Shalini is a versatile learning design professional with 18+ years of experience in Instructional Design (ILT, VILT, and eLearning). She is an expert in customer training, designing learning and user assistance solutions, and technical documentation. She provides creative strategies for designing effective blended solutions. Her experience in designing eLearning solutions along with designing and delivering Instructor-Led Training helps her leverage the strengths of each medium to consistently create impactful training solutions, ensuring that nothing is lost when converting from one format to another. Shalini works closely with customers to understand their training requirements and learner demographics to suggest the best learning strategy for each requirement. Apart from improving the quality of learning solutions, she also conducts customer education workshops at customer sites globally and presents webinars on learning design. Shalini holds an MA in English Literature from the University of Hyderabad.