Uber Chooses EduMe Microlearning Platform To Support Drivers
EduMe’s easy to use microlearning platform has provided Uber with a scalable solution to support drivers using the world-famous mobility app. Bite-sized, interactive sessions show driver-partners how to use the Uber app and provide tips on delivering excellent customer service. And they can access this information at their convenience from their smartphones.
The EduMe training platform has been proven to significantly reduce the time to start driving with Uber whilst increasing drivers’ productivity and quality of their service. The results are documented in joint case studies, the second of which has just been published.
Uber measured EduMe's impact by comparing users before and after using EduMe, and by comparing EduMe to in-person training.
The results speak for themselves:
- Increased productivity: the EduMe group increased productivity by 8% as measured by supply hours.
- Improved quality: the EduMe group achieved higher ratings, as measured after the first 50 rated trips, and across their average lifetime, compared to the in-person group. The EduMe group improved retraining attendance by 25% and decreased reactivation time by 30% compared to in-person sessions. They also improved their ratings by 7% after using EduMe.
- Happier drivers: Driver-partner satisfaction increased by 8% after using the EduMe platform compared to a decrease when attending in-person sessions.
- Cost savings: By providing information through a mobile platform, EduMe is able to significantly reduce the pressure on Uber’s support centre, resulting in cost as well as time savings.
The case study is available for download here.
Subsequently, the EduMe platform has been selected as the main online training platform for Uber across the EMEA region, covering 42 countries.
The work EduMe has done with Uber has also generated EduMe a nomination for the “Best Use of Mobile Learning” award by Learning Technologies Awards 2017. EduMe has also been nominated for “Startup learning provider of the year” by the Learning Awards 2018.
Jacob Waern, Founder and CEO of EduMe comments: “We’ve been trailblazers in the use of mobile learning and it’s great to see how we have delivered real business impact by allowing Uber to scale faster and bring costs down while maintaining high quality. Uber is a good example of the changing nature of the workforce - 50% of the global workforce will be mobile by 2020 and 50% will be made up of millennials. We use our smartphones for all our needs and it’s time to expect the same convenience from corporate training”.
Taryn Morris, Regional Operations Lead, Uber says: “We continuously look for new ways to enhance the driving experience and help drivers make the most of their time on the road. The EduMe microlearning platform provides an exciting opportunity to support hundreds of thousands of drivers across EMEA, in their daily interactions with riders and our technology”.
About EduMe
At EduMe, we're rethinking corporate training and communication so that it reflects how we work, where we work and how we consume information. Our vision is to make learning easy and accessible for today’s workforce. Leading companies like Uber rely on EduMe’s mobile-first, microlearning platform to train their workforce.
About UBER
Uber’s mission is to bring reliable transportation to everywhere, for everyone. We started in 2010 to solve a simple problem: how do you get a ride at the touch of a button? Seven years and more than five billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.
