How To Quickly Identify Corporate Compliance Training Gaps
Unfortunately, corporate compliance training gaps usually don’t bridge themselves when left unattended. In fact, ignoring them can yield disastrous consequences. From on-the-job accidents to regulatory fines. The trick is to disclose them as quickly as possible so that you avoid damage control and reduce workplace risks. While some organizations conduct TNA on their own, others hire outsourcing partners to tackle the task. Regardless of your approach, these techniques can help you identify pain points without further delay. So that you can get your compliance training strategy back on track.
8 Ways To Spot Gaps In Compliance Training Programs
1. LMS Metrics
If you already have an online training program, analyze your LMS metrics to look for areas of improvement. Are there compliance courses with low completion rates? What about JIT support tools that are less popular among your remote workforce? LMS reports can help you identify underperforming assets in your compliance training library. Then you can follow up to determine why and how to boost employee engagement from here on out. For example, virtually every member of the team is accessing the COI simulation. This tells you that COI is a hot topic AND that they need more real-world application.
2. Performance Evaluations
One of the most effective ways to identify widespread compliance gaps in your organization is through employee evaluations. This may be in the form of annual reviews or online training performance metrics. Such as task simulations or branching scenarios that help you spot common behaviors or habits. For example, 75% of your remote staffers lack the necessary skills or experience judging by their branching scenario outcomes. You can also ask team leaders to evaluate employees and look for trends.
3. Business Reports
Low sales are a major red flag that something’s amiss with your compliance training strategy. Of course, regulatory fines and workers’ comp claims are another way to detect gaps. Since you can trace them back to the source. As an example, there’s been a steady rise in insurance claims due the workplace injuries. What is the nature of the accidents, who’s involved, and how can you bridge related gaps?
4. Customer Satisfaction Scores
Company policies are another key ingredient in your compliance training programs. Employees need to know the rules that apply to their job roles in order to maintain a consistent brand image. For example, deliver the same level of service and apply the same policies for every customer. Low customer satisfaction scores are another way to diagnose pain points. Simply put, your employees are unaware of the protocols or don’t know how to apply them in a real-world setting. Which has a negative effect on customer service and sales.
5. Employee Assessments
Assess employees to find out how much they know about compliance and disclose hidden gaps. This is the most direct way to identify issues that could lead to violations across the board. As an example, most of your warehouse team scores low on the safety training exam. Which areas do they struggle with the most and which training solutions can you use to fill existing gaps? Try to use qualitative assessments when possible for more valuable data. Such as simulations, branching scenarios, and serious games that test their practical application.
6. Surveys And Polls
Get direct feedback from your remote teams to discover online training weaknesses. Invite them to complete surveys or polls and then look for patterns. For instance, 80% of participants mentioned that the dress code is unclear. Or that they still don’t understand how to report incidents of harassment or cyberbullying. These are clear signs that something is missing from your online training program. Best of all, you can follow up to find out why they’re confused about the topic and how to address their needs.
7. Live Events
Live events take employee feedback to the next level. The host asks questions that pertain to your compliance training programs. Essentially, they guide the discussion to get input from staffers. Then employees have the opportunity to voice their opinions or even ask questions of their own. For example, why are all compliance activities passive? Which automatically tells you there’s a problem with delivery methods and that they need more engaging resources. Another reason to host live events is to conduct more intimate focus groups. Invite a handful of employees from every department and provide them with a questionnaire. Then discuss the answers in real time.
8. Hire A TNA Specialist
Finally, hiring an eLearning content provider that specializes in needs analysis AND compliance training development is often the best course of action. As they can help you evaluate all the data, spot hidden gaps, then come up with a personalized plan of action. They’re in it from square one. So, they can assist you in creating goals and objectives that target training flaws. Yet another perk is their insider experience. They’ve worked with numerous clients in the past. Therefore, they know which data sources are available and how to spot weak points in your strategy.
Conclusion
Corporate compliance training gaps may be difficult to measure without a holistic overview. For example, business reports reveal low sales or customer satisfaction, but what’s the cause? You need to analyze LMS metrics to look for the training gaps that lead to ineffective performance. As well as assessments to help you determine which employees need immediate support. Then you can use our free online directory to find the best compliance training solutions for your remote workforce based on Big Data.
Download the eBook Keeping Up With Compliance: How To Identify Gaps And Fuel Mistake-Driven Learning to leverage mistake-driven learning for compliance and spot hidden gaps in your strategy.
