The Importance Of A Well-Designed Learning Journey
by Schoox / Published: May 19 2022
What it's about
Customer and employee experience are important components of a competitive organization. See how a well-designed learning journey can lead to better business results by creating happier customers and retaining high-quality employees.
The Customer Experience (CX) and Employee Experience (EX) ConnectionTo understand the impact of a well-designed learning journey, it helps to understand what CX and EX are and how they relate to one another.
The Case for Better LearningManaging and investing in better customer and employee learning can lead to improved customer retention and satisfaction, as well as increased productivity, performance and more.
Learning Journeys and Why They MatterLearning journeys are important because of their potential to positively impact business results and require a "design thinking" approach.
Essentials of a Well-Designed Learning JourneyThere are three key perspectives in a well-designed learning journey: the business, the role, and the self.
How to Get StartedIn order to get started, it's important to be able to ask yourself a number of questions, which we've included, about how you currently develop employees so that you can dive deeper into designing a learning journey.
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