Free eBook: Racing The Customer Service Clock
Wright Studio/Shutterstock

How To Develop Soft Skills Online Training That Achieves Rapid Results

Many organizations equate soft skills with service and team dynamics. However, they're essential in every aspect of business operations. Particularly, upholding compliance standards and enforcing company policy. Our eBook, Racing The Customer Service Clock: How To Develop Soft Skills Online Training That Achieves Rapid Results, features tips, and techniques to not only hone soft skills that boost customer loyalty. But to avoid costly violations and maintain a positive brand image. First, I'll highlight some soft skills online training factors that every successful compliance program should include. Then move on to how our eBook can help you build skills in the workplace in record time.

eBook Release: Racing The Customer Service Clock: How To Develop Soft Skills Online Training That Achieves Rapid Results
eBook Release
Racing The Customer Service Clock: How To Develop Soft Skills Online Training That Achieves Rapid Results
Discover the benefits of developing soft skills online training and improve employee performance and productivity.

Soft Skills Online Training Factors Every Compliance Program Should Focus On

1. Open Communication

Compliance relies on communication between your team. For example, a group of employees must work together to maintain equipment or handle a dispute. This requires active listening, articulating their thoughts, and even non-verbal communication. It's all part of the compliance online training package. There should also be a strong emphasis on how employees interact with each other and consumers. Do they respect other's opinions and give them a chance to verbalize their ideas?

2. Adaptability

The core of compliance is theories and policies that must be applied in different situations. There are also extenuating circumstances to consider. For example, the return policy has certain conditions that must be met. But there is some wiggle room based on the customer's history and the nature of the product. Thus, adaptability is one of the most crucial soft skills online training factors for compliance. Is your team able to evaluate the situation and adjust their approach accordingly? Can they adapt their skills to meet the needs of the organization and resolve the current issue?

3. Problem Solving

Most compliance challenges are rooted in a problem. For instance, should the employee accept the gift even though it might be construed as a bribe? How do they tactfully decline and not offend the client? This requires adept problem-solving skills with a dash of lateral thinking. They must also be able to approach the problem from a moral and professional standpoint. Employees can't simply implement the best solution for them if it violates company protocols or tarnishes the brand image.

4. Positivity

Compliance doesn't have to be all doom and gloom. A long list of rules employees must follow… or face the consequences. Thus, staffers must have positivity to enforce policies and remain composed under pressure. Instead of breaking down at the first sign of trouble. This is especially true for more sensitive compliance online training topics, such as anti-harassment or bullying. They should report incidents and follow the proper channels, but not let an off-colored remark get the better of them. Optimism and perseverance are essential.

5. Compassion

Everyone in your organization must have compassion for customers, co-workers, and themselves. They must have the capacity to see things from a different POV and overcome personal differences. Empathy is another soft skills online training factor that ties into this. Teach employees how to respect each other and avoid misunderstandings to uphold compliance. As an example, talk through the problem instead of letting it escalate into an argument.

6. Work Ethic

Above all else, staffers need a strong work ethic to meet organizational standards and avoid compliance violations. They must know how the policies and protocols relate to their job duties. And why it's so important to set an example. Employees who possess a solid work ethic rarely breach compliance because they take pride in what they do. It's not merely a job but a profession that they're dedicated to. A great way to build this soft skill in your compliance program is to emphasize the benefits of online training and outline all the risks and repercussions.

How To Hone Soft Skills In The Workplace In Record Time

Compliance is all about timing. You need to deploy your course and achieve the desired outcome before it's too late, and you incur penalties. Customer service also has a sense of urgency. Employees must be at the top of their game to meet expectations and uphold company policy. Our eBook, Racing The Customer Service Clock: How To Develop Soft Skills Online Training That Achieves Rapid Results, can help you hone soft skills in the workplace in record time. Here are just a few tips and tricks you'll find in the eBook:

  • Benefits That Highlight The Importance Of Soft Skills In The Workplace
  • Examples Of Soft Skills Employees Need On-The-Job
  • Soft Skills Online Training Mistakes And Tips To Prevent Them
  • Real-World Online Training Activities That Build Soft Skills In The Workplace
  • Cost-Effective Tips On How To Improve Soft Skills In Onboarding Online Training
  • Ways To Incorporate Social Learning Into Soft Skills Online Training
  • Steps To Develop A Soft Skills Online Training Course For Sales And Customer Service
  • Soft Skills Online Training Modules To Include In Your Extended Enterprise
  • Ways To Repurpose Assets For Soft Skills Online Training Material
  • Top Online Soft Skills Online Training Resources For Your Management Team
  • Ways Soft Skills Online Training Can Improve Your Company's Bottom Line
  • Perks Of Choosing An eLearning Content Provider For Soft Skills Online Training

Soft skills online training branches off into every department, job title, and business objective. Not only does it mitigate compliance risks, but it bolsters staffer self-confidence and improves teamwork. Which directly contributes to your company's bottom line and brand reputation. Every employee should have the support they need to identify emerging gaps and bridge them without further delay. Download your copy of Racing The Customer Service Clock: How To Develop Soft Skills Online Training That Achieves Rapid Results today to hone your in-house talent.

eBook Release: Thinkific
Thinkific
Thinkific’s powerful platform makes it easy to share your knowledge, grow your audience, and scale the business you already love. Whether you’re educating 10 students or 10 million, you’ve got the easiest technology and best support in the business.
Close