FGC/Shutterstock.com

Field Service Management Software: Manage Your Workforce Remotely

Are you among those managers who need to manage a remote workforce on a daily basis and are left burdened with this responsibility? Are you also finding it difficult to manage all the resources and keep an eye on their daily allocation? In case the answer to all of these questions is a "yes," it is high time you automate services to lift the burden off your shoulders.

Automation is easy to introduce with field service software. Automation makes it easy for managers and job schedulers to organize the work calendar and get all the updates in real time. By implementing field service software, responsibilities like task scheduling, route optimization, online training, and other such considerations become much easier. For an industry like field service, where more than 50% of the workforce works remotely for the majority of the day, it is important for all these concerns to be arranged in advance.

In such a scenario, it becomes very important to remain in touch with the workforce for job assignments and real-time assistance, if required. Offering remote assistance is a great way to keep the workforce productive even if they are working at far-off locations.

While working remotely is becoming the most preferred way for on-field workers, here is a brief overview of how managers could arrange their workforce remotely with management software.

Setting Up Work Schedules In Advance

Setting work goals or setting up the work calendar in advance is a practice that managers can easily accomplish with management software. There are exceptional features that allow for scheduling work in advance, updating the work calendar of employees, and even keeping them notified about the new update with a CRM that looks after the job scheduling requirement.

Advanced work scheduling also ensures that the schedules have been created for quite some time and that no worker will spend time doing nothing or sitting idle during working hours. It thus helps accelerate productivity.

Scheduling Distant Training

Management software can also be used for scheduling distance training for new employees. With such a way of communication, managers have the luxury of explaining different field scenarios to their workers even if they are sitting somewhere else. It, of course, saves the time and the investment that is required in training the workforce physically. Additionally, the amount of time is reduced as well.

Managers could use multiple channels in order to let their employees understand the kind of assistance required or the nature of the job. They could talk over the phone or make adjustments over the app in order to send the notification of every change required to any field job or to assign new responsibilities to field workers.

Filter Individuals For Specific Roles

Field management software can be updated with the skillset of individuals working on different projects. This forms a database of the technical expertise of every on-field employee. Having such a huge amount of data with them, managers get a golden opportunity to filter out the right individual for a particular on-field opportunity. Managers could filter resources depending upon their expertise, skillset, and other required parameters.

The work is easy to accomplish as managers have all the required data (i.e., information about every particular on-field employee) to schedule them for the next field job. Scheduling the work this way is efficient, effective, and less time-consuming as well.

Using Technology For Route Optimization

When deliveries are to be made to remote locations, technicians should be offered every minute detail required to accomplish the job. An important part of this accomplishment is optimizing the route for the technicians so that they can reach the location without any delay. And for route optimization requirements, there is no tool other than field software that can help the managers. The software can be utilized not only for optimizing the best route for the technicians but also for viewing the proximity of every field technician from a new job location and then assigning the work to someone who is nearest to the location.

This saves field technician's time and helps them reach the location easily and in less time. More on this, the scope of making mistakes and errors in the process is eliminated completely. This also takes time and the effort of the technicians to perform the job as well.

In Conclusion

Implementing field service management software into a business effortlessly brings automation to the business. Automation is not only necessary but a requirement to create a flourishing business. As most of the tasks are automated, managers only need to monitor the processes, therefore, the requirement of managing the processes manually is completely eliminated. In addition to all the above-explained benefits, automation not only reduces manual involvement but also streamlines the entire work culture and the workforce as well.

More on this, managing the resources becomes easier, less manual effort is required to manage task sheets on a daily basis, and the errors in regard to dispatching and scheduling are reduced as well. The biggest benefit of all is the ability to manage the entire workforce from remote locations.

With so many advantages, it is the right software for service managers to use for workforce scheduling in their business.

Close