There is no denying the fact that Moodle is a great learning management system. It has helped people create, administer, coordinate, and access online courses, especially in the university setting. Many people have praised Moodle for the wealth of resources available, hosting flexibility, unlimited uses, and nearly unlimited amount of plug-ins that can be found. However, like with any other product, there are some pitfalls that can be found with Moodle as well.
Moodle Main Complaints
Main complaints include having too many e-mails, difficulty deleting news forums, and lack of flexibility with the software. Some users find Moodle to be too tech heavy, while others think that the interface is a little clunky. Truly speaking, all of the primary issues with Moodle revolve around how it is used and how easy it is to accomplish certain tasks. This isn’t just limited to certain users, either. Some professors at universities have been vocal about the difficulty with Moodle, proving that even those who are proficient in today’s industry have problems. IT departments have spent a lot of time, money, and resources to explain what needs to be done through instructions and seminars, but that only deepens the confusion and frustration.
Thankfully, there is a way to teach users how to proficiently use Moodle without changing a thing with the software. There is a new rise in technology that deals with self-help and interactive guidance programs. One of the best examples of this out there is known as WalkMe, and it has helped numerous companies reach out to customers and partners when they were in a similar situation. It drastically decreases frustration levels and even helps with customer service, helping clear up e-mail inboxes and regulating phone traffic.
How WalkMe for Moodle Address Moodle UX Challenges
Here’s how WalkMe for Moodle works: users follow a step by step guidance system that highlights the next button or provides a text balloon with helpful information. Once the user completes the step, the next one automatically starts and the user is in control of the speed and progress that is made. The best way to think of WalkMe is like a digital GPS for Moodle users. It’s something that can be used by people of any skill level, and it simultaneously teaches them the correct process so that they don’t sit there and let their frustrations take over.
WalkMe for Moodle is a simple plug-in that can be implemented on any browser, meaning that systems like Moodle can benefit from it greatly. The program is very flexible, and guidance steps can be created for simple or advanced processes, meaning that people of all levels can take advantage of WalkMe. Users can simply search for a variety of topics that were created and then use the guidance system to see how it is completed. Nothing could be easier.
When looking at all of the issues that people had with Moodle, it becomes very apparent that WalkMe for Moodle would eliminate all of them. From deleting forum threads to people complaining about everything being too tech-heavy, WalkMe can give users the steps they need to get things done quickly and efficiently. This will take Moodle to a whole new level, and any site can benefit from this advantage.
In the end, it’s clear that people become frustrated when they don’t understand something or can’t get it to work the way that they want. It’s not that they aren’t smart enough, they just don’t have the right tools to be successful. Every company runs the risk of losing customers and clients when things like this happen, meaning that changes have to be made. It can be difficult to retool an entire program, but WalkMe provides an easy alternative for everyone. Every user of Moodle should implement WalkMe for Moodle into their system so that all users are happy and don’t feel like they are at a disadvantage when using the software.