Trending Employee Onboarding Software
Gusto Reviews
Employee Onboarding SoftwareGusto's people platform helps businesses like yours onboard, pay, insure, and support your hardworking team. Payroll, benefits, and more.
Who Uses This Software?
Gusto is built for modern employers. Easy-to-use, cloud-based HR software, backed by expert support. No need to outsource: Gusto helps you take care of your team like a pro, in record time.
Gusto Reviews 2025: Pros & Cons, Ratings & more
Is Gusto the right solution for you? Read verified Gusto reviews from people in industries like yours to make a confident choice.
Performance Overview
Overall Rating
88%
-
Usefulness
-
Usability
-
Customer Experience
-
Likelihood to Recommend
May 11, 2023
Reliable, user-friendly, and seamless time tracking with Gusto
What do you like best?
Gusto shines as one of the most intuitive and user-friendly time tracking platforms available. Logging hours is straightforward, requesting time off is effortless, and payroll-related information is easy to find and understand. For employees, it removes the usual friction involved in tracking and managing time. The end-user experience is seamless, making day-to-day use a breeze.
What do you dislike?
The only improvement noted is with the mobile app’s time entry interface—specifically, the current scroll-based time input could be enhanced by allowing keyboard entry for faster manual edits. It’s a minor issue that doesn’t take away from the overall experience. It’s a consistently excellent tool that makes time tracking and payroll management effortless.
Jul 23, 2022
Solid Payroll Solution for Small Businesses with a Few Limitations
What do you like best?
Gusto offers a user-friendly interface that makes running payroll straightforward, even when adjustments are needed after submission. The platform provides quick customer support and the flexibility to navigate or modify pay runs without hassle. It's a strong fit for small businesses looking for a simple, functional payroll solution. It's also excellent for onboarding! If you value ease of use and responsive support over deep customization. Go for it.
What do you dislike?
While functional, Gusto’s reporting features can be unintuitive. Key quarterly reports aren’t readily available in the “Tax Packages” section and require extra digging to locate. Additionally, the system lacks support for splitting gross pay across multiple local jurisdictions on a single paycheck, which could be a drawback for companies with more complex payroll needs.
Oct 11, 2021
Mucho Gusto con Gusto! It strikes a strong balance between usability and automation.
What do you like best?
Gusto delivers an impressive all-in-one payroll and HR solution, automating wage calculations, tax filing, benefits management, onboarding, and more. All within an intuitive and easy-to-navigate interface. This simplicity makes it especially appealing for small to medium-sized businesses without dedicated finance or HR departments. The platform has significantly reduced manual errors and saved time, freeing up resources to focus on growth.
What do you dislike?
As your team scales, so does the cost. Gusto operates on a base + per-employee pricing model, which may feel increasingly expensive as headcount rises or as you explore premium HR features like benefits administration. While the tool remains effective, cost-conscious businesses may eventually need to reevaluate for long-term sustainability. While pricing could become a factor over time, the efficiency and time saved often justify the investment.
Aug 23, 2021
Reliable and user-friendly platform with some account management frustrations
What do you like best?
Gusto offers a clean, user-friendly interface that makes it easy to track pay, access important payroll documents, and navigate features without confusion. Having used it across multiple organizations, the onboarding and account transfer process is smooth, which is a major plus when switching jobs. It’s clearly becoming a go-to platform for companies of all sizes.
What do you dislike?
One area that needs improvement is account management functionality, particularly the ability to update login or contact information. For instance, changing the email associated with the login proved difficult after a name change due to marriage. This can be frustrating when trying to maintain a current and secure profile.
May 12, 2021
Overall, Gusto simplifies Payroll and HR for growing teams
What do you like best?
Smooth and productive experience! What stands out most about Gusto is its clean and easy-to-navigate interface, paired with powerful payroll and benefits administration tools. The platform integrates well with compliance features and simplifies core HR functions. We’ve also appreciated its scalability. It’s well-suited for small businesses that plan to grow. Overall, Gusto’s customer support has been helpful and responsive.
What do you dislike?
While generally user-friendly, some parts of the platform may feel overwhelming for new users, particularly during the initial setup. The learning curve can be steeper than expected, and customer service, while usually reliable, can be inconsistent during peak times. Improvements to onboarding and UI clarity would help.
Feb 2, 2021
Effortless HR and Payroll for Startups, with Room to Grow
What do you like best?
Gusto has been a game-changer for simplifying HR and payroll processes in a startup environment. From automated tax handling to digital employee onboarding, it’s helped streamline administrative tasks and keep things organized. The platform’s ability to manage everything from benefits to payments in one place has made operations significantly smoother.
What do you dislike?
While Gusto excels at the essentials, it offers limited flexibility for custom needs. If your company has more complex payroll setups or unique benefit structures, you may find it challenging to tailor the platform accordingly. That said, for most standard use cases, it performs exceptionally well.
Mar 14, 2020
Great payroll and HR Platform for first-time business owners
What do you like best?
Gusto provides an all-in-one solution for payroll, benefits, onboarding, and tax filings. As a first-time business owner, I appreciated how it automated complex tasks like 1099 filings, payroll memos, and IRS communication. The onboarding and HR paperwork features were also a major time-saver. The user interface is clean, modern, and very easy to navigate.
What do you dislike?
The pricing structure can be a bit steep for early-stage startups or small businesses trying to keep costs down. Additionally, the sales communication could be more transparent about which features are included in each pricing tier, especially for companies evaluating multiple platforms.