Litmos Reviews 2024: Pros & Cons, Ratings & more

Is Litmos the right solution for you? Read verified Litmos reviews from people in industries like yours to make a confident choice.

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Christopher Pappas
eLearning Industry Founder
Christopher Pappas is the Founder of eLearning Industry Inc, which is the leading publishing platform that delivers inspiring, industry-specific content to eLearning professionals. Christopher holds an MBA and an MEd (Learning Design) from BGSU.
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Christopher's Review on Litmos

SAP Overview

SAP has been a trusted authority in the world of information technology for almost 50 years. This well-known German software company, established in 1972, offers a wide range of solutions for your business’s needs. With products that help you track interactions within your workforce or even customer-related operations, SAP has helped transform the way companies do business.

The vision of its founders (Dietmar Hopp, Hasso Plattner, Hans-Werner Hector, Klaus Tschira, and Claus Wellenreuther) combined with their pioneering spirit, led to altering the IT industry. This transformation is ongoing. After all, any business, no matter the industry or size, has to go digital.

What Is SAP Litmos Training LMS?

Nowadays, customer expectations require companies to keep innovating and evolving. As these expectations increase, in the same way, a company’s technological capabilities should expand.

SAP Litmos Training is a user-centered, cloud-based LMS solution. This LMS can help your L&D team deal with employee skills training, customer training (based on your products), compliance training or even extended enterprise training.

SAP Litmos Training is a versatile LMS that allows you to develop your talents' skills by offering a variety of courses. You can use this LMS solution to improve your employees’ job performance or help simplify your compliance training process. You can easily accomplish this with courses found in SAP Litmos’s extensive content library.

What's more, you can benefit from SAP Litmos Training by creating custom-made customer training. This will help your clients have a better understanding of how to use your products and services.

Whatever your business offers, it can be explained with informative courses or video-based training to innovatively update your customers on new products, features, and business cases.

SAP Litmos Training is a tool that can be used to solve the pain points of any industry's needs. Challenges like security, ease of use, and scalability can be addressed whether or not you are a small-to-medium sized company or a large enterprise.

With SAP Litmos Training, you can easily bring your partners up to date even if they live miles away from your headquarters. By utilizing this LMS you can expand your business's training efforts by assigning courses or setting up self-registration for your partners’ through this cloud-based LMS solution.

As mentioned above, SAP Litmos focuses on its users. Keeping that in mind, they've created an intuitive interface that offers multi-language and localization support. SAP Litmos Training has won several recognitions in the industry over the years. Some of them include use cases like employee training, customer training, sales training, mobile learning, education technology, and more.

Courses and Types Of Learning Scenarios

Helping organizations in their pursuit of success is not an easy task. SAP Litmos Training can assist your company in becoming an intelligent enterprise by embracing learning technology.

There are several use cases where this cloud-based LMS can give you solutions. For starters, you can utilize SAP Litmos Training LMS to create your operations training. Monitoring and evaluating training programs can be easily done through this platform.

Your L&D managers will be able to coordinate schedules and classes (even in multiple locations). Designing and preparing educational material, or even technical implementation of ILT events is another way you can take advantage of SAP Litmos Training.

Creating evaluation reports based on KPIs will help determine the impact of your training efforts. Your Instructional Designers can partner up with other stakeholders and develop effective training programs, for both your employees and your customers.

SAP Litmos Training LMS is going to help you maintain an updated curriculum database, but also keep your training records in order. Take advantage of  the platform’s reporting functionality to conduct regular evaluations of your training programs. This will help you identify which areas need improvement and act upon it effectively.

When it comes to training gig workers, SAP Litmos Training is one of the most flexible LMS solutions. Technology has a great effect on the modern workforce, transforming traditional full-time jobs to independent contractor work. This LMS can also work as a supplier training solution.

If your company offers those flexible work arrangements, you'll need an LMS that offers training anytime-anywhere. SAP Litmos Training can help you offer training across the globe by automating the distribution of courses on-the-go.

Sales training management is another LMS application that can improve the effectiveness of your company's salesforce. If your business provides sales training to your employees, you'll enjoy SAP Litmos Training Content for out-of-the-box sales training courses.

You can use SAP Litmos Training to create effective sales training courses that will boost your revenue. Design a course once and use it multiple times. You can update the content when it is no longer relevant or to make things easier, explore SAP Litmos Training Content for more options.

