How To Use Scenario-Based Training To Create Effective Compliance Training
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What Makes Compliance Training So Problematic?

Unlike other trainings, which help learners perform better and motivate them to take to a course, this is not the case with compliance training. There’s no mistaking the significance that compliance has in the workplace. Whether mandated by legislation, regulation, or policy, this training serves to educate employees on the applicable rules/laws pertaining to their job—Important, yes. Entertaining, no.

Here are the top 3 problems that lead to a complete disconnect from the learner when it comes to compliance training:

  1. More often than not, the topic of compliance tends to be boring, or worse—preachy. Shockingly, adult learners aren't into it either.
  2. Learners are motivated by many things like gaining new knowledge, acquiring new skills, or becoming better at their job. Unlike the courses designed to meet these objectives, compliance-based trainings are "mandated"—forced. This creates an immediate pushback from the learner and kills most of the intrinsic motivation to take them.
  3. Compliance training typically follows a predictable flow. Facts→ Policies→Punishment→Quiz→Repeat. This formulaic design leads to a complete lack of engagement.

However, the right strategy (including scenario-based training and its varied applications) will help organizations achieve the mandate, without losing the learner.

How Do We Fix Compliance Training With Scenario-Based Training?

Typically, the compliance mandate is to achieve adherence to guidelines/processes or bring in a change in thinking (eventually resulting in behavioral change). Scenario-based learning can be leveraged very successfully to influence this conformance and impact adjustments in thinking/behavior dramatically.

I share 4 strategies where different variants of scenario-based training make compliance training compelling. For each strategy, I have added tips and examples to illustrate how we achieved the required results (conformance, change in thinking, or behavioral change).

Strategy 1

Scenario-based training shifts the learning experience from passive to immersive [1]. By creating a story that the employee can interact with, you place them directly into the action. Stories featuring relatable characters in situations similar to real life are probably the best eLearning practice you can implement to make the online compliance training interesting.

Tip: Factor for the following:

  • Details will keep your scenario appealing and your learner riveted.
  • Emotion is a powerful tool to make the scenario both immersive and memorable.
  • Attention grabbers like cliff-hangers and plot twists will keep your employee engaged.
  • Relevance is essential for your employee to relate specifically to organizational issues.

Example 1: Conflict Of Interest

Objective: Create an immersive learning experience about how to manage workplace conflicts effectively.

Highlights of the approach:

  • Included scenarios as part of the story narrative with relatable cast and characters to provide a real-life learning experience.

  • Provided content as videos and other interactive formats that were part of the narrative.

Impact: We triggered the behavioral change due to the simulated story narrative, featuring real-life and relatable instances.

Strategy 2 

Scenario-based training, with real-world experiences incorporated, helps your audience mesh the virtual world with on-the-job applications. If our goal is the exact change in behavior, we must bridge the gap between the training experience and the on-the-job application.

Tip: Utilize scenarios that are realistic and super-focused on your learning objectives. The employee is much more likely to apply that knowledge successfully in their workplace if they see the relationship and understand the reasoning behind “why comply.”

Example 2: Combating Bribery In Business

Objective: Build an integrated compliance training on bribery and its impact on business.

Highlights of the approach:

  • Posed a narrative scenario replicating real-life experiences through a visually intuitive format (comic strip approach).

Combating briber in business 1

  • Checked the application of the concepts using questions related to the scenario while validating if the learning triggers the desired behavioral change.

Combating Bribery in BusinessImpact: We met the desired behavioral change mandate due to highly relatable learning, providing a clear understanding of the consequences of non-compliance (for the individual as well as the organization).

Strategy 3 

Making the employee an integral part of the narrative creates a sticky learning experience. One of the best ways to learn is to do. Scenario-based training [2] can be utilized to mimic situations where compliance may be an issue. If the employee is given a chance to make a right/wrong action in the scenario, they will immediately see the impact of these choices.

Tip: Learning from mistakes in a safe virtual environment is a great way to avoid costly risks in reality. By putting the employee in an online branching scenario, they can make choices in a given situation, respond to challenges, and even discover new ways to solve a problem.

Example 3: Global Financial Crimes

Objective: Develop high-impact training to drive awareness of financial crimes.

Highlights of the approach:

  • Personalized learning by involving the learner actively in the master scenario.

Global Financial Crimes

  • Contextual situations that need learners to think through.

Global Financial Crimes

  • Branching the scenario to provide options that learners can explore.

Global Financial Crimes

  • Questions to test learners’ cognition of the concepts for the different branches along with diagnostic feedback.

How To Use Scenario-Based Training To Create Effective Compliance TrainingImpact: We successfully used the simulated branched scenarios to provide the highest feasible degree of experiential learning.

Strategy 4 

Dropping the learner into a scenario is the perfect way to assess if they have actually processed and internalized the content. This assists in both aspects of learner development, understanding, and application.

Tip: Present chunks of content within your scenario that allow the learner to critically think through the situation. Follow this up with a gamification element or assessment to test the learner’s understanding and how it can actually be applied to the mandate you’re trying to achieve.

Example 4: Data Security

Objective: To reinforce primary training on data security using an innovative, active learning format.

Highlights of the approach:

  • Used a persona to involve the learner in participative learning from the very beginning of the training.

How To Use Scenario-Based Training To Create Effective Compliance Training

  • Presented content as segmented learning through stages along with exercises, tips, and points to remember in a parallax-based design.

How To Use Scenario-Based Training To Create Effective Compliance Training

• Gamified assessment in the end to check the cognition of concepts covered.

Data SecurityImpact: We created maximum engagement and higher recall and retention value for learners.

As we have seen thus far, compliance training is mandatory, but it doesn't have to be mandatorily boring! I hope my article gives you several ideas on how to use scenario-based training to bring engagement, excitement and, most importantly, behavioral change to these necessary courses.

Meanwhile, if you have any specific queries, do contact me or leave a comment below.

References:

[1] A 5-Step Plan To Create A Captivating Scenario-Based Corporate Training

[2] How to Use Scenario-Based Learning for Corporate Training and Gain a Better ROI

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