Quantifying The Value Of Customer Training
by Strigo / Published: Mar 18 2021
What it's about
Customer training has a significant influence on customer success, customer retention, and product usage. We'll help you target the key metrics that your organization’s execs are tracking in order to show the influence and ROI of training.
Net Promoter Score & Customer Satisfaction ScoreUsing a single-question customer survey to see how customer training drives customer satisfaction
Customer Health ScoreScoring & measuring customer behaviors to determine the influence of customer training
Product UsageWhat your products' metrics say about your customers, and how this can be influenced by customer training
Annual Recurring RevenueWhat sales & renewals say about your customers, and how customer training can drive an increase
Customer Education ROI WorksheetsUse these automated worksheets to calculate the ROI of customer training on your organization
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