Performance Support Tools – 12 Examples On How Job Aids Can Support Your Corporate Training
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Performance Support Tools: How Job Aids Support Your Corporate Training

The 70:20:10 model for Learning and Development splits how we learn into 3 categories:

  • Experiential learning from on-the-job experiences accounts for 70% of learning.
  • Social learning through interactions with others accounts for 20%.
  • Structured learning in formal training sessions accounts for 10%.
eBook Release: 12 Examples On How PSTs Or Job Aids Can Support Your Corporate Training
eBook Release
12 Examples On How PSTs Or Job Aids Can Support Your Corporate Training
Discover the basics of what Performance Support Tools are and why you should use them.

Clearly, L&D teams need to look beyond the 10% of learning that formal training offers. Their learning strategies need to encompass informal learning, and the whole training package needs to be ready for an on-the-job application.

This is where Performance Support Tools, or PSTs, fit into the overall learning strategy.

  • PSTs (also called learning-aids or job-aids) can be used to supplement formal training and address this need.
  • In a nutshell, PSTs provide learners with just-in-time on-the-job support.

Background

The concept of Performance Support is not new. In fact, it is over 30 years old. However, it is becoming increasingly popular today with the increased focus on ROI by the L&D teams of organizations.

That is not all!

Another reason for its increasing popularity is that Performance Support is all about ‘performing’ and not only about ‘instructing’, which is a word associated with training. In short, the concept of PSTs allows one to learn and apply for the job. The PSTs are available to the learners within their workflow exactly at the time of their need. They are also designed and packaged to meet a specific mandate.

Impact

You will see the "performance changing" gains accruing once you integrate it into your learning strategy. You can improve the ROI in eLearning by effectively integrating Performance Support interventions.

This eBook, Performance Support Tools - 12 Examples On How Job Aids Can Support Your Corporate Training shows you exactly how you can achieve this mandate.

How Will This eBook Help You?

In this eBook,

  • I begin with the basics of what Performance Support Tools (PSTs or Job-aids) are, and why you should use them to support your formal training.
  • Then, I touch upon the benefits they offer to both the learners and the organizations.
  • I highlight how exactly you can use Performance Support Tools (PSTs or Job-aids) in your workplace.
  • I wrap up with 12 PST formats (with examples) that you can use.

The eBook addresses questions like:

  1. What are Performance Support Tools (PSTs)?
  2. How are PSTs different from training?
  3. Do PSTs replace formal training?
  4. Why should you use PSTs?
  5. Can PSTs impact the bottom line?
  6. How do Performance Support Tools help learners and boost workforce performance?
  7. How can organizations use Performance Support Tools to boost workforce performance?
  8. What gains will organizations accrue if they adopt Performance Support Tools?
  9. How can PSTs be used?
  10. How can Performance Support be integrated into your overall learning strategy?
  11. What are the formats that can be used to design PSTs?
  12. What else is possible to engage your employees and boost employee performance?

About The eBook

The eBook is structured into 5 sections:

Section 1: Basics

This section provides basic information on what are Performance Support Tools or PSTs and how they differ from training. It also addresses a related question if PSTs can replace training.

Section 2: Benefits

This section outlines the benefits of using the Performance Support Tools, or else PSTs, both for the learners and the organizations. It also touches upon related aspects including their impact on the bottom line, as well as on how they can help enhance employee performance.

Section 3: Application

This section showcases the ways through which Performance Support Tools can be used in a workplace. More specifically, it outlines how you can integrate them into your learning strategy.

Section 4: Examples

This section provides practical cues on how exactly you can use PSTs in the workplace. It includes 12 examples (in diverse formats), and how these can be used.

Section 5: Further Possibilities

This section outlines what else can be achieved through a sustained use of PSTs in the workplace.

The Impact

This eBook, Performance Support Tools - 12 Examples On How Job Aids Can Support Your Corporate Training, is designed to provide answers to queries on how Performance Support Tools (PSTs or Job-aids) can support your formal training, and how you can use it to see a demonstrable value (knowledge application and performance gain).

If you have any specific queries, or even if you would like to see how we can help you achieve your mandate, do contact me at apandey@eidesign.net.

eBook Release: EI Design
EI Design
EI Design is a leading Learning and Performance Support solutions provider that thrives on transforming learning—keeping it relevant, impactful, and continuous.
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