Next-Level CX: Product Knowledge Training Strategies For Customer Service Teams

by eLearning Industry Inc.

Learn how to unlock your customer service team's full potential and boost your brand rep. This eBook has all the insider secrets you need to launch product knowledge training strategies that benefit your bottom line.

Key Chapters

  1. Reasons To Launch A Product Training Program In Your Organization

    Let's look at the top product training program perks that every business should consider.

  2. Steps To Implement Product Knowledge Training On A Tight Timeline

    A step-by-step guide to improve product know-how when you're racing the clock.

  3. JIT Resources For Product Knowledge In Customer Service Training

    Microlearning support tools to help you bridge gaps on the spot and keep your customer service training in the loop.

  4. Must-Have Product Training Resources To Build Customer Loyalty

    This chapter highlights essential product knowledge training activities to boost CX and brand loyalty.

  5. Product Knowledge Training Mishaps And Tips To Avoid

    Common mistakes companies make when launching a product knowledge program and insider tips to avoid them.

Every member of the team should have a basic understanding of product knowledge, not just your top negotiators who deal with consumers on a daily basis. Training resources also impart essential skills employees need to keep customers content and stay in compliance. This guide has all the insider info you need to deploy a top notch product knowledge training program for your customer service team.

Mastering product features is just part of the customer service equation. This eBook can help you boost CX scores and foster vital skills, regardless of your budget or implementation timeline.

Christopher Pappas photo

Christopher Pappas
Founder of eLearning Industry, Inc.