Thought Industries Reviews
Learning Management Systems (LMS)Thought Industries delivers a cutting-edge platform tailored to attract, engage, and retain customers through innovative and personalized learning solutions.
Who Uses This Software?
Thought Industries empowers organizations with innovative learning solutions that enable customers, partners, members, and employees to unlock the full value of your products and services - driving customer lifetime value and accelerating revenue growth.
Thought Industries Reviews 2025: Pros & Cons, Ratings & more
Is Thought Industries the right solution for you? Read verified Thought Industries reviews from people in industries like yours to make a confident choice.
Performance Overview
Overall Rating
88%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
Clean user interface and strong tools. Takes time to master
Jun 12, 2025
What do you like best?
The platform looks modern and is very intuitive once you get used to it. I like how you can customize branding and use the drag-and-drop tools to make the site look the way you want.
What do you dislike?
The only real downside for me is that the learning paths feel a little rigid. We sometimes have to find workarounds to make them fit our specific workflows, and that adds a bit of extra admin work.
Thought Industries makes it easy to deliver professional learning at scale
Jun 12, 2025
What do you like best?
One of the strongest aspects of Thought Industries is how simple it is to manage large amounts of training content without losing clarity. The platform feels well designed for both administrators and learners, with clean navigation and intuitive tools.
What do you dislike?
The system is powerful but can sometimes feel overwhelming to configure in the early stages. There's a steep learning curve and one needs to invest some man hours to get the best out of it.
Excellent support but setup and going live takes time
Jun 11, 2025
What do you like best?
The customer support team is fantastic. They're responsive and really help you get the most out of the platform. They also provide useful resources to guide you through the setup process.
What do you dislike?
The initial setup can be time-consuming, especially if you're customizing a lot of features. It requires a bit of patience and attention to detail.
Great platform, but it was be quite pricey for smaller teams
May 28, 2025
What do you like best?
It offers lots of customization options to ensure it matches your brand. It's easy to use and intuitive, both from an admin as well a learner POV.
What do you dislike?
The pricing is on the higher side, which might be a challenge for smaller teams or startups. You need to be sure you're going to use all the features to justify the cost.
Great learning management system with excellent customization features
May 2, 2025
What do you like best?
The platform is highly flexible and provides unique options to deliver learning at scale. I appreciate how I can create tailored experiences for different audiences and monitor progress in real time. The customer support team is responsive and always ready to step in when issues arise, which makes adoption much smoother.
What do you dislike?
There is not really much to add to this section, as I m very pleased with the functionality as well as general look and feel of the platforms. Users too, based on the feeback collected.
User-friendly but could use more integrations with other systems
Apr 12, 2025
What do you like best?
Setting up courses and managing users is straightforward. The interface is clean and intuitive, making it easy for both admins and learners.
What do you dislike?
There aren't as many integrations with other tools as I'd like. If you're using a lot of different platforms, it might require some extra work to make everything work together.
Smooth implementation and versatile LMS with strong customer support
Mar 24, 2025
What do you like best?
One of the biggest strengths of Thought Industries is how effortless the onboarding was, our setup was smooth and the platform was intuitive right from the start. As an LMS manager who uses it daily, I have found it reliable for managing both internal and external learning programs.
What do you dislike?
Reporting accuracy as some of the data pulled does not fully reflect what is happening in the system, which creates extra work in validating reports.
Good mix of Learning platform and e-commerce in one platform
Mar 12, 2025
What do you like best?
It’s great that we can sell courses directly and still track usage and completions. Reporting shows us which content people like most. The system has scaled well as our customer base grew.
What do you dislike?
There are so many features in the platform so for any new administrator that may seem overwhelming.
A great Learning management system that truly fits our needs
Feb 26, 2025
What do you like best?
We’ve used Thought Industries mainly for customer training and it’s been great. Setting up white-label learning portals for different clients has been easy, and they really appreciate the branded experience. Support has been quick and our success manager has always been helpful when we run into issues.
What do you dislike?
Sometimes the navigation throws me off. Depending on the context, buttons and menus seem to change, and I end up clicking the wrong thing.
Versatile LMS with robust options for content delivery and monetization
Feb 12, 2025
What do you like best?
The learner-facing interface in Thought Industries is clean and intuitive, making navigation straightforward for customers. The support team collaborates well, helping with improvements and product queries on a consistent basis. It’s clear that usability and continuous development are priorities for their team.
What do you dislike?
As an administrator I faced a steep learning curve and needed substantial time to become familiar with the platform’s features.
Robust Functionality and highly customizable Learning system
Aug 5, 2024
What do you like best?
Great platform and awesome support team. It takes quite some time to get to know the functionality, but the same happens with almost all learning systems.
What do you dislike?
I have not encountered anything negative in my experience so far as a day-to-day user of Thought Industries learning system.
Speedfast Saas platform that checks many boxes, excellent customer experience.
Aug 3, 2024
What do you like best?
What I like most about this platform is the customization of the front end. Another significant plus was the ability to integrate our own SSO. Also, TI supports a BI Connector, thus enabling our analytics to be delivered to our data warehouse at the end of each day. Lastly, third-party integrations support was yet another plus.
What do you dislike?
Some team members found the onboarding challenging due to the many customizations. As long as you have strong Project Management, you'll be good to go. Their support team did help a lot with everything we needed.
Powerful platform - terrible pricing structure & customer treatment
Jul 29, 2024
What do you like best?
Thought Industries' platform is robust, sophisticated and flexible. Really terrific single-solution product - providing lots of interactive content authoring tools and data analysis capability. Great integrations with other platforms.
What do you dislike?
