LMS Training Resources To Consider
Many organizations view LMS vendor support as the cherry on top when it should be the meat and potatoes. Learning Management Systems should come with support tools to help you master their new features and functions. You might not foresee any issues now, but who knows what the future holds? LMS training resources can help you navigate ownership challenges and bring your team up to speed. Of course, you can't expect the LMS company's CEO to book a flight and take a week out of their busy schedule to train your team personally. But there are a few essential resources you should consider during the selection process.
1. Documentation
Documentation can range from manuals to tip sheets; usually, printable resources or interactive PDFs that cover all the essentials of owning the LMS. The LMS training documents might offer pointers on implementation or how to avoid the most common mistakes. At the very least, there should be a user guide to help you navigate the platform and introduce all its features. Some companies even keep a copy of the contract in their personal documentation database for future reference.
2. In Person
This is the top tier of LMS vendor support because it involves one of their reps travelling to your site. They might also use video conferencing software to train your team remotely. Either way, you can tap into the expertise of the LMS vendor and let the questions fly. There are time constraints to consider, so gather your thoughts beforehand and prioritize. In-person vendor training often occurs right after signup. Someone is there to help you set up the tool and carry out some basic customizations. This training option generally comes at a cost, but it's well worth it if your team needs one-on-one guidance. For example, they've never used an LMS before or are unfamiliar with advanced features.
3. Online Tutorials
These LMS training walkthroughs show you how to use the tool, access certain features, and get the most from your new investment. Many vendors offer tutorials for individual tasks you must perform in the system. From generating reports to assigning user roles. These tutorials should be video clips rather than text checklists. That way, you can watch every step, pause, apply it to your platform, and then move on to the next stage. It's easier than reading along and trying to absorb the information at once.
4. Webinars
Another top-notch LMS vendor support tool is the ever-popular webinar. Live events allow you to engage with the vendor directly, as well as other users who may have tips based on past experience with the tool. Webinars typically center on niche topics, such as how to use the eCommerce features or launch a gamification strategy. LMS companies usually record these events and upload them to their knowledge base.
5. Knowledge Base
A collection of tutorials, demos, and all other LMS training resources is at your fingertips. The knowledge base contains all the LMS vendor support tools you need to implement the new system (hopefully). Vendors usually expand the library as they add new functions or product upgrades. In fact, a stagnant repository is a major red flag if you're looking for a proactive vendor. They should make an effort to refresh the database periodically and include relevant resources.
6. Online Forums
The aforementioned LMS training tools are all sponsored by the vendor. There is another option, though. Some vendors launch online forums and let users take the wheel. Of course, they are on hand to moderate discussions and field questions from time to time. This gives users a platform to share ideas, troubleshooting tips, and personal opinions. The LMS company gets feedback regarding their software, and you get to expand your knowledge. You might even give back and answer "newbie" questions once you get over the learning curve. Vendors might opt for social media groups or pages over traditional online forums.
7. Phone Support
LMS vendor support and training should also include conventional methods, like a phone number you can call when things get complicated and you aren't sure how to move forward. There may be support tickets or email contacts in lieu of phone contacts, as well as live chats where you can speak with a trained LMS expert in real time. This is something you should clarify with the LMS service provider in advance. Which training resources are included in the pricing plan? Can you upgrade to include more personalized support? And is that upgrade worth the cost, or can your team handle the obstacles on their own? Just remember that LMS training gives you peace of mind. You don't plan on stressful situations, but it's always good to have that safety net.
Conclusion
LMS training doesn't rest solely on the shoulders of the vendor. You will have to dedicate time and resources to educating your team and provide ongoing support. However, the service provider should give you a solid foundation to improve functionality and the return on your investment. If you haven't already signed up for a free trial, there's no time like the present. Test drives allow you to evaluate these LMS support services and tools on your own to avoid post-purchase doubts. Add LMS training resources to your criteria and think of some make-believe scenarios to see if they stack up. For instance, you run into an issue with user signups: you are unable to assign new users an account or change their password. Is there a tutorial or video demo that can help?
Find a Learning Management System that offers all the training and support you need using our exclusive online directory. Search by features, pricing model, and industry to see which vendors educate their consumers and provide stellar customer care.
