Firmwater LMS Reviews 2021

Read Firmwater LMS reviews and discover how other eLearning Industry community members have experienced the software.

Performance Overview
Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend

Nov 11, 2021

Firmwater LMS is stable and reliable training provider.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? As a training provider, we appreciate Firmwater's ability to problem solve with smart and responsive support people.
What do you dislike? We can not think of anything to dislike. Firmwater delivers what they say in a timely manner.
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Angela G.

Industry : Elearning | Company size : 1-10 | Level : Owner | Focus : Business Development | Experience using the software : More than 1 year as Administrator

Nov 11, 2021

Great company with personal service! Any device that can reach the internet can be used!

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Liam O’Donovan has been an incredible pleasure to work with... he is incredibly responsive and has been there to help from day one! This was the first time we had ever used a service like this and were unfamiliar with the operational logistics. He made it clear and simple. To be succinct - they do it right!
What do you dislike? Quite honestly, there has not been one example that I can describe as a negative. While this seems impossible in todays world, I must admit, all the negatives with other companies (no humans on line, rude, unfamiliar with product they sell), this is not the case with this company.
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Sal L.

Industry : Security and Investigations | Company size : 1-10 | Level : Owner | Focus : Consulting | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 9, 2021

Excellent, dependable, user-friendly LMS with unparalleled customer service experience

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The ease of use and ease of navigation, amazing personalized customer service experience, reliability, and very easy to learn how to navigate. It has been very helpful to create countless client sites (which can be individually branded as necessary), and grant content from our host site to the various client sites depending on the training that has been purchased. The ability to customize the setup of complex programs has been invaluable.
What do you dislike?  I genuinely don't have anything bad to say about the Firmwater LMS due to the fact that in my experience when there was a "missing" feature or improvement desired, the Firmwater team is responsive and solutions-focused. They want to see you succeed in your business goals.
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Reviewer verified by LinkedIn

Industry : Human Resources | Company size : 5,001-10,000 | Level : Entry | Focus : Support | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Oct 4, 2021

Excellent people that work with their customers to get the right result.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The customer and tech service was excellent and we were able to build landing pages for multiple clients that included those that used SSO.
What do you dislike? Would like a bit more ability to customize the images and graphics for classes -- in some cases that was an area of improvement.
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Mike S.

Industry : Elearning | Company size : 1-10 | Level : CXO | Focus : Education | Experience using the software : More than 1 year as Member of the deployment/customization team, Member of the procurement team

Sep 17, 2020

Customer service is outstanding. Price is right. Absolutely dependable.

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? New Home Co-broker Academy LLC is a five-year-old distant learning eCommerce business that trains real estate agents to work with home builders. After trying two other LMS providers in our first year, we discovered Firmwater.com. It is one of the best business decisions we made. The core reason is simple: They are dependable in every sense of the word. If you provide online training of any size, Firmwater is worth a serious look at firmwater.com.
What do you dislike? We like everything about this company. We think you will too. Anyone looking for a professional, customer service driven learning management system should take a hard look at Firmwater com. They will be glad they did.
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David F. — Affordable New Homes Sales Training for real estate agents and homebuilders

Industry : Real Estate | Company size : 1-10 | Level : Owner | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Mar 25, 2020

A dynamic LMS for training companies who want to differentiate themselves from the competition

Overall Rating 82%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Firmwater's technical/ customer support is incredible. My most favorite benefit to our partnership! They've spent countless hours working with me to meet the needs of my clients. Response time is fast and issues have always been resolved in a professional and timely manner (even on the week ends). I'm a small client in their portfolio but I am made to feel that I am just as important as the larger ones. Their support really makes the difference!
What do you dislike? We have to comply with individual state and local jurisdictions that require specific information to be included on student completion certificates. The platform only allows for one template per client site, which can be a real limitation. Still, the Firmwater support team has helped us to achieve compliance by offering up different solutions that have worked for us thus far.
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Russell W.

Industry : Security and Investigations | Company size : 1-10 | Level : Owner | Focus : Operations | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Mar 9, 2020

I have worked with LMS procurements and evaluation or 20+ years. Firmwater has my vote as #1.

Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? continual upgrades timely and detailed response to all support requests help with Articulate Storyline and Shopify. elegant design ability to private brand label LMS for our clients
What do you dislike? lack of portal functionality built in; however, we have been able to easily integrate Firmwater with our portal
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Hal R.

Industry : Elearning | Company size : 1-10 | Level : Senior | Focus : Information Technology | Experience using the software : More than 1 year as Administrator