Smart, AI-based technology has the potential to transform the way we work and learn today. But intelligent as it is, technology alone isn’t enough. To maximize its benefits, we need to consider how best to deploy it and integrate it with work practices. What we need, in short, is a new idea of Performance Support.
In the past, Performance Support has been characterized as simply job aids or quick reference guides. With new technology incorporating Artificial Intelligence (AI), however, these passive resources can be revitalized as active assistants. The eBook Smart Thinking: How Artificial Intelligence Will Transform The Way We Learn explores how technologically-enhanced Performance Support offers on-the-job, just-in-time learning directed to the point of need: That means having support systems that learn as you learn to improve training and create expert systems that will anticipate requirements and recommend courses of action.
We hear and read a lot about how new technology impacts our behavior. One thing’s for sure though: digital technology is changing the way we communicate and engage, both with one another and with sources of knowledge. To put it simply, we love to search and be social.
It’s not just that we’ve abandoned the library and the encyclopedia for online sources of information. The sum of the world’s knowledge is now accessible, through the tap of a key on any smart device. And we’re all at it: nearly half of the world’s population, that’s almost 3.5 billion people, uses the internet. 20 years ago only 1% had access. How do we know that? We looked it up online.[1]
But quick and easy access to information is one thing, usage is another. Here’s where technology is encouraging us to display some of our most fundamental human characteristics in new ways. The ‘always-on’ connectivity of the internet allows us to communicate and collaborate as never before. We’re on social media because we’re social animals. We might even find our life partner on the internet. We work together because two heads are better than one, but a thousand users connected online are better than those two heads.
That’s where the introduction of AI is a game changer for the “old” idea of Performance Support, and this is exactly what this eBook explores.
Let’s take a look at the key chapters of the eBook:
To learn more about how smart, AI-based technology has the potential to transform the way we work and learn today, download the eBook Smart Thinking: How Artificial Intelligence Will Transform The Way We Learn .
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