Artificial Intelligence And The Rise Of Personalized Organizational Learning

AI And Personalized Organizational Learning
Summary: The rise of Artificial Intelligence (AI) in organizational L&D has seen a steady rise given its range of benefits and ability to provide a truly personalized experience.

Rise Of AI Solutions In Employee Training

Artificial Intelligence (AI) has become a significant part of our lives today, influencing everything right from our personal lives to our work lives. Whether it is the various recommendations we receive while viewing content or shopping online or tracking the estimated time of our Uber rides, all of it is courtesy of AI running in the background, interpreting data and identifying patterns faster than humanly possible.

In organizational training too, AI has made a big entry manifesting through numerous applications and ushering in an exciting phase. According to Garter, by 2021 80% of emerging technologies will have AI foundations. A McKinsey report also predicts that AI could create between $3.5 and $5.8 trillion in annual value in the global economy each year.

AI is certainly huge today and one of its biggest paybacks has been the element of personalization that it has lent to training. Just as personalized recommendations are important for people while watching Netflix or indulging in retail therapy online, they are also seminal in training.

Personalization In Organizational Training

Personalization in organizational training is even more important today because companies are largely taking advantage of the boundless learning modules that are already available in the cloud ecosystem, which means it is more likely that they end up offering the same kind of training to all their employees. However, in today’s competitive corporate landscape, such a one-size-fits-all training approach may not always work.

Besides, with employees having access to high-speed internet all the time, they are able to garner more information on their own about what they need to help them excel at work. In this situation, they are more eager to play a proactive role in curating their own learning agenda. Today’s workforce comprises millennials and Gen Zs, who prefer to self-manage their learning experiences, according to the LinkedIn 2020 Workplace Learning report.

In this situation, personalization of training is currently a very important way to offer a customized and highly relevant employee learning experience. By crafting a personalized learning path for each employee, L&D teams are in a better position to upskill and reskill the latter far more effectively as compared to generalized training.

AI And Personalized Organizational Training

This is where AI has worked brilliantly in boosting the rise of personalized organizational training where learners are much more in control of their own learning and where they have a way to manage their progress throughout L&D activities. L&D teams also are largely dependent on AI-enabled personalized learning approaches to cater to a modern workforce that demands professional development.

With the help of AI, learners can decide the direction of their learning instead of having to follow pre-determined pathways. AI integrates employee training into the workflow and starts tracking all of their workplace behavior to create personalized training content for each one of them. It gathers data to determine learners’ knowledge of specific skills and their requirements and then develops a constantly evolving learning pathway for them. In short, AI does not just augment the learning platform but makes it responsive to the learners’ needs by adapting intelligently to their request. This way, AI allows employees to learn whenever they wish, in the most organic way. In the process, learning is not limited to instruction anymore but is more about the flow.

In other words, AI brings in more automation, personalization, and measurability in L&D programs to enhance organizational learning. This is the reason why there is a rising demand for AI-based Learning Management Systems that can assimilate knowledge from everywhere and contextualize it for an individual. It is not surprising that even an Oracle study has pointed out that 27% of HR leaders believe that Artificial Intelligence in corporate training will positively impact Learning and Development.

How AI Boosts Personalized Organizational Training

Imparts Relevant Learning

AI-based learning allows employees to access information that is the most relevant to them at the time of their need, rather than when the trainer wants them to be trained. This is an important aspect because it is believed that training works in the best manner when it is given to a person at the time they require it and in the format in which they want it.

Facilitates Proactive Professional Development

AI-based learning can assist employees along their career path in a very positive way. It is almost as if someone is tracking their progress on a daily, weekly, or monthly basis and is able to offer them corrective measures to help advance along their career paths in a much better manner.

Encourages Employees To Participate In Training Sessions

One of the biggest issues L&D teams face is getting employees to take trainings and assessments. The completion rates are extremely low in most cases. Using AI-based tools, L&D teams are able to provide relevant content to employees and encourage them to take the training at that point. Also, instead of waiting for employees to assemble at a particular location to participate in a training session, AI enables L&D teams to deliver training whenever and wherever employees need it most.

AI promises to be a potent tool that empowers L&D teams to create intelligent and highly well-positioned training content for employees that is adaptive and responsive to the latter’s personal journey.

Truly a win-win for the workforce as well as the organization.