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Tech Solutions to HR Problems
About the vendor
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Customers
  • Large Enterprises (>10,000)
  • Small/Medium Businesses
Industries
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Deployment
  • Self-Hosted Cloud-based
Platforms
  • Mac
  • Windows
Browsers
  • Apple Safari
  • Google Chrome
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Training
  • Documentation
  • In Person
  • Live Online
Support
  • 24/7
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  • Email
  • FAQ
  • Knowledge Base
  • Live Online
Languages Supported
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What is Gusto?

Gusto is an online HR services tool designed to simplify the complex and tedious processes involving payroll, benefits, and HR for modern businesses. It won our Expert’s Choice Award for 2019 as well as the Supreme Software Award for the same year.

The app also delivers a solid set of payroll features, coupled with an unusually well-designed user interface, and innovation and automation functionalities that impress even experts. Plus, businesses get to use it at a fair price tailored to their exact needs.

Gusto states that the company’s mission is to simplify complicated business processes such as HR, benefits, and payroll for modern companies. This company’s software is used by more than 100,000 companies nationwide and it has offices in San Francisco, Denver, and New York.

What does it offer? To start with, Gusto provides payroll, 401(k), and workers’ comp insurance nationwide. Health benefits are available in 17 states, with more coming: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, and Washington.

Overview of Gusto benefits

Why use Gusto? The key advantage of this system is automated payroll management, as users can set up and schedule payments, and let the system handle the rest. With this feature in place, all employees will be paid on time, and the process will become independent from human interaction and thus less prone to mistakes. Gusto Payroll also supports the campaign for paperless transactions as digital paystubs are delivered via email in an effort to reduce paper waste.

 

Let’s give a detailed look to some of the main benefits associated to this system:

It saves your time

The main benefit of full payroll automation is saving time, as Gusto takes over time off calculations, ACA compliance, year-end forms, payroll taxes, and even adopts unique workflow calculations. In this way, all important data is synchronized in a single system, and the user can focus on more important activities.

It makes payroll management error-proof

Gusto will not only minimize critical human errors, but eliminate those completely. Now that you won’t have to enter data in several different apps and websites, you will take things easy, and let the system calculate deductions without you being involved at all. Plus, Gusto acts as a personalized employee database, where you can store important information, and access it any time and from any device.

Features

Learn more about Gusto features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Accounts & Permissions

Access Control
Approval Process Control
Role Based Permissions
Single Sign In

Attendance Reporting Features

Absence Management
Progress Tracking
Sick Leave Tracking
Time Attendance
Vacation Tracking

Communication Management

Communication Management
Email Notifications
Multi Language
Real Time Notifications

Customization

Custom Fields
Custom Forms
Custom Landing Pages
Customizable Branding
Customizable Reporting
Customizable Templates
Email Templates
Forms Management
Template Management

Data Management Features

Business Intelligence
Content Management
Data Import Export
Document Management
Document Storage
Employee Database
Employee Profile
Feedback Collection
Knowledge Base
Real Time Data
Timesheets

Financial Features

Benefits Management
Billing Invoicing
Direct Deposit
Payroll Management

HR Features

360 Degree Feedback
Career Development Planning
Competency Management
Employee Management
Employee Onboarding
HR Management
Performance Appraisal
Performance Management
Recruiting Management

Integration

API
Application Integration
CRM Integration
Email Integration
Mobile Integration
Social Media Integration
Third Party Integration

Interaction Features & UX

Activity Dashboard
Collaboration Tools
Drag Drop Interface
Employee Self Service
New Employee Portal
Search Functionality
Self Service Portal

L&D Features

Asynchronous Learning
Blended Learning
Content Library
Gamification
Learning Management
Training Management

Monitoring Features

Configurable Workflow
Monitoring
Task Management
Workflow Management

Reporting & Analytics

Audit Trail
Engagement Analytics
Goal Setting Tracking
Overtime Tracking
Performance Reports
Real Time Analytics
Real Time Reporting
Real Time Updates
Reporting Statistics
Surveys Feedback

Scheduling & Planning

Activity Tracking
Automated Scheduling
Automatic Reminders
Calendar Management
Interview Scheduling

Security & Compliance

Compliance Management
Digital Signature
Electronic Signature Capture
HIPAA Compliance
Secure Data Storage
SSL Security

Signalling & Screening

Applicant Tracking
Assessment Management
Certificate Management
Job Application Management
Reference Checking
Resume Parsing
Skills Assessment
Skills Tracking
Status Tracking
Pricing

Learn more about Gusto's pricing options, cost, and plans so you can make a well-informed, business-wise decision on the best software to use for organization.

Pricing Model
  • Free Trial
  • Subscription
License
  • Paid
Starting Price
  • $25
Free Trial
  • Yes

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Reviews

Is Gusto the right solution for you? Read verified Gusto reviews from people in industries like yours to make a confident choice.

