Northpass Reviews 2021

Read Northpass reviews and discover how other eLearning Industry community members have experienced the software.

Performance Overview
Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend

Jan 6, 2021

We love Northpass and their absolutely INCREDIBLE team!

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? This is the best LMS software that I've found! We were able to put all of our courses in Northpass and we've never been happier with how our content is being delivered to our users. On top of the platform being just what we were looking for, the support team is just phenomenal and have continued to impress me with their dedication, care, and passion.
What do you dislike? We've had some issues with being able to create email campaigns that are dripped out in a similar way/along with our course content.
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Reviewer verified by LinkedIn

Industry : Elearning | Company size : 11-50 | Level : CXO | Focus : Administrative | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Dec 15, 2020

Customer service driven rockstars who have changed my life for the better.

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Northpass has always made me feel comfortable asking questions and working towards my goals. I feel extremely supported and love that they come to me with ways to improve. They allow me to have creative control over my site. They have one of the most responsive customer service teams I've ever had the pleasure of working with.
What do you dislike? I'm not sure what am I supposed to say here? They are too nice and helpful? Seriously, no complaints. Looking forward to grabbing a beer with the team after COVID.
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Charlotte T.

Industry : Health, Wellness and Fitness | Company size : 201-500 | Level : Director | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Dec 10, 2020

Northpass is flexible, scalable and provide a great customer experience.

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like the interface that allows us to update our courses easily as needed. I love how our customers love our new system. I love that we are able to customize our courses to work the way we want them to. I love that most of what we want to do is standard out-of-the-box function.
What do you dislike? I dislike having to use customization to add function that I know will be built-in sometime in the relatively near future.
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Reviewer verified by LinkedIn

Industry : Health, Wellness and Fitness | Company size : 11-50 | Level : Senior | Focus : Operations | Experience using the software : 6-12 months as Member of the deployment/customization team, Member of the procurement team

Nov 23, 2020

The Northpass support and software is some of the best I've had the pleasure of working with.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The team and support is some of the best I’ve personally built a relationship with, always happy to help with quick response.
What do you dislike? I wouldn’t say dislike, but new features come every few months if not more. It’s the struggle of any growing business. I do think this will improve in the very near future. 🙂
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Chance H.

Industry : Information Services | Company size : 11-50 | Level : Director | Focus : Business Development | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Nov 19, 2020

Northpass is robust in its capabilities, but also easy to use for learners.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? That they also provide course building services to help us build out our LMS offerings quickly and professionally.
What do you dislike? There really isn't anything that I don't like about the platform. It's like they knew exactly the right amount of features and functionality to provide without going overboard with feature overload.
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JW M.

Industry : Elearning | Company size : 51-200 | Level : Director | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 18, 2020

Great LMS platform with unlimited possibilities for both learners and admins.

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The biggest pros to Northpass relate to their incredibly straight-forward platform with incredible support. We had a unique need in requiring hundreds of LMS accounts for various clients, but I would recommend Northpass to anyone looking to deploy an individual LMS or deploy them at scale. In addition to a very intuitive platform that enables you to be building your own courses within minutes, the incredible support team at Northpass is there to help you at every turn!
What do you dislike? There aren't many drawbacks to utilizing Northpass, but they are a smaller/younger company than some of the other big players in the LMS space. Some might view this as a disadvantage since they have less native integrations with other platforms, but I'd argue that it's actually an advantage. Northpass truly treats each customer as if they're the most important and we've personally seen that you just don't get service like that form some of the 'bigger names' in the space.
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Thomas (TC) R.

Industry : Media Production | Company size : 11-50 | Level : Director | Focus : Program and Project Management | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 6, 2020

Sub-par LMS with premium LMS pricing - huge rip off.

Overall Rating 25%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We didn't really like anything about Northpass - clunky, unreliable and bad customer service.
What do you dislike? The analytics are simply awful - there is no consistency between reports and don't buy the marketing about custom reports - there aren't any. The pricing also appears to be random - we would regularly receive multiple invoices that never made sense. Dealing with technical issues (of which there are many) usually consisted of US doing all of the troubleshooting and then telling Northpass how to fix it. TERRIBLE EXPERIENCE!
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 501-1,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team