OneDesk

Project Management Software

Manage your projects, support your customers, provide services.

Last updated: May 2021
Write a review Claim listing

Pricing

Contact us for pricing

Who Uses This Software?

Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.

About the vendor
-
Customers
  • Large Enterprises (>10,000)
  • Small/Medium Businesses
Industries
  • Computer Software
  • Financial Services
  • Management Consulting
  • Marketing and Advertising
  • Program Development
Deployment
  • Mobile Application
  • Self-Hosted Cloud-based
Platforms
  • Mac
  • Windows
Browsers
  • Apple Safari
  • Google Chrome
Training
  • Documentation
  • Live Online
  • Webinars
Support
  • Business Hours
  • Live Online
  • Online Community
Languages Supported
-
LinkedIn Page
-
X
-
Change your privacy settings to see the content.
In order to watch this video you need to have advertising cookies enabled.
You can adjust your cookie preferences here.

What is OneDesk?

OneDesk combines helpdesk with project management. The app was designed to make product development easier by facilitating collaboration between developers and clients. OneDesk is ideal for freelancers and businesses of all sizes.

Some of the app’s features include assigning tasks, planning projects, tracking timesheets, regulating costs, and overseeing the budget. You can also use the app to implement live chat into your business and create a client portal.

OneDesk has a helpdesk software to help you with managing tickets and delivering customer service to your clients and end-users. A helpdesk helps you manage support tickets, accomplish servicing requests, and respond to customer emails.

Another important feature of OneDesk is that you can integrate it with third-party software even without programming knowledge. OneDesk has pre-built connectors that make third-party app integration simple.

Overview of OneDesk benefits

Fully-featured Helpdesk and Ticketing System

OneDesk has a fully-featured helpdesk software that can help you capture and manage tickets. This helps you deliver outstanding customer service to your clients. You will also be able to get email notifications of any new updates and thread email responses.

Live Chat and Email Integration

You can incorporate live chat into your business using OneDesk to ensure that your customer service representatives are able to answer a client’s question instantly. OneDesk can also send automatic responses. You can even send a follow-up email when they go offline.

Client Web Portal

OneDesk has the ability to deploy a client web portal to help you keep your customers engaged while they are browsing your website. They can use the portal to report any issues they may have encountered and you can discuss their issues in-depth. OneDesk also helps you track and solve the issues.

Self-service Knowledge Base

OneDesk allows you to add a self-service knowledge base to provide information about how to use your product. For example, you can add frequently asked questions (FAQs) that your customers can use to help themselves whenever they need to, such as when they are having difficulties using your product and need a quick answer to fix their troubles.

 

Features

Learn more about OneDesk features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Budgeting Tracking

Capacity Tracking
Cost Tracking
Portfolio Budgeting
Project Budgeting
Risk Analysis
ROI and Forecasting
Time Tracking
Workload Capacity

Communication

Discussions
Document Collaboration
Employee Online Status
File Sharing
Instant Messaging
Project Conversations
Tagging

Notifications

Email Notifications
In-App Notifications
Live Notifications
Status Updates

Platform

Custom Fields
Customizable Forms
Customizable Templates
Multi-Language Support
Sections & Columns
Start Dates/Due Dates

Portfolios

Portfolio Coordination
What-If Scenarios
Workflows

Project Planning

Advanced Project Management Features
Collaborative Project Planning
Gantt Charts / Project Mapping
Kanban Board
Milestones
Progress Monitoring
Resource Management
Scheduling

Reporting

Detailed Graphs
Expense Reports
Portfolio Reports
Real-Time Analytics
Real-Time Reporting
Resource Workload Reports
Timesheet Reports

Tasks Management

Idea Management
Subtasks
Task Creation & Assignment
Task Prioritization
To-Do Lists

Team Management

Agile Teams
Comment-Only projects
Comments
Dependencies
Guest Access
Permissions
Teams & Followers

Views

Activity Feed
Calendar View
Files View
My Inbox
My Tasks
Timeline View
Show more features
Pricing

Learn more about OneDesk's pricing options, cost, and plans so you can make a well-informed, business-wise decision on the best software to use for organization.

Pricing Model
  • Free Trial
  • Subscription
License
  • Paid
Starting Price
  • $30
Free Trial
  • Yes

OneDesk logo
Have you used OneDesk before?
Answer a few questions and help the community to make the best decisions
Yes
Alternatives

Not a match? Find software alternatives that better suit your needs and compare them to discover the one that's right for you.

OneDesk

MyCollab

Compare

Kanboard

Compare

]project-open[

Compare

Tuleap

Compare

Freedcamp

Compare

Taiga.io

Compare

Orangescrum

Compare
View all listings