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Zonka Feedback

Employee Engagement Software

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more.

Last updated: May 2021
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Pricing

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Who Uses This Software?

Zonka Feedback is proud to power employee and customer feedback, and transform satisfaction and experiences at leading brands worldwide. Our customers establish amazing things every day, in hospitality, healthcare, banking, education, retail, corporate world, and everywhere else.

This tool is brought to you by Techr, the expert in HR software. See all HR Directories
About the vendor
-
Customers
  • Academic
  • Large Enterprises (>10,000)
  • Public Administrations
  • Small/Medium Businesses
Industries
-
Deployment
  • Desktop Application
  • Mobile Application
  • Software as a Service / Cloud
Platforms
  • Linux
  • Mac
  • Windows
Browsers
  • Apple Safari
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
Training
  • Documentation
  • In Person
  • Live Online
Support
  • 24/7
  • Email
  • FAQ
  • Live Online
  • Phone
Languages Supported
-
LinkedIn Page
-
X
-

What is Zonka Feedback?

Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.

Zonka Feedback is suited for any service-based industry that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.

Overview of Zonka Feedback benefits

Zonka Feedback offers a pool of features that helps you collect feedback from your customers in real-time, determine the areas of improvement, and measures customer experience metrics – NPS (Net Promoter Score) , CSAT (Customer Satisfaction Survey), CES (Customer Effort Score) 2.0. You can integrate SMS Survey Tool, Email Survey, Kiosk Survey, iPad Survey, Website Feedback, Andriod Survey, to any platform and automate sending SMSes.

Zonka Feedback is a trusted feedback platform in all industries like and powering many use cases.

  1. Restaurant Customer Feedback Software
  2. Patient Feedback Software for Hospitals and Healthcare Centers
  3. Guest Feedback Software for Hotels & Resorts
  4. Retail, Shopping and eCommerce Feedback
  5. Customer Feedback Software for Banks, Financial Institutions and Insurance Companies
  6. Airline Passenger Feedback & Airport Survey Software
  7. Trade Shows & Events Lead Capture App
  8. Education Feedback Software for Schools, Colleges, Teachers & Students
  9. Customer Feedback Software for Automotive Sector
  10. Customer Feedback Software for Spas and Salons
Features

Learn more about Zonka Feedback features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Accounts & Permissions

Access Control
Approval Process Control
Collaboration Tools
Employee Self Service
Permission Management
Role-Based Permissions
Self Service Portal
Single Sign On

Administration Features

Compliance Management
Content Library
Content Management
Email Templates
Forms Management
Knowledge Base Management
Receiving
SSL Security
Template Management

Communication Management

Automatic Notifications
Communication Management
Email Alerts
Email Invitations & Reminders
Email Notifications
Instant Messaging
Mobile Alerts
Multi-Language
Real Time Notifications
Real-Time Updates
Reminders

Customization & Personalization

Configurable Workflow
Custom Fields
Custom Forms
Customizable Branding
Customizable Templates
Dashboard Creation
Employee Profile
Personalized Profiles

Data Management Features

Data Filtering
Data Import
Data Import/Export
Data Visualization
Document Management
Document Storage
Employee Database
Real Time Data
Secure Data Storage

Feedback Features

360 Degree Feedback
Feedback Automation
Feedback Collection
Feedback Management
Performance Appraisal
Ratings & Reviews
Surveys & Feedback

HR Activities Management

Applicant Tracking
Assessment Management
Employee Management
Employee Onboarding
HR Management
Learning Management
Recruitment Management
Rewards Management
Skills Tracking
Training Management

Integration

API
Email Integration
Mobile Integration
Social Media Integration
Third Party Integration

Interaction Features & UX

Activity Dashboard
Chat
Collaborative Workspace
Commenting
Drag & Drop Interface
Employee Portal
Filtered Views
Gamification
Search Functionality

Reporting & Analytics

Ad hoc Reporting
Analytics
Customizable Reporting
Engagement Analytics
Performance Reports
Progress Reports
Real Time Analytics
Real Time Reporting
Reporting & Statistics
Summary Reports
Trend Analysis
Visual Analytics

Strategy & Planning

Activity Management
Activity Tracking
Benchmarking
Calendar Management
Event Calendar
Goal Setting / Tracking
Monitoring
Performance Management
Progress Tracking
Status Tracking
Task Management
Workflow Management
Show more features
Pricing

Learn more about Zonka Feedback's pricing options, cost, and plans so you can make a well-informed, business-wise decision on the best software to use for organization.

Pricing Model
  • Free Trial
  • Subscription
License
  • Free
  • Paid
Starting Price
  • $29 /mo
Free Trial
  • Yes

https://www.zonkafeedback.com/pricing
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