Customers
  • Large Enterprises (>10,000)
Use Cases
  • Customer Training
  • Employee Training
  • Workforce Development
Deployment
  • Software as a Service / Cloud
Platforms
  • Linux
  • Mac
  • Windows
Browsers
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
Training
  • Documentation
  • Live Online
  • Online Tutorials
Support
  • Business Hours
  • Email
  • FAQ
  • Knowledge Base
  • Live Online
  • Phone
Supported Specifications
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What is Userlane?

Userlane is a Digital Adoption Platform that enterprises use to maximize software adoption and support change management processes.

Userlane offers a fully interactive experience with interactive guides that lead users step-by-step through in-app processes in real-time. These interactive guides can be implemented on top of every existing browser-based software, and no coding or changes in the underlying software are required.

The interactive guides intelligently and proactively prevent procedural mistakes, meaning that users no longer have to feel uncertain when navigating a new software application.

Userlane also provides digital environments with an in-app Virtual Assistant that is always present to guide users from A to B through all processes, irrespective of their level of complexity. This form of constant and contextual performance support ensures that learning a software application is an intuitive and smooth process.

For enterprises rolling out new software applications or migrating to cloud solutions, Userlane is the ideal solution as each software user can be trained simultaneously - wherever they are in the world - in the new application while actually accomplishing tasks and being productive. 

Userlane is the most flexible DAP and we work with large organizations that want to empower both their customers and employees to work with any software without any formal training or IT support.

We believe that software should adapt to people and not the other way around. Our goal is to democratize software and turn every user into a power user!

Overview of Userlane benefits

  • Fully interactive experience
  • Microlearning
  • Virtual Assistant (practical on-screen assistant that provides users with access to chapters and guides)
  • Easy-to-use and powerful Editor (create guides within minutes)
  • Contextual guides (target users with different guides based on their intentions)
  • Advanced segmentation (segment users to create a personalized experience for different user groups)
  • Multilingual guides
  • Offline Language Management
  • Wide range of forced interactions (left or right-click, double clicks, drag and drop, text input, hover, mouse-down events)
  • Analytics (collect data and information regarding interactive guides)
  • Personalized deployment plans
  • Customer Success Program
  • Userlane Academy (Userlane managers can start to familiarize themselves with Userlane with our interactive academy)
  • Userlane for Userlane (we use our own product to onboard and train our users)
  • Data blindness 
Features

Learn more about the features that differentiate Userlane from the competition.

Pricing

Learn more about Userlane's pricing options so you can make a business-wise decision on the best software to use.

Compare

Find out how Userlane stacks up against its most popular competitors.