In addition, implementing SAP Litmos Training can also support your customer training. This use case will help close the gap between your customers' expectations and what your product or service actually delivers.

Learning how to use new products is an emotional process, which you can use to your company’s advantage. By understanding and taking control of how customers are using your products, you can create an excellent experience for them.

If you manage to create effective customer training this will certainly lead to a positive outcome like retention, engagement, positive reviews, high CSAT, new opportunities, low load on customer support, etc.

Targeted Businesses

Most organizations buy an LMS because they want to invest in its positive outcomes. What you should look for is a good LMS investment. A Learning Management System that can help deliver a more engaged and motivated workforce. SAP Litmos Training can do more than just that.

SAP Litmos Training can assist you in educating and engaging your employees as well as your customer base, and extended enterprise network. SAP Litmos Training is a robust and reliable cloud-based LMS solution that will solve your client’s pain points.

You can take advantage of SAP Litmos Training’s scalable technology to learn and adapt by creating an ever-evolving training experience in all fields of your organization. Any industry (technology, nonprofit, retail, hospitality, healthcare, etc.) can gain from implementing this solution.

Setup and System Configuration

SAP Litmos Training is known for being extremely easy to set up. If you are looking for a cost-efficient system, this is an excellent choice. Its customization helps a lot with any extra features you might need.

Our L&D team found SAP Litmos Training to be user-friendly. The User Interface looks good and is not at all complicated. We’ve tried it both from the customer’s and user’s end. Overall, we had a good experience while using the trial version.

A new user can utilize this system easily. Whether it be a customer or an employee, the UI will help users navigate with ease. Even when it comes to onboarding your new hires, SAP Litmos Training will cover all your needs, increasing user engagement and keeping track of progress flow without confusion.

The automation of communications and tracking makes your L&D team’s life easier, as it also simplifies the User Experience for learners and admins respectively. SAP Litmos Training is an LMS you can rely on as it offers security to the highest standards. All this is topped by 24/7 support and services.

Learning paths and courses are also easy to set up and keep track of. To sum it up, SAP Litmos Training deploys in minutes, not months. Its scalability to millions of users makes it ideal for large organizations and extended enterprises.

License Model/Pricing

If you are interested in SAP Litmos Training you can choose between one of the two subscription plans it offers. The first option is SAP Litmos Pro and the second SAP Litmos Pro+Courses. Both of them are billed annually.

Starting at $6 per user (for 150 to 500 active learners), per month, the SAP Litmos Pro subscription needs at least 150 active learners. Larger organizations get a better deal on this (for 501 to 1,000 active learners) since the cost is $4 per user, per month. In case your company needs more active learners the vendor offers customized quotes to prospects, you just have to contact SAP Litmos directly.

This subscription includes some nice features like a course builder with SCORM and AICC compliance and the creation of learning paths. A learner dashboard and reporting tools are also available.

In addition, you get unlimited storage, a mobile app, custom branding, and multiple-language support capability. Of course, SAP Litmos Training’s plan includes an Instructor-Led training module. Email and phone support are available to enterprise customers 24/7.

The plan SAP Litmos Pro+Courses is a combination of the Pro plan and SAP Litmos Training Content The variety of courses offered is vast and it can accommodate from 50 up to 1 million active learners. You can explore various topics in this content library, regarding professional skills development, customer service training, sales performance, and Project Management.

In this plan, prices start from $15 per user, per month (50 to 150 active learners).

As the company size increases, the lower the price gets. Resulting in $9 per user, per month (151 to 500 active learners), $6 per user, per month (501 to 1,000 active learners). Large organizations that need to train from 1,001 to 1 million active learners can get a custom quote again by contacting the vendor.

A 14-day free trial is available for each plan. If the above features are not enough for your L&D, SAP Litmos offers add-on services. For example, you can add an automation bundle. There are also sandboxes offering clients the chance to try various features or multiple accounts. There is also the ability to track or even create training within the Salesforce CRM and migration services. Any company interested in these extra services can get a quote by directly contacting SAP Litmos.

Integrations

Offering integrations with other management software and content providers is an effective method to increase learning engagement. One of the best features you can find in SAP Litmos Training  are its integrations with Salesforce, leading HRIS solutions, WordPress, Articulate and Captivate, and others.

SAP Litmos Training makes creating and uploading course content simple and fun. You have plenty of options to choose from to create courses within the system or upload your own SCORM content.

