Softbook Reviews & Ratings 2023

Read Softbook reviews and discover how other eLearning Industry community members have experienced the software.

Performance Overview
Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend

Sep 11, 2023

Great interface, top of the line functionality, ideal for corporate courses

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? A platform is a tool. In my opinion, you must first understand what processes and features your school needs, and then choose a tool that meets those needs. Otherwise, there is a high probability of "missing the mark" and losing time and money, but this is not the case with Softbook. We have been looking for a platform that fits our needs perfectly and we have found it. Our whole team is happy with the result and the experience of working with Softbook.
What do you dislike? We read that it was not convenient for someone in terms of navigation, but that is not the case. We haven't found any disadvantages for us so far.
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Yunia F.

Industry : Business Supplies and Equipment | Company size : 51-200 | Level : Manager | Focus : Consulting | Experience using the software : Less than 6 months as User

Aug 25, 2023

I have used Softbook for my online courses. I can recommend it!

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Softbook offers numerous features that enhance the learning experience. It offers a stable and user-friendly platform that I can teach my clients to use easily. The interface is user-friendly, allowing for easy navigation and quick start-up. The platform enables unlimited course customization and creation, accommodating any number of students, lessons, or schools.
What do you dislike? Nothing so far! Maybe I'll find flaws after working with them for over six months, but for now, I'm content with everything.
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Reviewer verified by LinkedIn

Industry : Online Media | Company size : 51-200 | Level : Consultant | Focus : Consulting | Experience using the software : Less than 6 months as User

Aug 16, 2023

Softbook offers the best feature set and flexibility and great support.

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We had a look at a lot of solutions on the market, but in the end Softbook was the best because of its features and flexibility. This enables us to create learning platforms for different scenarios-one person, multilingual systems, or our own learning portal with eCommerce-all in one subscription. We liked the automated email marketing feature best, and they also have an interesting telegram channel where you can learn different business tricks like: tripwires, downloadables, etc.
What do you dislike? I'm having trouble loading PowerPoints with the built-in sound. The support I received resolved the issue very quickly, so no complaints.
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Industry : Information Technology and Services | Company size : 51-200 | Level : Director | Focus : Information Technology | Experience using the software : Less than 6 months as User, Administrator

Aug 9, 2023

Easy to set up, easy to use and just works! They have never let me down.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Softbook is a simple but effective service that solved a significant problem we were experiencing. Softbook became our alternative because we lacked a dependable SRM system at that time. The Softbook service saved us a substantial amount of money by allowing us to use features as required. We implemented automated online payment processing.
What do you dislike? Best service available! Great prices and the service just works! - Quick, intuitive, clean web interface - Reasonable prices - Excellent support
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Reviewer verified by LinkedIn

Industry : Retail | Company size : 201-500 | Level : Director | Focus : Business Development | Experience using the software : Less than 6 months as User, Administrator

Jul 10, 2023

Nice tool, intuitive to use with a lot of useful gimmicks.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy, clean interface for instructors, learners and admins to use. Works well with our courseware authoring, payment gateway and live webinar tools. Responds quickly, efficiently and productively.
What do you dislike? Nothing particular. The price is about average for the market, but I wish it was less expensive. It comes with everything included, but it is not cheap. So it is definitely worth what you pay.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 201-500 | Level : Director | Focus : Business Development | Experience using the software : Less than 6 months as User, Administrator

Jul 7, 2023

For training purposes, it's been a great help to our company.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We've found that it's very useful in training people and documenting the way they do different things.
What do you dislike? My only complaint is that the way you are supposed to answer the 'tests' for the training is not immediately clear. Otherwise everything is great.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 201-500 | Level : Manager | Focus : Marketing | Experience using the software : Less than 6 months as User

Jul 4, 2023

Softbook works phenomenally well for our company and employees!

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We have been using it for a year and a half. With ZERO COMPLAINTS and over 40% participation from our entire community! We would recommend Softbook to anyone.
What do you dislike? There is nothing to add and it is very easy to use. We have not had any problems with it so far! Softbook has achieved all the objectives we set ourselves.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 501-1,000 | Level : Senior | Focus : Consulting | Experience using the software : 6-12 months as User, Administrator

Apr 29, 2023

I highly recommend this platform and the Softbook team.

