Free eBook – Having The Right Stuff Right Now: Performance Support For The Way We Work And Learn Today
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How Artificial Intelligence Will Transform The Way We Learn

Smart, AI-based technology has the potential to transform the way we work and learn today. But intelligent as it is, technology alone isn’t enough. To maximize its benefits, we need to consider how best to deploy it and integrate it with work practices. What we need, in short, is a new idea of Performance Support.

eBook Release: Smart Thinking: How Artificial Intelligence Will Transform The Way We Learn
eBook Release
Smart Thinking: How Artificial Intelligence Will Transform The Way We Learn
Discover the new, fascinating world of AI-enhanced performance support in workplace learning.

In the past, Performance Support has been characterized as simply job aids or quick reference guides. With new technology incorporating Artificial Intelligence (AI), however, these passive resources can be revitalized as active assistants. The eBook Smart Thinking: How Artificial Intelligence Will Transform The Way We Learn explores how technologically-enhanced Performance Support offers on-the-job, just-in-time learning directed to the point of need: That means having support systems that learn as you learn to improve training and create expert systems that will anticipate requirements and recommend courses of action.

We’re Online, Social, And Connected

We hear and read a lot about how new technology impacts our behavior. One thing’s for sure though: digital technology is changing the way we communicate and engage, both with one another and with sources of knowledge. To put it simply, we love to search and be social.

It’s not just that we’ve abandoned the library and the encyclopedia for online sources of information. The sum of the world’s knowledge is now accessible, through the tap of a key on any smart device. And we’re all at it: nearly half of the world’s population, that’s almost 3.5 billion people, uses the internet. 20 years ago only 1% had access. How do we know that? We looked it up online.[1]

But quick and easy access to information is one thing, usage is another. Here’s where technology is encouraging us to display some of our most fundamental human characteristics in new ways. The ‘always-on’ connectivity of the internet allows us to communicate and collaborate as never before. We’re on social media because we’re social animals. We might even find our life partner on the internet. We work together because two heads are better than one, but a thousand users connected online are better than those two heads.

That’s where the introduction of AI is a game changer for the “old” idea of Performance Support, and this is exactly what this eBook explores.

About The eBook: Exploring The Applications Of AI-Based Technology

Let’s take a look at the key chapters of the eBook:

  1. An Old Idea Revitalized
    Training is and will remain important, but more importantly, we have to make it effective. Here, 5 key moments of need are presented, where Performance Support plays a critical role. Read about the revolution taking place in corporate learning, establishing an important role for sources of knowledge outside the workplace.
  2. Putting AI In The Mix
    AI is all around us. In eLearning, we are not only talking to the chatbots, but training with them as well. Here you can see how this is cost-effective, makes training more relevant and you and your organization ready for the rebirth of PS. Here are presented 5 key factors that indicate the maturity of your Performance Support, and the concept of PS being the new training as a goal.
  3. The New Learning Paradigm
    It’s about the people, meaning that instead of side-lining the learning designer, this new paradigm places them at the heart of Performance Support. Intelligent searching, quick access to learning content, and placing learning directly in the workflow are some of the issues this chapter is concerned with, supporting that learning on the job is better than learning before the job.
  4. Its Time Has Come
    Performance Support can provide the benefits its supporters have always claimed: increased productivity and effectiveness, cost savings, and better performance.

To learn more about how smart, AI-based technology has the potential to transform the way we work and learn today, download the eBook Smart Thinking: How Artificial Intelligence Will Transform The Way We Learn .

 

Footnote:

  1. Internet users in the world
eBook Release: Homebase
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