Performance Overview
Overall Rating 88%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend

Reliable, user-friendly, and seamless time tracking with Gusto

May 11, 2023

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Gusto shines as one of the most intuitive and user-friendly time tracking platforms available. Logging hours is straightforward, requesting time off is effortless, and payroll-related information is easy to find and understand. For employees, it removes the usual friction involved in tracking and managing time. The end-user experience is seamless, making day-to-day use a breeze.
What do you dislike? The only improvement noted is with the mobile app’s time entry interface—specifically, the current scroll-based time input could be enhanced by allowing keyboard entry for faster manual edits. It’s a minor issue that doesn’t take away from the overall experience. It’s a consistently excellent tool that makes time tracking and payroll management effortless.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Consumer Services | Company size : 51-200 | Level : Senior | Focus : Program and Project Management | Experience using the software : 6-12 months as User

Solid Payroll Solution for Small Businesses with a Few Limitations

Jul 23, 2022

Overall Rating 75%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Gusto offers a user-friendly interface that makes running payroll straightforward, even when adjustments are needed after submission. The platform provides quick customer support and the flexibility to navigate or modify pay runs without hassle. It's a strong fit for small businesses looking for a simple, functional payroll solution. It's also excellent for onboarding! If you value ease of use and responsive support over deep customization. Go for it.
What do you dislike? While functional, Gusto’s reporting features can be unintuitive. Key quarterly reports aren’t readily available in the “Tax Packages” section and require extra digging to locate. Additionally, the system lacks support for splitting gross pay across multiple local jurisdictions on a single paycheck, which could be a drawback for companies with more complex payroll needs.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Management Consulting | Company size : 201-500 | Level : Director | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

Mucho Gusto con Gusto! It strikes a strong balance between usability and automation.

Oct 11, 2021

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Gusto delivers an impressive all-in-one payroll and HR solution, automating wage calculations, tax filing, benefits management, onboarding, and more. All within an intuitive and easy-to-navigate interface. This simplicity makes it especially appealing for small to medium-sized businesses without dedicated finance or HR departments. The platform has significantly reduced manual errors and saved time, freeing up resources to focus on growth.
What do you dislike? As your team scales, so does the cost. Gusto operates on a base + per-employee pricing model, which may feel increasingly expensive as headcount rises or as you explore premium HR features like benefits administration. While the tool remains effective, cost-conscious businesses may eventually need to reevaluate for long-term sustainability. While pricing could become a factor over time, the efficiency and time saved often justify the investment.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Information Services | Company size : 201-500 | Level : Director | Focus : Human Resources | Experience using the software : More than 1 year as Administrator, Member of the procurement team

Reliable and user-friendly platform with some account management frustrations

Aug 23, 2021

Overall Rating 84%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Gusto offers a clean, user-friendly interface that makes it easy to track pay, access important payroll documents, and navigate features without confusion. Having used it across multiple organizations, the onboarding and account transfer process is smooth, which is a major plus when switching jobs. It’s clearly becoming a go-to platform for companies of all sizes.
What do you dislike? One area that needs improvement is account management functionality, particularly the ability to update login or contact information. For instance, changing the email associated with the login proved difficult after a name change due to marriage. This can be frustrating when trying to maintain a current and secure profile.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Elearning | Company size : 51-200 | Level : Manager | Focus : Human Resources | Experience using the software : 6-12 months as User, Administrator

Overall, Gusto simplifies Payroll and HR for growing teams

May 12, 2021

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Smooth and productive experience! What stands out most about Gusto is its clean and easy-to-navigate interface, paired with powerful payroll and benefits administration tools. The platform integrates well with compliance features and simplifies core HR functions. We’ve also appreciated its scalability. It’s well-suited for small businesses that plan to grow. Overall, Gusto’s customer support has been helpful and responsive.
What do you dislike? While generally user-friendly, some parts of the platform may feel overwhelming for new users, particularly during the initial setup. The learning curve can be steeper than expected, and customer service, while usually reliable, can be inconsistent during peak times. Improvements to onboarding and UI clarity would help.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Computer & Network Security | Company size : 51-200 | Level : Manager | Focus : Finance | Experience using the software : More than 1 year as User, Administrator

Effortless HR and Payroll for Startups, with Room to Grow

Feb 2, 2021

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Gusto has been a game-changer for simplifying HR and payroll processes in a startup environment. From automated tax handling to digital employee onboarding, it’s helped streamline administrative tasks and keep things organized. The platform’s ability to manage everything from benefits to payments in one place has made operations significantly smoother.
What do you dislike? While Gusto excels at the essentials, it offers limited flexibility for custom needs. If your company has more complex payroll setups or unique benefit structures, you may find it challenging to tailor the platform accordingly. That said, for most standard use cases, it performs exceptionally well.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 11-50 | Level : Director | Focus : Operations | Experience using the software : More than 1 year as User, Administrator

Great payroll and HR Platform for first-time business owners

Mar 14, 2020

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Gusto provides an all-in-one solution for payroll, benefits, onboarding, and tax filings. As a first-time business owner, I appreciated how it automated complex tasks like 1099 filings, payroll memos, and IRS communication. The onboarding and HR paperwork features were also a major time-saver. The user interface is clean, modern, and very easy to navigate.
What do you dislike? The pricing structure can be a bit steep for early-stage startups or small businesses trying to keep costs down. Additionally, the sales communication could be more transparent about which features are included in each pricing tier, especially for companies evaluating multiple platforms.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Accounting | Company size : 11-50 | Level : Owner | Focus : Administrative | Experience using the software : More than 1 year as Administrator

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