SAP Litmos Training has a great array of features when it comes to building courses. You can use different module types. These can include assessment, videos, text, and integrations with GoToTraining and other delivery tools.

The integration of pre-recorded videos with SAP Litmos Training LMS is a nice touch. You can benefit from this for each module. You’ll find out that with video-based learning you are able to create a better learning experience, which you can obviously track. Getting away from the traditional routes was an interesting turn.

The fact that you get regular feature updates is reassuring. It is also good that you get notifications about those actions. SAP Litmos also offers new release webinars and videos on YouTube to help you out.

SAP Litmos Training Content  is a valuable solution for finding any training material you’re looking for. If you intend to sell courses that you might have built-in SAP Litmos, you get several solutions to fit your eCommerce needs. You could either use the Shopify App built by SAP Litmos or create your own eCommerce solution with the SAP Litmos API.

Feature Highlights

The SAP Litmos Training Learning Management System is ideal for your training and development department mainly because it manages to unify virtual training, social and mobile learning, in a secure and intuitive platform.

If you opt for SAP Litmos Training you get an innovative LMS platform that will help you accomplish your organization’s training goals, both internally and externally. As a fast-growing enterprise learning solution,  it’s able to deliver learning management in combination with prepackaged courses.

SAP Litmos is a true leader in the industry when it comes to innovation. Always evolving and offering updates, the platform’s top features for me would include, first of all, that it provides built-in reporting tools and dashboards. Secondly, it offers an API and more than 50 connectors, making it easy to integrate with other applications.

Last, but certainly not least, SAP Litmos Training Content has made a great impression on our L&D team. It is highly admirable that you can find out-of-the-box eLearning courses for all your business training needs. Not only is the content library full of engaging courses, but it also manages to stay relevant due to regular updates. What’s more, you can deliver this online content library to your users easily and effectively.

Pros/Cons Of SAP Litmos Training

SAP Litmos Training is a great cloud-based Learning Management Software. Its flexibility and UI simplicity will make things easy for your L&D team. What I liked most was having the ability to generate training reports quickly. Tracking your learners' progress is truly top-notch.

What I like about SAP Litmos is that they continue to add new features and products. For instance, they recently added services and programs which are great for video training. When designing a training course you can create hyperlinks to other sites as well. This is useful for companies that face different regulations for outside training.

You can use short videos to support your organization's training programs. The addition of instructor-led functionality is also exceptional. I also enjoyed the available courses in the SAP Litmos Training Content product. There is so much off-the-self training material that can support any company’s needs. The ability to upload documents and certifications adds great value.

Obviously, the pros make SAP Litmos Training an ideal learning management solution. My only concern is that some features are not included in the subscription plan, which means that you need to add them as extra. Though, if your L&D team knows what kind of features they need, they can decide later to extend the system’s functionality.

User Satisfaction

Our Learning and Development team enjoyed how easy it was to set up SAP Litmos Training LMS. The implementation, as well as the User Experience of this software, bring satisfaction, both from an administrator and a learner perspective. It helps a lot that it is structured with a role-based login. I loved the fact that its User Interface was responsive.

SAP Litmos Training LMS is a very user-friendly system that also comes with a lot of great features. It offers solutions if you need to automate complex processes and makes publishing content fun and easy. Custom reporting and API support make SAP Litmos Training even more powerful.

Such an LMS is a great solution if you want to avoid the high cost of travel for in-person training. In case you had an inability to onboard new employees quickly, SAP Litmos Training is what you need to get your training started in no time.

SAP Litmos Training is going to put an end to any challenges you might have with an existing (or previously used) learning platform that was hard to roll out and hard to use. As mentioned plenty of times in this LMS review, SAP Litmos Training’s ease of use and fast implementation will bring you a good ROI in less time than expected.

Plus, you no longer have to worry about the lack of content needed to quickly go-live.

Its out-of-the-box library of courses and fully mobile functionality will be of great value to your business.

SAP Litmos Training has a true focus on learning, and it is compatible with multiple, well-known third-party systems. I am looking forward to a multiple domain addition and  maybe some more customization options for reporting.

Customer Support

SAP Litmos offers customer support 24/7. I have to say that SAP Litmos' customer service is friendly and competent. During the trial period, we needed assistance on how to use the integration between SAP Litmos Training and Salesforce. They helped us through the whole process with no issues.

