eBook
How To Alleviate Your Customer Service Team's Top 5 Complaints About Training
by SAP Litmos / Published: Jun 04 2020
What it's about
Key chapters
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Complaint 1: I'm Easily Distracted And I Don't Have Time
People who switch from one task to another tend to lose time as their brain switches from one set of tasks to another.
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Complaint 2: What's In It For Me?
Not everyone on your team is going to be excited about taking training.
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Complaint 3: I Thought I Was Doing Ok
A representative might not know that they hadn’t been meeting objectives until one day, they get a tap on the shoulder (or an email) and are asked to report to the manager’s office.
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Complaint 4: I Have To Be Nice To Customers, Too?
It’s possible to offer a comprehensive training program but still neglect an important area of your customer service training.
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Complaint 5: It's Only My Second Week At This Job
Even though the newbies successfully completed onboarding training, that’s often not enough to prepare them for the real demands of customers.