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I have been using the platform for some time now, and I am impressed with its functionality and ease of use. Softbook has helped me increase conversions and establish trust with my clients by displaying my course sales pop-ups. It is easy to use, customizable and comes with great customer support. The support team has been exceptionally helpful and responsive throughout my experience.
What do you dislike? I didn't find anything wrong with it. It sounds like a great platform to me, we were able to customize everything to our requirements, the support was top notch.
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Reviewer verified by LinkedIn

Industry : Program Development | Company size : 51-200 | Level : Partner | Focus : Business Development | Experience using the software : Less than 6 months as User

Apr 28, 2023

Thank you. My team really liked the process. Good potential

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy system and perfectly matched features that are easy to set up. The team has both marketing and legal and technical specialists and all of their needs were met. The price is good and meets all the needs.
What do you dislike? A little bit of fiddling with the configuration of administrative functions, but the support team helped to do it quickly. Either way, there's room to grow.
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Industry : Banking | Company size : 501-1,000 | Level : Senior | Focus : Media and Communication | Experience using the software : Less than 6 months as User, Administrator

Apr 26, 2023

A great, full-featured and easy-to-use platform that was definitely worth the money.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Great start. I was looking for a learning management system to set up the course for my marketing team to work on. We were very reluctant at first because it is honestly a hard decision. The main thing for us was collaboration – we had to choose something we can easily work on together. Softbook seemed like a good choice and actually proved itself very comfortable and clear. Thank you a lot!
What do you dislike? Overall, I can't say anything bad. Softbook has everything we needed and wanted. I did not find anything that I disliked.
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Industry : Computer Networking | Company size : 51-200 | Level : Senior | Focus : Marketing | Experience using the software : Less than 6 months as User

Apr 25, 2023

Nice service and the most useful set of features!!

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? What made me Softbook’s loyal customer is an impressive set of features that allow creating and managing courses so easy and fun. The system includes everything you need to lead lessons, check homework and test results – integrations, integrated payments and process of enrolment of students, customization of profile. So far, I am very satisfied.
What do you dislike? Genuinely, nothing! Absolutely, it is the perfect LMS for administrators, tutors and many other professions.
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Reviewer verified by LinkedIn

Industry : Professional Training & Coaching | Company size : 51-200 | Level : Director | Focus : Administrative | Experience using the software : 6-12 months as Administrator

Apr 25, 2023

A+ pricing and service - thank you!! Great software. Easy to navigate profile

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Great overall experience. The best feature for me is the ability to communicate constantly with students, it’s like we are in the same classroom together! I am able to check the homework and discuss it with the students after lessons, and whenever there are any questions – I can always reach them easily, as well as they can reach me.
What do you dislike? So far, I found no negative features, maybe I will see them with time. The only point of improvement I see is that there is no website builder included in the platform, I would love to see it with future updates.
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Maya Y.

Industry : Management Consulting | Company size : 201-500 | Level : Senior | Focus : Consulting | Experience using the software : Less than 6 months as User

Apr 19, 2023

The customer service is very good and they were very helpful and courteous.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? After using Softbook I have great impressions. First of all, I always thought that creating and managing classes required a lot of effort and I would never be able to handle the management processes. But the system makes it very easy to understand how it works, and all you have to do is just share your knowledge. By the way, the customer support is amazing!
What do you dislike? I loved everything about it. Thanks to the amazing customer service! I would definitely recommend this company.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 51-200 | Level : Manager | Focus : Marketing | Experience using the software : Less than 6 months as Administrator

Mar 13, 2023

Softbook made teaching an absolute joy! I can say that I love what I do

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I feared online classes because they don’t give a real connection between teacher and students. That’s what I thought before because Softbook completely changed that. I felt like I was walking this journey with students hand in hand and was cheering for them to succeed!
What do you dislike? Have nothing to complain about! Only I wish I started sooner, then I wouldn’t have missed so much time. However, I have a feeling that working on other platforms wouldn’t have made me love the job so much.
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Industry : Marketing and Advertising | Company size : 201-500 | Level : Entry | Focus : Marketing | Experience using the software : Less than 6 months as User

Feb 18, 2023

Great LMS. The best one I used so far – easy, powerful and well-built

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Navigation and easy enrolment process. You just pay for the membership and go to creating courses. No fuss and I like that. Other platforms I tried were complicated from the beginning and this is not a good start. You have to worry about how your potential students will pay for classes and navigate the platform, getting distracted from the teaching itself.
What do you dislike? Nothing to share here. I like that the management of the school feels very easy and comprehensive. I feel like I will be staying with Softbook for a while, maybe the platform will evolve with other interesting features. I would love to try them!
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Reviewer verified by LinkedIn

Industry : Logistics and Supply Chain | Company size : 1,001-5,000 | Level : Manager | Focus : Marketing | Experience using the software : Less than 6 months as User

Feb 10, 2023

This is the best learning management system I've tried.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? My heart stole the usability of the profile and the software in general – from first integration to the actual work with students. It is hard to find a website that will work for users rather than for themselves, so I was satisfied to see that I am taken care of.
What do you dislike? I still can’t figure out if the software actually answers all of my goals, so I can’t give 100% of satisfaction.
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Tatiana P.

