How To Alleviate Your Customer Service Team's Top 5 Complaints About Training

Jun. 04, 2020

SAP Litmos

Get your eBook copy

Join other professionals like you, who have downloaded the eBook!

First Name

Last Name

Company Name

Company Country

Job Title

Work Email*

This piece of premium content is provided by Callidus Software Inc (Litmos). Callidus Software Inc (Litmos) may contact you about their products and services. If after doing so you are no longer interested in their offering, you may unsubscribe or ask them not to contact you anymore.

I consent to the information I submit being accessed or transferred to Callidus Software Inc (Litmos) who may contact me about this eBook and their products and services.*

Send me articles, content and offers from eLearning Industry and its affiliates. Receive articles, content and offers from eLearning Industry and its affiliates. Learn more

This form is subject to the applicable Privacy Policy and Terms & Conditions.

What it's about

This eBook addresses common complaints heard from customer service professionals, regarding their resistance to training. It advises on how to overcome these resistances, get your team to engage in learning, and even convince them to like it!

Key chapters

Complaint 1: I'm Easily Distracted And I Don't Have Time

People who switch from one task to another tend to lose time as their brain switches from one set of tasks to another.
Complaint 2: What's In It For Me?

Not everyone on your team is going to be excited about taking training.
Complaint 3: I Thought I Was Doing Ok

A representative might not know that they hadn’t been meeting objectives until one day, they get a tap on the shoulder (or an email) and are asked to report to the manager’s office.
Complaint 4: I Have To Be Nice To Customers, Too?

It’s possible to offer a comprehensive training program but still neglect an important area of your customer service training.
Complaint 5: It's Only My Second Week At This Job

Even though the newbies successfully completed onboarding training, that’s often not enough to prepare them for the real demands of customers.