What is OneDesk?
OneDesk combines helpdesk with project management. The app was designed to make product development easier by facilitating collaboration between developers and clients. OneDesk is ideal for freelancers and businesses of all sizes.
Some of the app’s features include assigning tasks, planning projects, tracking timesheets, regulating costs, and overseeing the budget. You can also use the app to implement live chat into your business and create a client portal.
OneDesk has a helpdesk software to help you with managing tickets and delivering customer service to your clients and end-users. A helpdesk helps you manage support tickets, accomplish servicing requests, and respond to customer emails.
Another important feature of OneDesk is that you can integrate it with third-party software even without programming knowledge. OneDesk has pre-built connectors that make third-party app integration simple.
Overview of OneDesk benefits
Fully-featured Helpdesk and Ticketing System
OneDesk has a fully-featured helpdesk software that can help you capture and manage tickets. This helps you deliver outstanding customer service to your clients. You will also be able to get email notifications of any new updates and thread email responses.
Live Chat and Email Integration
You can incorporate live chat into your business using OneDesk to ensure that your customer service representatives are able to answer a client’s question instantly. OneDesk can also send automatic responses. You can even send a follow-up email when they go offline.
Client Web Portal
OneDesk has the ability to deploy a client web portal to help you keep your customers engaged while they are browsing your website. They can use the portal to report any issues they may have encountered and you can discuss their issues in-depth. OneDesk also helps you track and solve the issues.
Self-service Knowledge Base
OneDesk allows you to add a self-service knowledge base to provide information about how to use your product. For example, you can add frequently asked questions (FAQs) that your customers can use to help themselves whenever they need to, such as when they are having difficulties using your product and need a quick answer to fix their troubles.
