Published: February 13, 2019

Good e-Learning Transforms ITSM Training With ITIL 4

The world of ITSM has been eagerly awaiting ITIL 4, the newest iteration of the renowned ITIL framework. Award-winning online training provider Good e-Learning is ready to help both new and old students with it’s brand-new ITIL 4 Foundation course

Good e-Learning

Philip Gallagher

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+44(0) 203 824 2893

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ITIL4 Foundation Has Arrived To Transform ITSM Training

Good e-Learning is setting the bar for IT service management training with its new course: ‘ITIL® 4 Foundation’.

The IT community has been eagerly awaiting the release of ITIL 4 ever since it was announced back in 2017. With the newest iteration of the popular framework set for release throughout 2019, Good e-Learning is preparing to help both new and experienced practitioners alike with a full range of all-new ITIL 4 courses.

Good e-Learning Product Owner Mike Bates said: “The world of IT service management is always moving. You need to be ready to take advantage of new opportunities to offer the best services possible, and this is where ITIL 4 outshines the competition.

“With the ITIL community having an active and ongoing hand in the development of ITIL 4, practitioners can keep benefitting from the latest insights in IT service management. Virtually all businesses and organizations now rely on IT in some form or another, and this capacity for continuous improvement is what you need to stay ahead.

“Good e-Learning’s goal has always been to make top-tier training easily available online. We are looking forward to helping ITSM practitioners advance their careers, starting with our brand new ITIL 4 Foundation course.”

The ITIL 4 Foundation course is available now via Good e-Learning. You can find out more by visiting the ITIL 4 Foundation course page or contact us!

About Good e-Learning

Good e-Learning is an award-winning online training provider. Having covered ITIL V3 extensively, the company is looking forward to spearheading the next wave of training for ITIL 4. With invaluable training experience, in-house ITIL experts and an industry-leading LMS, Good e-Learning is ready to upskill individuals, teams or even entire companies in ITIL 4!

Our goal is to make online training both effective and easily accessible. Our courses provide a variety of engaging interactive training assets, including gamified quizzes, audio-narratives, and customized motion graphics. We also ensure that our courses can be accessed even on tablets and mobile phones, making it easy for students to access training materials whenever they have the time. Our in-house experts are on hand to provide 24/7 tutor support, and we can also create bespoke courses from the ground up for individual organizations.

Why Are So Many Businesses Excited For ITIL 4?

ITIL has long been the world’s most popular framework for ‘IT service management (ITSM)’, a practice that delivers everything from web-based customer services to internal IT systems for businesses. ITIL provides comprehensive guidance on the entire IT service development lifecycle, from design through to release and even beyond with continuous service improvement.

At the same time, ITIL is generic enough to be applicable to virtually any environment. This has allowed every industry from aerospace to animation to benefit from using ITIL. Indeed, some of its biggest practitioners include Coca-Cola, Microsoft, Apple, and even Disney. This booming global community of practitioners has played a key part in the development of the newest iteration of the framework: ITIL 4.

Announcing the update back in November 2017, ITIL-owner AXELOS wrote: “The development of the updated framework will take place in 2018. While building on the established core of best practice in the existing ITIL guidance, the update will offer new and explicit practical content focusing on the optimum integration of ITIL with complementary practices, such as DevOps, Agile and Lean.

“True to the spirit that has always characterized the development of ITIL, this evolution of the framework will derive from the real-life experiences of thousands of specialists and experts. Contributors from the global ITSM community already include international brands, SMEs, governments, academics, training organizations, and professional communities. Over 650 practitioners worldwide are now participating in ITIL’s Global Research Programme.”

The ITIL 4 Foundation syllabus is scheduled for release in Q1 2019, with subsequent parts being released in H2. One of the most important parts will be the ‘Managing Professional (MP) Transition’ module, a syllabus and exam that will allow ITIL V3 Experts to transition over to ITIL 4 without having to start from scratch. Because of this, those currently studying ITIL V3 at Intermediate level are advised to continue until they earn their Expert certifications.