Tech Solutions to HR Problems Learn more
Trending Workforce Management Software
  • Large Enterprises (>10,000)
  • Non Profits
  • Small/Medium Businesses
  • Hospital & Health Care
  • Hospitality
  • Human Resources
  • Manufacturing
  • Retail
  • Software as a Service / Cloud
  • Windows
  • Apple Safari
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Documentation
  • Live Online
  • Online Tutorials
  • Webinars
  • 24/7
  • Business Hours
  • Email
  • FAQ
  • Phone
Change your privacy settings to see the content.
In order to watch this video you need to have advertising cookies enabled.
You can adjust your cookie preferences here.

What is Salesforce Service Cloud?

Transform your service delivery paradigm by leveraging the comprehensive capabilities of Service Cloud. From customer experience and engagement strategies to streamlined processes, automation, and service operations, reimagine every aspect of your customer service ecosystem. Service Cloud empowers your teams to provide unparalleled value across all customer touchpoints, ensuring a seamless and integrated experience from the contact center to field operations. This holistic approach not only enhances customer satisfaction but also drives growth in customer lifetime value, reduces operational costs, and maximizes overall efficiency. Embrace the power of Service Cloud to stay ahead in the competitive landscape, meeting and exceeding the dynamic expectations of your customers at every juncture

Overview of Salesforce Service Cloud benefits

Increase productivity with a unified AI platform.
Manage support cases, omni-channel customer service, and field service on a single AI customer service platform. With Einstein for Service built-in, you can service customers faster with automated workflows. That means smarter ticketing tools, intelligent knowledge management software, and AI chatbots that drive efficiency, so your helpdesk team has more time to focus on the customer.

Scale support across every touch point.
Transform your contact centre into an omni-channel engagement centre with a solution that supports interactions on any channel. Service Cloud’s end-to-end functionality means you can meet customers at every touch point – whether that’s cloud-based call centre software or a powerful field service app. With AI-powered workflows at every step and a single customer view with all previous interactions, your staff can resolve service incidents faster and keep customers happy.

Connect customer service to the rest of your business.
Make your workflow smarter by connecting your apps to Salesforce. Integrate your existing productivity tools with our platform and work seamlessly between applications. Discover over 3,000 apps that extend the power of Salesforce at the Salesforce AppExchange.


Learn more about the features that differentiate Salesforce Service Cloud from the competition.


Learn more about Salesforce Service Cloud's pricing options so you can make a business-wise decision on the best software to use.


Find out how Salesforce Service Cloud stacks up against its most popular competitors.