Learning Management Support

Duty/Responsibility

• Provide technical and operational support for online learners, instructors and instructional designers who use the campus Learning Management System (Canvas LMS by Instructure).
• Support pedagogical best practices as they relate to the use of Canvas LMS features and functions.
• Support, troubleshoot and resolve issues with Canvas LTI integrations.
• Identify, test, integrate and support new LTI integrations that facilitate additional opportunities for learners to communicate, collaborate, engage and increase their productivity in the online environment.
• Identify, create, implement and document process-improvement plans that promote automation to increase operational efficiency of the Canvas environment and related auxiliary systems.
• Create, manage and communicate LMS standards, policies and procedures to campus stakeholders.

Instructional Technology Support

Duty/Responsibility

• Provide frontline support for a variety of educational technologies and related hardware and software components.
• Consult with instructors to understand high-level needs and specific requirements and translate those into operational plans that identify new technologies or adapt existing technologies.
• Create and communicate plans and procedures that convey use-case scenarios, detailed testing, implementation and support considerations for new and innovative education technology solutions.
• Lead periodic educational technology reviews of existing solutions to ensure they are effective, efficient and relevant to the online learning initiatives.
• Research, evaluate, negotiate, contract, and conduct pilot trials with instructional technology providers to create a portfolio of tools for use by the production team.

Faculty and Staff Support/Training

Duty/Responsibility

• Provide follow-up assistance and support to instructors as they incorporate new interactive assets into their courses.
• Provide individual, group, online training, and workshops to faculty and staff about current and emerging technologies.
• Other duties and committee work as assigned.

Required

• Bachelor’s Degree in Computer Science, Instructional Design, Instructional Technology, Educational Technology, or closely related field plus 5 years’ experience OR *Master’s degree in Instructional Design, Instructional Technology, Educational Technology, Instructional Systems, or closely related field.
• Experience supporting and administering a Learning Management System (LMS), preferably Canvas.
• Experience providing technical support and troubleshooting of digital technologies in an academic environment.
• The successful candidate must be legally authorized to work in the United States by the proposed start date; Continuing Education/CSU Online will not provide visa sponsorship for this position.

CSU Online is a self-supporting unit within Colorado State University that develops and delivers high-quality degrees, certificates, and professional education both online and in-person. In support of the University’s land-grant mission, CSU Online provides affordable access to education from wherever students call home around the nation and the world, on a schedule that fits their lives. CSU Online offers more than 45 degrees, online and at a distance, as well as credit and noncredit courses, certificates, and professional development programs.