Their support team deals with matters professionally and keeps good communication standards. Even if something urgent comes up, they’ll make a suggestion and a work-around solution. Whatever the case, they’ll try to resolve the issue quickly.

Benefitting from SAP Litmos LMS

SAP Litmos Training is not just a Learning Management System. What most prospects haven’t realized is the fact that it can be combined with SAP Litmos Training Content for a powerful source of eLearning material. One of the most valuable offerings from SAP Litmos is its content library.

This off-the-shelf content library is going to solve your learner engagement issues. You can choose from thousands of video-based training courses to make your employee training or customer training programs more attention-grabbing.

This content library offers a pool of blended learning resources for any training needs. Plus, SAP Litmos Training Content is updated regularly with new courses that are added, free of charge.

SAP Litmos Training has its focus on the end-user. It is built to help companies achieve eLearning success. It manages to be highly secure while providing fast and effective eLearning solutions.

You can use SAP Litmos Training to design and create your training courses, but also optimize your Learning and Development process. The evaluation and reporting tools that SAP Litmos Training offers will help you improve employee performance and get a good ROI from your training efforts.

Performance Overview
Overall Rating 78%
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  • Customer Experience
  • Likelihood to Recommend

Feb 16, 2023

One of the worst companies I have ever dealt with.

Overall Rating 28%
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  • Likelihood to Recommend
What do you like best? Nothing. The software was difficult to use, prone to errors, and it was impossible to obtain support when the frequently encountered problems occurred. The sales support was nonexistent. Terrible software. Terrible support. Terrible sales. Other than that...
What do you dislike? Cumbersome. No support services. Complicated opaque billing. Attempted to extort payment after termination of services.
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Steven S.

Industry : Hospital & Health Care | Company size : 1-10 | Level : Owner | Focus : Education | Experience using the software : More than 1 year as Administrator

Dec 19, 2022

Great looking package on the outside, but the functionality and usability is lacking

Overall Rating 36%
  • Usefulness
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What do you like best? Litmos is pretty easy to get up and running. Graphically is a nice-looking application, and the initial response from learners is generally good. The feature set is very good, and it is simple to configure. As with most things in life, beauty is in the details.
What do you dislike? Litmos is an application that is not fully developed. Some areas and features are elegant, while others are an underdeveloped afterthought. The app does not work with Okta. The transcript does not record consistently; a manager CANNOT assigns employees training, and it runs on AICC vs. xAPI. There are a limited number of connectors to third-party content, like some of the most prominent players. Permissions are very limited or wide open; several more levels must be higher than the current 5.
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Reviewer verified by LinkedIn

Industry : Nanotechnology | Company size : 5,001-10,000 | Level : Director | Focus : Human Resources | Experience using the software : 6-12 months as User, Administrator, Member of the procurement team

Sep 28, 2022

We regret choosing Litmos. Major functionality changes halfway through implementation.

Overall Rating 38%
  • Usefulness
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  • Likelihood to Recommend
What do you like best? Litmos has a modern look and feel, lots of module options for training, multiple options for assigning training for groups of users, numerous available APIs.
What do you dislike? SAP completely changed how a user sees and finds their training a few months before our Go Live date. It’s now borderline impossible for our users to find their coming due training. The support response time for major issues is abysmal. It’s apparent that SAP & Litmos truly do not care about customers after implementation. Pick another LMS option, we 100% regret choosing Litmos.
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Reviewer verified by LinkedIn

Industry : Oil & Energy | Company size : 10,000+ | Level : Manager | Focus : Product Management | Experience using the software : 6-12 months as Member of the deployment/customization team

Aug 31, 2022

Tool focused to educate corporate users, managers and admins

Overall Rating 74%
  • Usefulness
  • Usability
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  • Likelihood to Recommend
What do you like best? The most important part is that the user interface and management interface are easy to navigate and understanding this is important. The platform is very flexible and can be tailored for a variety of needs. You can buy their content or create your own and add it to the platform. I don't see us leaving SAP Litmos any time soon.
What do you dislike? Words:49 english SAP Litmos Ideas is good, meets feature requirements, functional, I recommend adding video speed, adding cancel action to delete users, learning path in learning path, questions in exams with more options like other vendors and numbering quiz (which. is very easy).
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Reviewer verified by LinkedIn

Industry : Computer Networking | Company size : 1,001-5,000 | Level : Senior | Focus : Engineering | Experience using the software : Less than 6 months as User

