What is Zonka Feedback?
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.
Zonka Feedback is suited for any service-based industry that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.
Overview of Zonka Feedback benefits
Zonka Feedback offers a pool of features that helps you collect feedback from your customers in real-time, determine the areas of improvement, and measures customer experience metrics – NPS (Net Promoter Score) , CSAT (Customer Satisfaction Survey), CES (Customer Effort Score) 2.0. You can integrate SMS Survey Tool, Email Survey, Kiosk Survey, iPad Survey, Website Feedback, Andriod Survey, to any platform and automate sending SMSes.
Zonka Feedback is a trusted feedback platform in all industries like and powering many use cases.
- Restaurant Customer Feedback Software
- Patient Feedback Software for Hospitals and Healthcare Centers
- Guest Feedback Software for Hotels & Resorts
- Retail, Shopping and eCommerce Feedback
- Customer Feedback Software for Banks, Financial Institutions and Insurance Companies
- Airline Passenger Feedback & Airport Survey Software
- Trade Shows & Events Lead Capture App
- Education Feedback Software for Schools, Colleges, Teachers & Students
- Customer Feedback Software for Automotive Sector
- Customer Feedback Software for Spas and Salons
