How A Human-Centered Approach Helps Create Better Online Training Solutions

How A Human-Centered Approach Helps Create Better Online Training Solutions
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Summary: Most of the online training programs in the corporate context are designed with similar objectives—optimize the learning efficiency, transfer the knowledge, and enhance employee performance—and they often do not focus more on learner requirements. Do they really serve the purpose?

Better Your Training With A Human-Centered Approach

There are many benefits of providing online training to your employees. Online training provides an effective way to help your employees with learning resources that they can refer to when they come across complex problems or face a challenging situation. With online training and honing of new skills, your employees can experience better confidence in their jobs. Regular online training programs can keep your employees up to date with the latest products, procedures, and regulations in the industry.

However, if you provide the same training to all your teams, then the fundamental purpose of online training goes for a toss. Instead of delivering courses that may not be of much use to your employees, the human-centered approach helps you design specific online training courses that cater to the requirements and preferences of each team. For example, your busy sales and marketing teams may feel microlearning modules are suitable for them, whereas your design team members may prefer gamification elements in the courses.

What Is A Human-Centered Approach To Learning?

Most online training programs simply focus on optimizing learning efficiency, transferring the required knowledge, and enhancing employee performance. They do not give much importance to the actual requirements and preferences of the learners. Once the objectives are defined, the L&D teams create the courses, upload them to a learning platform, and ask employees to take up the courses. But in all stages of this exercise, one key element is missing, that is, the learner. You can include the learner in the L&D design process with a human-centered approach to learning.

In a human-centered approach, you design and create your online training solutions from the perspective of the end user or the learner. This means that you start by finding out what your learners want and need. Thus, the learners' needs should become the driving force behind your training solution. Also, do not forget to take the learners' feedback into account. This allows them to contribute their ideas, requirements, and changes they need, which helps you improve the courses.

Ways To Implement A Human-Centered Approach To Learning

Here are a few methods on how you can implement a human-centered approach in creating online training solutions.

1. Reap The Benefits Of Learning Experience Platforms

Learning Experience Platforms (LXPs) are specifically designed for learners. LXPs are relatively new workplace training tools or employee training tools. They can provide personalized and interactive online training by placing the learner at the center of their learning experience.

They use the latest microlearning, gamification, and social learning features to make online training fun and engaging, and at the same time make it learner-centric. They focus more on the performance improvement of each employee. You can also integrate LXPs with your existing LMS and HR systems. They offer anytime and anywhere learning to your employees.

2. Use Scenarios Involving People

You can include impactful real-life scenarios in your online training courses to explain better the concepts, ideas, and strategies to your employees. In this, each individual learner is put into an imaginary scenario in order to bring their learning into practice. This is an effective learning strategy that provides challenging situations and environments for their practice. It helps to navigate through the standard operating procedures, processes, and systems. It provides confidence to the learners to face the challenges in interactions with customers.

For example, day-to-day scenarios can assist salespeople or customer sales executives in better explaining a product or a service to a prospective client. They can offer insights to your sales teams on how to motivate the customer, how to handle questions, concerns, and doubts from the customer, and finally, how to successfully close the sale.

3. Make Use Of The Latest Technologies In Learning

The purpose of a human-centered approach to learning is to help assist each individual employee in realizing their potential and maximizing their performance. It is shaped around an individual's training and learning needs. This approach considers and honors the subtle differences and the diversified and complex nature of human capability.

In the present tech-savvy world, you can use the latest technologies like Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) while creating the courses. These technologies allow the creation of a fully immersive digital learning environment that exposes the learners to new and challenging situations and environments and learn from them.


By adopting the human-centered approach, you can provide learners with content and design formats that suit their needs best. The human-centered approach enables you to gain higher learner engagement and better performance results along with positive feedback for your online training courses.

You can create online training programs to support your employees in the application of learning on the job and learning in the flow of work. You can author your courses with minimum effort on our learning platform, KREDO. You can also select the courses of your choice from our library of courses and tell us to refine them as per the needs of your employees and the business. If you wish to know how our services, learning platform, and authoring tool can help in the human-centered approach to designing your online training programs, contact me or leave a comment below.

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