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Cornerstone LMS

Name: Cornerstone LMS
Brand: Cornerstone LMS
Rating: 2.23 (16 reviews)

Build a culture of learning and development. With Cornerstone's learning management software, move beyond the traditional learning management system (LMS) and reinvent the way learning and development initiatives make an impact on employees.

(16 reviews)

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Cornerstone LMS Reviews 2020

Read Cornerstone LMS reviews and discover how other eLearning Industry community members have experienced the software.

Performance Overview

Overall Rating 45^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

Jun 9, 2020

Worst software and company I have seen in all my years!

Overall Rating 16^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? I like nothing about the software. They lied to me in the sales pitch about wha tit can do for multi unit companies. They are crooks. DO NOT USE THIS SOFTWARE!!!

What do you dislike? It does not integrate with ADP. It does not allow for multiple revenue centers. Horrible customer service. Terrible company. They robbed me blind...

Feb 18, 2020

Dated, inconsistent, too complicated, head-shaking issues & design decisions, staff spread too thin

Overall Rating 38^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? The user interface is improving and from their perspective, it's mostly fine, but not always. It is generally stable. Latest release finally fixed some very basic HTML issues with course descriptions, but an issue that shouldn't have been there in the first place. Customer service has improved, but is still 50/50 on usefulness.

What do you dislike? From the admin perspective, it is a daily slog trying to understand and figure out basic functions. Nearly every function is more difficult than it needs to be. Need to know HTML coding to do simple formatting. The training and Help functions are poor to average. Company charges $200 to take an automated certification exam which advertises their own product. I stump Support about half the time with simple questions. It's obviously dated with piecemeal fixes. Too much to list here.

Jun 14, 2019

Not a great sales team. Don't know how to convert leads that fall into their laps.

Overall Rating 51^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Nothing yet. Why assume that people will always have something that they will like about a particular product or service?

What do you dislike? It's impossible to get through to anyone - even for a demo! In spite of several requests, there was no response from the sales team. Disappointing experience.

May 30, 2019

Basic functionality is good but took a lot of step to complete my entries.

Overall Rating 64^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? User interface was clean and easy to understand where to get what I needed.

What do you dislike? Too many steps to upload and create courses. Sometimes the complexity made it harder to complete what I needed.

May 18, 2019

It's time travel in the past. Be sceptical of consulting companies that recommend this LMS to you.

Overall Rating 23^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? There are some features that are standard, but there is nothing that I really like. Due to its complicated nature, it is not easy to replace administrators - so one could argue that it is good in securing jobs. Ask yourself whether you really need a jack of all trades that doesn't really do anything well. Just ask salespeople to show you how a quiz/test looks for a user and you will see that this system is far from being a modern LMS.

What do you dislike? It looks quite dated. The UI is inconsistent and shows so much stuff that I don't need. I could write a book about how they could improve usability (e.g., "test engine" -> "create test"). They implement new features that initially look good, but are neither well integrated nor do they have a good UX. We didn't even try to implement the learners home after we heard from two other very well known international companies that they didn't implement it after thorough testing.

May 9, 2019

Cornerstone On-Demand is a pioneer in the eLearning field

Overall Rating 93^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Update - Their system is built on solid ground but lacks advanced functionalities. Their interface may look like a blast from the past.

What do you dislike? CSOD's support takes time to get back to you although when they do, your issue is instantly resolved.

Apr 17, 2019

A lackluster platform without a customer-centric approach

Overall Rating 28^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? The implementation phase ran smoothly and the system was up and running within the lead times that were initially agreed.

What do you dislike? Lack of customer support, poor reporting system, ignorance by our AM who was later replaced by a similarly ignorant AM.

Jan 15, 2019

CSOD is a complex lms, able to do every training job. It is non-intuitive. The support is terrible.

Overall Rating 40^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? I like the reporting and easy ILT class setup. I like the self help documentation. It is all you have.

What do you dislike? I dislike the inconsistent use of jargon and language throughout the system.

Dec 10, 2018

Over-populated with worthless features- Very expensive

Overall Rating 32^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Well, not much, UI is decent, UX is unbearable and many features that make your life more complicated than it already is.

What do you dislike? Takes much time to get a grasp of it and means you need to put all your work behind and focus on the admin side of things. Support is literally non-existent. It's like they pick the easy to be resolved tickers and the rest piles up. Would stay away

Jun 25, 2018

Not the easiest platform in the L&D market and one with many flaws

Overall Rating 20^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? It's one of the top names when it comes to Learning Management Systems, but that is more or less all about it.

What do you dislike? The UI is like a blast from the past. Certain tasks become difficult and getting to know the platform really takes time. Lack of support is also a major issue here.

Mar 16, 2018

Rigid and cumbersome, with near useless Customer Help.

Overall Rating 29^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Decent custom reports,

What do you dislike? Updating an existing course for a small thing like a typo is senselessly difficult.

Mar 13, 2018

It does the job - nothing ground-breaking.

Overall Rating 63^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

Jan 24, 2018

Takes a long time make changes, not user friendly

Overall Rating 38^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? Better than Taleo

What do you dislike? -

Jan 24, 2018

Could be done easier, and listen to clients voices more often

Overall Rating 56^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? -

What do you dislike? Many still not working functions, or working incorrectly without any logical explanation.

Jan 24, 2018

It's a huge system, has a lot of functionality, however sometimes it gets clumsy and complicated.

Overall Rating 47^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? A lot of different functionality.

What do you dislike? Very poor support. System is rigid in some situations, requires to have a lot of workarounds for simple actions.

Jan 8, 2018

Cornerstone is a full-featured LMS, but it sometimes seems unnecessarily complex to administer.

Overall Rating 70^%

Usefulness
Usability
Customer Experience
Likelihood to Recommend

What do you like best? -

What do you dislike? Quarterly releases are great in theory, but when the admin role is just part of a person's position, they can seem overwhelming. However, the releases do keep the system moving forward.

Docebo

Tovuti LMS

Mindflash LMS

Worst software and company I have seen in all my years!

Dated, inconsistent, too complicated, head-shaking issues & design decisions, staff spread too thin

Not a great sales team. Don't know how to convert leads that fall into their laps.

Basic functionality is good but took a lot of step to complete my entries.

It's time travel in the past. Be sceptical of consulting companies that recommend this LMS to you.

Cornerstone On-Demand is a pioneer in the eLearning field

A lackluster platform without a customer-centric approach

CSOD is a complex lms, able to do every training job. It is non-intuitive. The support is terrible.

Over-populated with worthless features- Very expensive

Not the easiest platform in the L&D market and one with many flaws

Rigid and cumbersome, with near useless Customer Help.

It does the job - nothing ground-breaking.

Takes a long time make changes, not user friendly

Could be done easier, and listen to clients voices more often

It's a huge system, has a lot of functionality, however sometimes it gets clumsy and complicated.

Cornerstone is a full-featured LMS, but it sometimes seems unnecessarily complex to administer.

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