle effectively.

What do you dislike? The advanced analytics side can be a double‑edged sword as sometimes it’s a bit overwhelming, especially if you’re new to it. It takes a bit of time to learn which reports you need and not get lost in the depth. Clearer onboarding or simplified reporting options would really help.

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