Industry : Information Technology and Services | Company size : 201-500 | Level : Manager | Focus : Consulting | Experience using the software : Less than 6 months as User, Administrator

Feb 9, 2023

Excellent for checking homework, contacting students, creating tests and lessons

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I think the best for me was the convenient feature of receiving homework and feedback from students. I was very worried about this process. It went very smoothly, even better than I expected!
What do you dislike? Nothing to share here for now. Overall, I'm sure they have room to grow. But the trust of the users is well deserved.
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Industry : Management Consulting | Company size : 201-500 | Level : Partner | Focus : Administrative | Experience using the software : Free Trial as Administrator

Feb 9, 2023

My team really liked the process. Thank you for motivating them!

Overall Rating 83%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We were looking for a long time for a software management platform that will be the perfect match for our corporate courses. Softbook fulfilled every goal we had written down and special appraise is to the user journey. Our team gave a lot of positive reviews and showed readiness to study more – that’s the most important for us.
What do you dislike? Absolutely nothing. Thank you to the amazing support team for dealing with every issue we had with lightning speed.
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Владимир u.

Industry : Computer Games | Company size : 501-1,000 | Level : Senior | Focus : Business Development | Experience using the software : Less than 6 months as User

Softbook logo

Softbook — Feb 9, 2023

Thank you for review!

Feb 8, 2023

It's good to use, but it doesn't jump over the top.

Overall Rating 78%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like how the system includes everything you would wish to have when creating courses. It is also so easy to use, you don’t even notice that you are doing any work, it goes through as easy as possible and the support team is amazing!
What do you dislike? It’s not the first LMS I use, so they have to have something exceptional to make me say it’s the best. To be fair though, it’s better than 60% of them.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 11-50 | Level : Director | Focus : Business Development | Experience using the software : Free Trial as Administrator

Softbook logo

Softbook — Feb 9, 2023

Thanks for your review! We will do our best to become one of the best LMS that you used in your life! We just need some time to do so:)

Feb 8, 2023

Good choice for your company. I would see how the software changes with time.

Overall Rating 83%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We wanted an easy to use LMS for our corporate enrolment process. It took us a lot of time to teach new employees, and we were always improving the materials, meaning that with time the HR team had to learn the materials themselves, and it just started to seem useless. We wanted to give everything to technology and stumbled upon Softbook. So far, we are very satisfied. For the HR team, it is a BIG relief to delegate this task and the feedback from new starters was great.
What do you dislike? We didn’t try any LMS before, so we decided to trust Softbook straight away. I feel like there are features that the system will add in the future, as it is relatively new to begin with. I’d love to see that and feel that the software has a bright future.
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Industry : Financial Services | Company size : 201-500 | Level : Manager | Focus : Finance | Experience using the software : Less than 6 months as User

Softbook logo

Softbook — Feb 9, 2023

Thank you for using our product! And thank you for such good review!

Feb 8, 2023

Everything is great, the only missing feature – website builder.

Overall Rating 70%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I loved the work of customer support, they work very efficiently and answer any question you have. Also, I think the company paid a lot of attention to customer experience as the customer journey is incredibly easy. You don’t even know what question you might have, but the system already answers!
What do you dislike? I did give 3 stars to usefulness, because 1 important feature is missing for me to say that the website is completely useful to create and teach on. In my opinion, the website builder is absolutely essential for the learning management system. I feel if they add it, they will absolutely win in the industry.
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Reviewer verified by LinkedIn

Industry : Marketing and Advertising | Company size : 51-200 | Level : Senior | Focus : Media and Communication | Experience using the software : Less than 6 months as User, Administrator

Softbook logo

Softbook — Feb 9, 2023

Thank you very much for your review. It's very informative and helpful. We are sorry, that you didn't find website builder in our product, it is under development right now and hopefully we will release it this year. Anyway we can recommend you to use some third party website builder and we are sure that you can get even better results with such combination.