The Senior Specialist, eLearning Systems Administrator contributes to the delivery of SHRM’s eLearning products and the online portion of SHRM Specialty Credentials. The SHRM eLearning product portfolio includes products that serve individuals and corporate clients. These self-paced and blended learning products help HR professionals develop their professional skills, knowledge, and competencies, in turn, supporting the advancement of the HR profession. In this capacity, the Senior Specialist, eLearning Systems Administrator serves as the primary administrator for the LMS set-up, customization and functionality, coordinates with internal and external partners on product set-up and roll-out, contributes to corporate eLearning sales by creating custom catalogs and learning plans, and is supporting the eLearning Help Desk.

The Senior Specialist supports SHRM’s Manager of eLearning to meet product revenue targets by effectively managing the growing portfolio of products in the LMS, while serving our customers to ensure the highest level of customer support and satisfaction with SHRM Education products and programs. Additionally, the Senior Specialist is an important partner in supporting the corporate clients and B2B service delivery.

Must Haves: 

Bachelor’s degree or three years of LMS management experience.
Two or more years of experience in LMS system management (Please specify your LMS platform experience in your application).
Two or more years of experience in digital product development, online training, or virtual education. 
Two or more years of experience working with SCORM training materials and packages.
Two or more years of experience creating learning plans, course catalogs, assessments in an LMS.
Software knowledge: Learning Management Systems; NetSuite; Salesforce; SCORM/AICC packages.
Strong communication skills both written and verbal.
Ability to develop and follow multifaceted project plans.
Ability to prioritize and respond to emerging business needs promptly.
Ability to work with cross-functional teams in a collaborative manner.
Strong project management, organizational and problem-solving skills.
Solid customer service commitment: resourceful, team-oriented and responsive to the needs of SHRM members, customers and staff.
Strong computer software skills, including demonstrated proficiency in the LMS management and Microsoft Office Suite.
Ability to act as the LMS subject matter expert, including recommendations on best practices on LMS functionality ( i.e. reporting; automated email notifications; curricula;uploading, updating/versioning and retiring content).
Provide troubleshooting support for LMS issues both internally and externally.
Review and maintain accurate process documentation.

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.