ServiceDesk Plus

ManageEngine ServiceDesk is a comprehensive IT help desk software that combines asset management and help desk functionalities in a single platform. It is designed to help users get complete visibility of IT issues in their workplace and manage them accordingly in the most efficient manner possible. From ticket management and data archiving to asset tracking and license management, you can be sure that this solution has all the tools you will require.

Trusted by organizations such as Honda, Xerox, Disney, and Vodafone, ManageEngine ServiceDesk is equipped with best-in-class, ITIL-ready features that simplify help desk efforts. Among its most notable functionalities are incident management, problem management, change management, and asset management. These combined with the platform’s intuitive yet easy-to-use interface and robust productivity solutions will allow you to facilitate the different processes involved in handling IT help desk responsibilities while streamlining your workflow. ManageEngine ServiceDesk even has powerful reporting tools that let you monitor your performance as you go so you can further improve your operations in the future.

Another thing that makes this software unique from its competitors is its codeless customizations. With this, users can configure the software according to the needs of their business without having to spend too much time on programming. It even has an extensive selection of integrations that can be combined with the system in just a few clicks.

ManageEngine Service Desk is branded as one of the top help desk applications today and the tons of benefits that stem from using their system are more than enough to reveal why many businesses and organizations choose exactly this system for their customer service needs.

To start with, ManageEngine gives customers a variety of communication channels, and uncompromised, immediate access to your services. They can reach out for you any time and from any location, as the platform is fully-mobile, and responsive for any operation system.

The core value of ManageEngine, however, is that it boosts the quality of the service you’re providing to end users, as it applies best-practice ITSM workflows, and lets you customize your helpdesk until it looks the way you want it. End users get a solid knowledge base with an unlimited number of articles, and a web-based service portal to report their incidents and to submit tickets. Your agents on the other side of the line will quickly address and resolve their issues, and convert support into the most powerful retention mechanism.