The new pricing model - a 50% increase over 2019 prices - plus the aggressive sales push by top executives, really takes the shine off this product. Our company was offered lower prices to get us in the negotiation door but less than a week later, a new pricing structure with 50% increase in total cost was introduced. Executives pushed us to sign immediately and to make the payment in one lump sum. Classic bait-n-switch tactics. Buyer beware.
Overall, Thought Industries has been great to work with.
Jul 6, 2024
What do you like best?
Me and my team utilize the platform mostly for outward-facing customers. I enjoy the system's user-friendliness. It has a great appeal to the customer's eye. First-time users find it easy to use, and they have no issue navigating throughout the CMS and LMS. Its modern look and feel make learning engaging. Our customers love the new capabilities and are very happy with this learning platform.
What do you dislike?
There are several hiccups utilizing Thought Industries for all of the capabilities we need it for. Not everything was 100% customizable, so we had to submit several requests to their support team. Thankfully, they came through. After the system updates, we met our mission and company goals.
This platform makes virtual training easy! As a new user, I learn as I go.
Jun 28, 2024
What do you like best?
By having a Virtual Campus, you can expand your educational offerings and reach more customers who wouldn't attend in-person courses. My team managed to deliver virtual training to customers across the globe. The support is excellent; even if you haven't used it before, you'll manage to create courses easily.
What do you dislike?
Since it was my first time using this learning platform, I had to dedicate some extra time to figure out where all the functions lie. It was a bit confusing at first, especially regarding the actions I needed to take. For example, there are similar things on multiple pages... Yet, when I couldn't find something in the Knowledge Center, their support was always there to help me out. Very quick to respond.
TI is a highly customizable Learning Management System
Jun 19, 2024
What do you like best?
Loving the certification program that teaches new admins how to properly use the system. Flexible reporting and lots of integrations.
What do you dislike?
Nothing comes to mind really. I would have loved to be able to compare it with our previous LMS, but that was before my time.
Great customer support, intuitive and attractive interface
Jun 12, 2024
What do you like best?
The native authoring tools were easy to use. Even if you're new to creating online training, you can be creative. You can find plenty of guides to follow and you can use a variety of formats. Regarding the catalog, it is was clean and easy to navigate.
What do you dislike?
I did find the onboarding process a bit bumpy, but their customer support really helped us out every single time. They answered technical questions quickly, and we got set up and running fast. It would be great if the team could share more info on all the updates.
I am very happy with Thought Industries learning platform
May 29, 2024
What do you like best?
I used it in my previous job to track training initiatives on a daily basis and always loved the reporting aspect to it.
What do you dislike?
It was a luxurious platform unlike Learndash and Upside LMS, so in no way can i describe this as a cheap lms.
Lots of possibilities with this platform. Worth a try
May 25, 2024
What do you like best?
Useful. The program looks very nice visually. We managed to make a unique learning path for our company. I loved the Wistia app; my team used it to upload, store and move videos over to this new platform.
What do you dislike?
In the first few days, it seemed a bit complicated. Some things we needed weren't available in the system from the beginning.
An LMS with great functionality that keeps improving!
May 18, 2024
What do you like best?
My company utilizes the platform to deliver eClasses. We also sometimes leverage it to create digital versions of our printed products. Their support team is very responsive to our support inquiries. A truly great partner to work with! I was impressed by the platform's robust system and variety in functionality—so many capabilities and yet very easy to use. The learner experience (front-end) is truly responsive, and that was our number one reason for choosing this platform.
What do you dislike?
I'm looking forward to some extra reporting capabilities. Don't get me wrong, I love all the data available, but I'd like the dashboards to be a bit more intuitive. Also, it would be great if the dev team took a look at the role permissions to help have better content management.
I love this Learning platform! You're set from day 1!
Nov 5, 2019
What do you like best?
I was really impressed from the get-go. It's an incredible tool with excellent customer support. Thought Industries offers a multitude of ways in which learners can interact with our content. For example, I can choose quizzes, flashcards, drag-n-drop, buzzed style surveys, slideshow presentations, audio file overlay, embedded videos, click-to-reveal, and more. It certainly checks all the boxes and helps me and my team provide online learning to our clients.
What do you dislike?
Understanding all the functionality and getting to know the admin panel takes some time. However, it was well worth it to get the full gist of its robust capabilities. Thankfully the reporting functionality is improving. We're past generating custom reports.
one of the most competent systems out there, worth giving it a shot
Apr 12, 2019
What do you like best?
Thought Industries delivers every time! Their system is easy to use, deployment lead times are good and support is outstanding.
What do you dislike?
Hmm not much to write here, but If I had to pick a pain point that would most certainly be pricing..
This learning management platform is a true time-saver!
Oct 4, 2018
What do you like best?
Before switching to this platform, I spent about 2 hours a day sending out emails and follow-ups so that learners could complete their assignments. Now, I save this time for other essential things. I love using learning paths, automation + notifications. I wish I knew about it sooner!! <3 Overall, the platform is easy to use and highly intuitive. Having employees access content all in one location has made training run smooth.
What do you dislike?
I would like to see more flexibility in the learning path around the "required" and "elective" courses. Also, your dev team could take a look at the recertification issue. Some of our users need to recertify every 2 years, but we have to create a new course because otherwise, we cannot work around this problem.
Excellent learner experience; the back-end was a bit demanding
Feb 18, 2018
What do you like best?
All team members found the UX to be very intuitive - you can offer a great learner experience. I enjoyed using the Learning Journeys to guide learners through content and the tons of interactive elements offered. All the above help you create engaging learning experiences. It was great to keep seeing Thought Industries push out new updates and features. You get more value from the tool as time passes.
What do you dislike?
The system has amazing functionality, but it makes it difficult to understand how and what you can accomplish. To be honest, the tool is a bit finicky in the back-end; however, you can get things to operate the way you want with some extra effort.