The Importance Of A Well-Designed Learning Journey

by Schoox

Customer and employee experience are important components of a competitive organization. See how a well-designed learning journey can lead to better business results by creating happier customers and retaining high-quality employees.

Key Chapters

  1. The Customer Experience (CX) and Employee Experience (EX) Connection

    To understand the impact of a well-designed learning journey, it helps to understand what CX and EX are and how they relate to one another.

  2. The Case for Better Learning

    Managing and investing in better customer and employee learning can lead to improved customer retention and satisfaction, as well as increased productivity, performance and more.

  3. Learning Journeys and Why They Matter

    Learning journeys are important because of their potential to positively impact business results and require a "design thinking" approach.

  4. Essentials of a Well-Designed Learning Journey

    There are three key perspectives in a well-designed learning journey: the business, the role, and the self.

  5. How to Get Started

    In order to get started, it's important to be able to ask yourself a number of questions, which we've included, about how you currently develop employees so that you can dive deeper into designing a learning journey.

Employees learn, change, and grow depending on the experiences and challenges they face. Because of this, no two learning journeys are alike—nor should they be.

Each learner's experience should be personalized to suit their needs. This eBook can help you create learner-centered paths that are relatable and memorable for every member of your team.

Christopher Pappas photo

Christopher Pappas
Founder of eLearning Industry, Inc.