ACS Technologies Group, Inc.
Director, Client Learning Experience
ACS Technologies Group, Inc.

As a Director of Client Learning Experience at ACS Technologies (ACST), you're responsible for the design, development and delivery of high-quality training and certification solutions to help our clients be more successful. You'll build and strengthen our relationships with customers through education. You'll lead a team tasked with owning the training content and delivery experience for clients, as well as the onboarding of new clients. You'll also design, launch, and grow a comprehensive online education platform. You'll work cross-functionally with Development, Marketing, Sales, Support, and Customer Success on the customer educational needs and content development for our rapidly growing customer base and industry. Additionally, you'll oversee the Training & Implementation team, which provides onboarding and customer training through various platforms (i.e. client-site, ACST campus, web-based, conference).

  • Requires 6+ years experience
  • Full time
  • Florence, SC, United States
  • Requires Bachelor's degree
April 18, 2018
4 applicants
Average applicant experience: 8 years
Responsibilities
  • Develop and execute a customer online education and certification strategy that will accelerate and scale learning for our customers and drive product adoption through a modern customer learning experience
  • Define and execute the business cases, value props, roadmap, positioning, messaging, and communications to execute the online educational strategy
  • Drive consensus around learning product decisions using data-driven frameworks, methodologies, research and analysis, ensuring the quality of all online education courses within the guidelines of accrediting agencies
  • Research Market demand and user needs to identify opportunities for innovation and improvement to the learning product.
  • Develop and administer predictive learning analytics to ensure student success
  • Build strong working relationships with internal and external stakeholders as well as focus groups to receive feedback, align strategy, share progress and set expectations
  • Advise and work collaboratively with Sales, Marketing, Training & Implementation, R&D, Customer Success and other departments to achieve mutually beneficial goals
  • Serve as a thought leader, keeping pace with developments in the industry, product management, educational design, adult learning and eLearning best practices
  • Identify opportunities to expand and explore new educational solutions and services to increase engagement, develop/support and improve outcomes
  • Guide creative strategy in educational offerings to identify, guide and formulate high-value content and direct copy and design deliverables across a variety of platforms
  • Prepare and execute the annual business expectations in revenue, expense management and net profit for the groups
  • Ensure the Training & Implementation team develops class content and schedule for ACST's annual conference reflective of the needs and interests of attending clients
Qualifications
  • Bachelor's degree in Instructional Design, eLearning, Educational Technology or similar with 6-8 years of experience with online education development and delivery; Master's degree preferred
  • 3-5 years of experience in leading and inspiring teams with special preference for leading in times of organizational change
  • Knowledge of current online education trends, issues, instructional design and technology
  • Knowledge and experience in producing educational content for customers and end users
  • Experience in using instructional design models and adult learning principles in producing learning content for eLearning and Virtual Classroom education, as well as the measurement of training effectiveness
  • Demonstrated strategic planning experience
  • Proven experience in developing and executing on learning content roadmaps
  • Familiarity with e-commerce, learning platforms and technology
  • Strong project management experience
  • Excellent organizational and time management skills
  • Superior analytical/critical thinking and problem-solving skills
  • Ability to work independently and maintain confidentiality
  • Ability to excel in a demanding, outcome-oriented, and dynamic work environment
  • Ability to lead through influence without direct authority
  • Excellent communication and presentation skills
Who We Are

For over 30 years ACS Technologies has served the faith-based community, creating software to help manage their ministry with less stress and more accuracy. With brands such as ACS, PDS, The City, Realm, and Headmaster, ACS Technologies enables churches and schools to manage every vital area of their ministry from finances to relationships. We're now the leader in the industry with over 50,000 clients, but we've got more work to do and we know we need the right talent on board to help with our mission of serving churches with tomorrow's technology.

Job Function
Business Unit Management
Training/Education/Certification
Industry
Computer Software