Success Strategies For Boosting Employee And Customer Engagement

Success Strategies For Boosting Employee And Customer Engagement

The role of L&D is constantly evolving, with technological advancements, learner expectations, and business norms all changing. Despite this, some old challenges are harder than others to overcome. In the recent Absorb State of Learning survey, learner adoption and engagement were reported as the number one learning challenge teams face today.

What are the steps that can be taken to finally put this age-old problem to bed? With a wide variety of teams today playing a role in the development and delivery of learning programs, cross-functional teams need to work together to create positive and productive learning experiences that boost adoption and engagement for multiple stakeholders, from employees to customers.

Learning professionals across departments need to learn from one another's experiences to understand common learning characteristics and successful learner experiences to make sure all learners, whether they're internal or external, are agile, resilient, and engaged to reach their corporate goals.

If this is something your teams are struggling with, or maybe you're looking to expand your programs to new audience segments, join speakers from the Absorb HR and Customer Success teams as they walk through ways you can optimize the learning process. So you can enhance the learner experience to increase adoption and engagement, impact employee retention and learner productivity, and expand and sustain your current customer base.

They'll be comparing notes on best practices, discussing similarities and differences when it comes to working with internal and external learners, as well as sharing ways to drive innovation and sustained, long-term success through expanded use cases and correlating learning engagement with business impact.

In this webinar conducted by Absorb, you'll learn how to:

• Build a people-centric learning journey that supports both internal and external learners
• Promote collaborative and social learning approaches
• Use AI to reassess learning challenges
• Reframe learning to showcase value