How To Convince Your Boss To Invest In Employee Training
According to Gartner Analyst, Michael Guay, “Business objectives cannot be realized until the new applications are in place and users have embraced and are proficient with the new applications and processes”. Here are 2 great reasons to give your boss to invest more in employee training:
- Training makes employees happier.
A company’s overall success depends on happy, well-trained employees. During a Forbes Magazine interview, a Principal at Deloitte Consulting and Deloitte University, Diana O’Brien, said “if we didn’t invest in the development of our professionals, it would be akin to a manufacturer not upgrading equipment, yet still expecting improved productivity”. Deloitte works from the bottom up by improving employee training. In doing so, they invest in the future of their employees and build a team of skilled, motivated staff. This also indirectly leads to a better customer experience, positively affecting the company. O’Brien recognizes that improving employee training enables the staff to have a better understanding of the work they’re doing, leading them to engage more easily with customers and fulfill their position confidently. This largely increases overall morale among employees. Happy employees create a positive work environment and better attitude when working with customers. On the other hand, unhappy employees will more likely have an unpleasant experience when working with customers, thus negatively affecting the overall customer experience.
- Training decreases employee turnover.
High turnover rates have a negative impact financially. As managing partner at Gartner Consulting, Joanne Galimi, points out, “Low staff morale and high turnover not only impedes successful system implementations, but could cause delays and raise costs as a result”. Investing in employee training reduces turnover. In the long run, this saves money for companies who will no longer need to continue the investment in onboarding new employees. Neglecting employee training, can incur indirect costs such as lost sales due to inexperienced employees. These costs can be avoided by retaining current employees.
While it may not seem worth the investment at first, companies who provide better training will save money in the long run, since effective employee training results in increased engagement levels, satisfaction, and productivity. At WalkMe, we believe in implementing an employee training program to dramatically increase onboarding at a fast pace, thus allowing employees to retain information easily. After all, you have to spend money to make money. In this case, improving employee training definitely pays off.