Jul 13, 2022

As a delivery method of training it's fine but it lacks the intuitive bells and whistles

Overall Rating 61%
  • Usefulness
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What do you like best? The choices of what types of modules to create is very user friendly. The achievements tab provided an ease of use to see past training and download certificates.
What do you dislike? Ugh! I had to learn html code to install a banner. Also, every time there was an update it would change the administrator settings. The reports section is seriously not user friendly. I had to manually send emails to remind managers of employees who needed to take courses. While there was a course discussion link, it was inconvenient placed. A separate discussion module to promote social learning is preferable.
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Reviewer verified by LinkedIn

Industry : Insurance | Company size : 201-500 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as User, Administrator

Jul 12, 2022

Love the adaptive learning suite and effortless learner and admin experience

Overall Rating 100%
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What do you like best? What a great experience, from procurement to implementation. Helpful customer service, uncomplicated implementation, effortless user experience.
What do you dislike? I can't think of anything I didn't like about the Litmos platform. It had everything we needed at a super competitive price point for a NFP
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Reviewer verified by LinkedIn

Industry : Arts and Crafts | Company size : 201-500 | Level : Partner | Focus : Human Resources | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 7, 2021

A bunch of undercooked ideas poorly combined into a big mess

Overall Rating 24%
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What do you like best? There is little to like, it does provide the basic functions of an LMS but everywhere else it's lacking
What do you dislike? Pretty much any function in the system is incomplete. The UI editing is a joke with widgets with unnecessary scroll bars and no meaningful way to create different experiences for different audiences easily. User organization is poorly done with teams being "deleted" and still staying. The system as a whole is simple incomplete but tries to do way too much.
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Reviewer verified by LinkedIn

Industry : Warehousing | Company size : 201-500 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator

Aug 27, 2021

Product could be great but the technical support is aweful

Overall Rating 43%
  • Usefulness
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  • Likelihood to Recommend
What do you like best? The dashboard is easy to navigate for users most times. I was really happy with the look and feel of the dashboard for users, being able to customise images and the display of the dashboard is friendly on the eye.
What do you dislike? The technical problem solving is dreadful. I have waited months for potential solutions just to have to wait for a "release" then after the "release" the issue is not solved, a work around has been created that is sub par. One instance a learner could not log in as the system kept saying "reset password" which they couldn't do and the technical advice was "keep trying". It has come to the point where the poor technical solutions will likely result in my organisation looking elsewhere.
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Reviewer verified by LinkedIn

Industry : Nonprofit Organization Management | Company size : 201-500 | Level : Partner | Focus : Education | Experience using the software : More than 1 year as Administrator

Jul 27, 2021

Disappointed following SAP acquisition. Product and service is horrible

Overall Rating 44%
  • Usefulness
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  • Likelihood to Recommend
What do you like best? Ease of use. I was hired from other companies where we had Sumtotal and Cornerstone. We were a small company with no LMS, Litmos was easy to setup and use.
What do you dislike? Support is a joke. Since the SAP acquisition of Litmos, service has been horrible. It's very clear they don't care. It takes DAYS for someone to get back to you. If they do, you get a link to a support article. We tried Litmos Heroes (their content library) -waste of money for $6K and they won't let you cancel. When you try to make any changes it's like dealing with used car salesmen. A lot of great LMS options out there now that embarrass Litmos. We'll cancel soon.
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Reviewer verified by LinkedIn

Industry : Health, Wellness and Fitness | Company size : 201-500 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Litmos logo

Litmos — Aug 16, 2021

We’re so happy to hear that you’re enjoying the ease of use! We’re surprised to hear that you’re having issues with service and we want to make it right! We’d like to provide additional support, please reach out to [email protected] with your account information and we’ll have someone follow up. We look forward to hearing from you!

Jun 25, 2021

A simple but very effective Learning Management System

Overall Rating 100%
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What do you like best? SAP Litmos is a simple to use platform with lots of uncomplicated features. I would like to point out the ease of creating courses as well as extracting custom reports.
What do you dislike? We have addressed a couple of features to make our lives easier, but they have not yet been implemented. No big deal here.
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Reviewer verified by LinkedIn

Industry : Investment Management | Company size : 1,001-5,000 | Level : Director | Focus : Consulting | Experience using the software : More than 1 year as User

Litmos logo

Litmos — Aug 16, 2021

Thank you for your review, we're so glad that you're happy! Please let us know if we can help you further at [email protected].

