Absorb LMS Reviews 2020

Read Absorb LMS reviews and discover how other eLearning Industry community members have experienced the software.

Performance Overview
Overall Rating 70%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend

Jan 28, 2020

Easy, simple to use and backed up with a great customer support team!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Moving to a new platform always comes with issues. With the help of Absorb's qualified team of Project Managers, Account Managers this whole transition phase was smooth.
What do you dislike? The cost is quite high but definitely worth its money. I am really struggling to think of anything else.
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Industry : Broadcast Media | Company size : 1,001-5,000 | Level : VP | Focus : Business Development | Experience using the software : 6-12 months as User

Dec 13, 2019

Absorb is easy to navigate; reporting feature has limitations.

Overall Rating 65%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Ease of navigation and user interface. Absorb is easy to navigate when entering data or looking for data.
What do you dislike? Reporting! Absorb is unable to do reporting at the level we need it, which results in reports that need a lot of manual work to meet our needs. Also, tech support is often unable to solve a problem, or their solution is that we try upgrading to their business analytics service for an additional fee, with no guarantee that will solve our needs either.
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Industry : Government Administration | Company size : 10,000+ | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Dec 13, 2019

Not a good choice if you want simplicity & flexibility

Overall Rating 25%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Having implemented the system 2 years ago and been the primary administrator for that entire time, there isn't much I like about this system. It's just not well suited to our needs as a company training internal and external users (employees and customers) in a period of growth.
What do you dislike? The reporting is convoluted and inconsistent. There is no revenue metric reporting, so if you're selling content, you will need to pull information from three different reports and combine them in an Excel worksheet. Report dashboards have different column options, so it's difficult to see information in one place. Support is inconsistent as well; we often heard "We can't do that" as a response to technical issues. No versioning, so when you update a course, you have to re-enroll all users.
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Industry : Computer Software | Company size : 51-200 | Level : Consultant | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Dec 6, 2017

The LMS with a great UX and has a great admin side.

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the admin side is organised (very eay to learn & use daily) + the service is really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Industry : Retail | Company size : 1,001-5,000 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team