Educational Technology

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The AI Controversy In Business, HR, And L&D

The AI Controversy In Business, HR, And L&D

It’s taken Artificial Intelligence (AI) some 60 years to move from a specialized silo within ‘computer science’ to become sufficiently mainstream in the last few years to infiltrate all industries and markets. What effects will it have on HR/ L&D in particular?
5 Technologies That Disrupt Customer Service Training

5 Technologies That Disrupt Customer Service Training 

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training.