Feb 4, 2021

Lots of flexibility in creating student deliverables. Horrible reporting for anything complex.

Overall Rating 64%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Ability to implement state of the art e-learning modules in many different forms.
What do you dislike? True custom reporting is non-existent. For any organization handling over 1,000 students with accounts payable not being directed towards the individual student, but billed to other organizations responsible for those students, the reports that come out of Litmos will have your financial department disliking you. There is no way to easily associate Litmos Student Teams to organizations to billable learning paths.
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James P.

Industry : Elearning | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : 6-12 months as Administrator

Litmos logo

Litmos — Aug 16, 2021

We’re glad you’re enjoying the ability to implement e-learning modules in many different forms! We apologize for the issues with reporting and would love to speak to you further. Please contact [email protected] and reference your eLearning Review.

Jun 19, 2020

A world class Learning Management System for all your training purposes

Overall Rating 100%
  • Usefulness
  • Usability
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  • Likelihood to Recommend
What do you like best? Moving from one platform to another can be quite a frustrating exercises, especially when it comes to an LMS. Litmos provide a world-class platform and excellent customer support.
What do you dislike? There were a couple of times we had issues with the reporting functionality as we wanted to produce custom individual reports for our learners, which we could not do by ourselves.
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Reviewer verified by LinkedIn

Industry : Professional Training & Coaching | Company size : 5,001-10,000 | Level : Manager | Focus : Business Development | Experience using the software : More than 1 year as User

May 23, 2020

Litmos is one great Learning Management System for compliance training

Overall Rating 100%
  • Usefulness
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What do you like best? We can get our compliance training content to our users very quickly. We have also tripled our course completion rate right after we switched to Litmos.
What do you dislike? Reporting on learning paths is really difficult to manage. I also wish there was more consistency in the admin interface.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 5,001-10,000 | Level : Director | Focus : Media and Communication | Experience using the software : More than 1 year as User

May 11, 2020

A good learning system with excellent support team

Overall Rating 97%
  • Usefulness
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What do you like best? Their customer support team is great. The user interface is good, course creation is quite easy as well as intuitive.
What do you dislike? Sometimes the app can be quite buggy meaning that you need to close it and restart it. Generally speaking the app itself needs some extra work to be done.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 1,001-5,000 | Level : Senior | Focus : Information Technology | Experience using the software : More than 1 year as User

May 1, 2020

We launched our online academy within weeks thanks to Litmos

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Litmos is one of the easiest Learning platforms to implement. We started with a couple of courses and within a year we have moved to 120+ modules.
What do you dislike? The support team is very responsive, but there are bugs in the platform. Reports could also be improved
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Reviewer verified by LinkedIn

Industry : Computer & Network Security | Company size : 201-500 | Level : Director | Focus : Program and Project Management | Experience using the software : More than 1 year as User

Nov 7, 2019

Super awesome learning system with easy course creation

Overall Rating 100%
  • Usefulness
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What do you like best? It's extremely easy to create a new course within the system without having to be an instructional designer.
What do you dislike? Reporting is quite limited and buggy. I can't really think of anything else that I liked the least.
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Reviewer verified by LinkedIn

Industry : Information Services | Company size : 5,001-10,000 | Level : Manager | Focus : Quality Assurance | Experience using the software : More than 1 year as User

Oct 17, 2019

Litmos promises a lot, but delivers little. Their customer service is greatly lacking.

Overall Rating 37%
  • Usefulness
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What do you like best? The interface looks good, and it was easy to use, thankfully, because you do have to figure a lot out on your own, as customer service is not their top priority.
What do you dislike? We purchased an extended package based on the promises of our account person, but the system ended up not being able to do what we were told it could. No apologies. Communication was very poor, with weeks between answering our concerns. When we canceled our account, we received no money back. (Their terms and conditions are ambiguous.) We were given a "credit on our account" which is useless since we've moved to a better LMS. Everyone spoke "on-script" leaving you feel unheard.
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Reviewer verified by LinkedIn

Industry : Plastics | Company size : 51-200 | Level : Entry | Focus : Support | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 17, 2019

SAP Litmos is a great LMS for Integrated Learning.

