The Business Case For Gamification In The Contact Center

How sales and customer service benefit by focusing on emotional motivation instead of sticking to financial incentives alone.
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Dates 14 Dec 2017 12:00 pm (UTC -5) 14 Dec 2017 1:00 pm (UTC -5)
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GamEffective's Webinar - The Business Case For Gamification In The Contact Center

Many contact center leaders are caught between the increasing demands on the contact center and the fact that many of their agents are actively disengaged. Focusing on better management tools, rewarding winners or incentives and quality assurance alone don’t make the cut. Learn from GamEffective’s experience on how to create emotional engagement and how it changed revenue and saved money in one of the world’s largest employee gamification deployments at Microsoft.

In this expert series webinar we will discuss:

  • How engaging employees at an emotional level can change behaviors, develop skills, and drive outcomes
  • How gamification can drive results, reduce costs, and increase customer satisfaction
  • How employee knowledge and time to proficiency can result of the effort
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