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The Importance Of A Well-Designed Learning Journey


The Importance Of A Well-Designed Learning Journey

by Schoox / Published: May 19 2022

What it's about

Customer and employee experience are important components of a competitive organization. See how a well-designed learning journey can lead to better business results by creating happier customers and retaining high-quality employees.

Key chapters

  • The Customer Experience (CX) and Employee Experience (EX) Connection

    To understand the impact of a well-designed learning journey, it helps to understand what CX and EX are and how they relate to one another.
  • The Case for Better Learning

    Managing and investing in better customer and employee learning can lead to improved customer retention and satisfaction, as well as increased productivity, performance and more.
  • Learning Journeys and Why They Matter

    Learning journeys are important because of their potential to positively impact business results and require a "design thinking" approach.
  • Essentials of a Well-Designed Learning Journey

    There are three key perspectives in a well-designed learning journey: the business, the role, and the self.
  • How to Get Started

    In order to get started, it's important to be able to ask yourself a number of questions, which we've included, about how you currently develop employees so that you can dive deeper into designing a learning journey.

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