Overall Rating 100%
  • Usefulness
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What do you like best? We've been using Litmos for a little over a year, coming from another LMS system that did not meet our needs. Litmos is extremely easy to learn, we were building courses quickly once we got in.
What do you dislike? I am really struggling to find something, but there it goes. If you need to move people between teams, there is no way to do so.
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Reviewer verified by LinkedIn

Industry : Capital Markets | Company size : 501-1,000 | Level : Director | Focus : Purchasing | Experience using the software : More than 1 year as User

May 5, 2019

Litmos is a great Learning platform, Litmos Heroes rocks too

Overall Rating 100%
  • Usefulness
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What do you like best? We have been using Litmos for almost 5 years now and completely happy with our selection that is used to external training.
What do you dislike? Not much to mention here, if pushed I would only point out that it is quite pricey for smaller organizations.
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Reviewer verified by LinkedIn

Industry : Staffing and Recruiting | Company size : 5,001-10,000 | Level : Senior | Focus : Consulting | Experience using the software : More than 1 year as User, Member of the deployment/customization team

Apr 17, 2019

Litmos has been a reliable partners for many years

Overall Rating 100%
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  • Customer Experience
  • Likelihood to Recommend
What do you like best? We have been using their system for more than 5 years now and dare I say we have never encountered a single issue.
What do you dislike? Well that was before my time but heard from my colleagues that the initial implementation phase did not run as smoothly.
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Reviewer verified by LinkedIn

Industry : Public Relations and Communications | Company size : 1,001-5,000 | Level : VP | Focus : Program and Project Management | Experience using the software : More than 1 year as User, Member of the procurement team

Sep 26, 2018

Great UI and UX. Easy to use, customisable and simple and useful functionality.

Overall Rating 89%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The integration with the other software I used, the UI is very intuitive and it makes it very easy to use if you don't have complex rules to apply to your digital learning. Integration with Salesforce which for most companies is a big plus.
What do you dislike? Sometimes I find it a bit too simple in functionality and customisation, but overall it did serve the goal of my project.
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Reviewer verified by LinkedIn

Industry : Elearning | Company size : 201-500 | Level : Senior | Focus : Creative | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Apr 12, 2018

It grows just like we grow as a team - Litmos Review

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Ease of uploading documents, clean dashboard, mass management and personalized feedback options. Bonus points for leaderboards.
What do you dislike? Integration with Salesforce was met with issues, but their support team managed to help us get the best out of it.
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Reviewer verified by LinkedIn

Industry : Events Services | Company size : 10,000+ | Level : Senior | Focus : Purchasing | Experience using the software : More than 1 year as User

Feb 19, 2018

Litmos is the most user-friendly LMS I have implemented, both from an Admin and User perspective

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
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Luc R. — Chef, Solutions d'apprentissage intégré / Manager, Integrated Learning Solutions at Reitmans Canada Ltée/Ltd

Industry : Retail | Company size : 5,001-10,000 | Level : Manager | Focus : Human Resources | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team

Jan 12, 2018

Well designed, easy to use, good support

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Very intuitive, we use it with our clients who are very computer unsophisticated, they have very few problems. Most problems can be solved in a single support call
What do you dislike? -
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Reviewer verified by LinkedIn

Industry : Hospital & Health Care | Company size : 11-50 | Level : CXO | Focus : Consulting | Experience using the software : More than 1 year as Administrator

Jan 12, 2018

9/10...Excellent. Learner path is under appreciated and under marketed

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The Learner Path actually captures the IP of company/departmental processes. In the highly competitive nature of Sales, to not appreciate or build to that agenda would be a shame. My Jennifer Cox, Account Manager is a 9/10. Always personable, intelligent, thorough. She is prompt and is able to meet our needs. We're needy. Lastly, I trust her capabilities, and feel comfortable having her address Litmos questions for my Sr. Level peers. And, that is an uncommon thing
What do you dislike? Liked it all. A "nice-to-have" would be a better (higher level) integration of Voice over and avatar (3rd party).
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Kent Y. — MISSING A SALES ENABLEMENT STRATEGY? View this UNIQUE EDUCATOR-TRAINER AND SALES ENABLEMENT LEADER for your TEAM.

Industry : Medical Devices | Company size : 11-50 | Level : Senior | Focus : Program and Project Management | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 8, 2018

Overall good choice despite some minor technical issues and features that aren't as advertised.

Overall Rating 80%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Great interface and design. Fairly simple to get started as both an admin and a user. Easy to create courses and content. Full customization for appearance and branding. New features added regularly. Despite it's flaws, gets the job done and well.
What do you dislike? Customer support changed format and is less helpful. Quiz types are fairly limited to just multiple choice options. Reporting is good, but a bit short of what we thought it could do. Badge display is small so you can't see any details in the image. Was told badges and achievements would upload into social networks, but it just carries over a link to their website and no image information.
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Reviewer verified by LinkedIn

Industry : Nonprofit Organization Management | Company size : 11-50 | Level : Entry | Focus : Program and Project Management | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 4, 2018

Good for course offerings and nice clean interface

Overall Rating 77%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy to use
What do you dislike? Inability to see a cummlative score for learner’s work. Slow reporting engine.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 501-1,000 | Level : Entry | Focus : Education | Experience using the software : 6-12 months as User

Dec 30, 2017

easy to use and very helpful

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? They have Japanese language from the begining
What do you dislike? Not much
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 1-10 | Level : Owner | Focus : Business Development | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Dec 12, 2017

Easy to use, useful features, good UI, good support. Litmos has thought of everything you need.

Overall Rating 83%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like the navigation, and with recent updates it's quite easy to find my way around. I like the continuous improvement, more features are coming out soon. I like the regular weekly trainings and the Litmos University too.
What do you dislike? using the topics, subtopics could be made easier than it is. not able to edit categories, you can only deleted or create.
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David I. — Business Development at iLearn Africa LLC

Industry : Elearning | Company size : 1-10 | Level : Director | Focus : Business Development | Experience using the software : 6-12 months as Administrator

Dec 11, 2017

Meets most of the requirements, which is more than enough for most small/medium orgnizations

Overall Rating 81%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Simple to use Integrated with Salesforce Developing and improving
What do you dislike? Learners assessment capabilities need improvement
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 501-1,000 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Dec 11, 2017

I like its function, but I think it could be presented in a better visual way

Overall Rating 68%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like to track if people actually take my courses, so the reports.
What do you dislike? The overall layout, and that the maxiumum limit of uploading a video is 1GB. Thats way to little for me making 15-20 minutes instruction videos.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 51-200 | Level : Manager | Focus : Product Management | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Dec 11, 2017

Easy to use tool that keeps improving and developing whilst involving us customers.

Overall Rating 86%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Litmos is small in customer intimacy as in they are very approachable and involved. On the other hand they are big in their vision; they keep adding features and opportunities. In that way they are really encouraging their customers to get the most out of online learning.
What do you dislike? Because there is so much going on and so many new releases, I cannot always keep up and feel like I am running behind. However, I guess that's my perspective and almost to be considered a luxury.
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Rianne V. — Trainer / training officer at Meyn Food Processing Technology

Industry : Industrial Automation | Company size : 501-1,000 | Level : Senior | Focus : Product Management | Experience using the software : 6-12 months as Member of the deployment/customization team

Dec 11, 2017

Very user friendly and a complete e-learning tool.

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The tool is very intuitive and easy to use. The design has been refurbished recently and it is now even nicer and well organised. A lot of new features have been released recently which add that extra touch to the tool. The course settings options and reports are very complete!
What do you dislike? Maybe rethink how the whole language management is set up. Give the ability to the users to see courses in their preferred language. Also, adding "translations" to the courses would be good so that you could immediately see which courses are missing translations (particularly useful for administrators), instead of adding the same course in a different language as a complete separate course.
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Sonia G. — Senior Training & Support Coordinator

Industry : Sports | Company size : 501-1,000 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator

Dec 11, 2017

User friendly and cutting edge

Overall Rating 82%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? All of the options for content delivery.
What do you dislike? Their support pages could use some updating. Give more details in your articles.
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Valerie B. — Curriculum Manager at Sentry Data Systems

Industry : Information Technology and Services | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Dec 10, 2017

So easy to use that even a caveman can use it

Overall Rating 80%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? *Ease of use *Fit for budget - ROI *UX! UI! *Always responsive *Having Account manager
What do you dislike? * I can;t understand a word from the support team from indie. I prefer writing to them. * Some function which are commodity in major LMSs are Primisom like in Litmos (Automation bundle eg)
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Zack B. — Training Development, Sales Enablement

Industry : Computer Software | Company size : 51-200 | Level : Manager | Focus : Sales | Experience using the software : More than 1 year as User, Administrator